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10 Vtrips Customer Relations Manager Jobs Hiring Near You

VTrips

Client Success Manager

Santa Fe, NM · On-site

$50K/yr

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

VTrips

Sales Executive

Saint Petersburg, FL

$50K/yr

VTrips is a leading vacation property management company based in Ponte Vedra, FL. We specialize in ... Build and maintain relationships with property owners, providing excellent customer service and ...

VTrips

Client Success Manager

Santa Fe, NM

VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention ...

VTrips

Sales Executive

Palm Coast, FL · On-site

$50K/yr

VTrips is a leading vacation property management company based in Ponte Vedra, FL. We specialize in ... Build and maintain relationships with property owners, providing excellent customer service and ...

VTrips

Sales Executive

Palm Coast, FL · On-site

$50K/yr

VTrips is a leading vacation property management company based in Ponte Vedra, FL. We specialize in ... Build and maintain relationships with property owners, providing excellent customer service and ...

VTrips

Sales Executive

Madeira Beach, FL · On-site

$50K/yr

VTrips is a leading vacation property management company based in Ponte Vedra, FL. We specialize in ... Build and maintain relationships with property owners, providing excellent customer service and ...

VTrips

Guest Service Agent

Kihei, HI

$20/hr

The Guest Services Agent position at VTrips is responsible for providing exceptional customer ... Review, update, and manage property notes and folios. * Resolve owners and guest-related issues.

VTrips

Owner Success Manager

Jacksonville, FL · On-site

$45K - $50K/yr

Experience with CRM software (Salesforce, HubSpot, etc.) is a plus Benefits * Competitive salary ... VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the ...

VTrips

Owner Success Manager

Jacksonville, FL · On-site

$45K - $50K/yr

Experience with CRM software (Salesforce, HubSpot, etc.) is a plus Benefits * Competitive salary ... VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the ...

VTrips

Owner Success Manager

Jacksonville, FL · Remote

$45K - $50K/yr

Experience with CRM software (Salesforce, HubSpot, etc.) is a plus Benefits * Competitive salary ... VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the ...

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VTrips Jobs Information

Do workers at VTrips get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.

How easy is it to get time off at VTrips?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

How easy is it to take sick days at VTrips?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at VTrips feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at VTrips get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at VTrips?

Most people feel stressed out here.
100% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at VTrips recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at VTrips?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at VTrips?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think VTrips’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers feel well informed about how VTrips is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2026.

What other companies are hiring for Customer Relations Manager jobs?

What are the most popular jobs at Vtrips?

What are the most popular categories at Vtrips?

Infographic showing various Customer Relations Manager job openings at Vtrips in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, and 7% Remote job distribution.

Client Success Manager

VTrips

Santa Fe, NM • On-site

$50K/yr

Full-time

Re-posted 7 days ago

VTrips rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 21 rated holiday rentals

Job description

Exciting Career Opportunity at VTrips
Are you passionate about building and maintaining strong relationships with property owners? VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention, performance, and profitability of your assigned portfolio. You will work closely with Property Care Managers to achieve objectives related to owner satisfaction and develop relationships within the local community for business development opportunities.
Key Responsibilities:
  • Review QC walks with Property Care Managers and address any unit needs or concerns.
  • Call 10 owners using QC walk information and log conversations in the QC App.
  • Contact OWN and OWG arrivals for the following day.
  • Update property information in Track based on updates from Property Care Managers.
  • Contact owners regarding work exceeding contract limits.
  • Review previous day's work orders.
  • Liaise with Revenue and Marketing Managers to ensure property pacing goals are met.
  • Walk owner arrivals.
  • Respond promptly to owner calls, texts, and emails, ensuring the Sundown Rule is met.

Weekly Responsibilities:
  • Reach out to HOAs for updates on buildings, amenities, and projects.
  • Meet with visiting owners in person.
  • Review closed work orders and billing for accuracy.
  • Ensure timely completion of COP/GOP process.
  • Meet with Property Managers to review portfolio action items and needs.

Monthly Responsibilities:
  • Review QC walks from Property Care Managers, focusing on recommended repairs and owner denials.
  • Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans.
  • Collaborate with colleagues in support positions (Accounting, Marketing, Guest Services, and Revenue) to maintain shared information and process updates.
  • Participate in development workshops with the Director of Client Success and Property Care Manager.
  • Review monthly owner statements for accuracy.

Ongoing Responsibilities:
  • Review active inventory for top-grade opportunities.
  • Ensure owner contracts are complete, valid, and up-to-date.
  • Manage communications with owners regarding inclement weather and natural disasters.
  • Recommend annual preventative maintenance not included in the Rental Management Agreement.
  • Perform other tasks as assigned by the supervisor.

Key Performance Indicators (KPIs):
  • Achieve a net gain of 8 new inventory units annually.
  • Maintain owner credits at less than 0.5% of gross rents.
  • Ensure 100% accuracy on owner statements.
  • Document all owner communication.
  • Achieve a 4.5 Owner Survey score in communication.
  • Resolve work orders within 5 days.
  • Complete upgrade requests within 14 days.

Job Requirements:
  • Proficiency with document management, databases, and spreadsheets.
  • Working knowledge of Microsoft applications.
  • Strong organizational skills with the ability to multitask and problem-solve.
  • Excellent communication skills.

Physical, Mental, and Environmental Demands:
  • Sitting - 30%, Walking/Standing - 70%.
  • Required to stoop, bend, stretch, twist, and reach.
  • Regularly lift up to 25 lbs.
  • Must be able to talk or hear.
  • Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Apply now and become a vital part of the VTrips family where your career is more than just a job - it's an adventure!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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