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Voya Financial

63 Voya Financial Customer Service Representative Jobs Hiring Near You

Senture

Federal Financial Customer Service Rep

$16.61/hr

Customer Service Representative Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service ...

Senture

Federal Financial Customer Service Rep

$16.61/hr

Customer Service Representative Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service ...

Voya Financial, Inc.

Associate Sales Director

Seattle, WA · On-site

$67K - $84K/yr

... better financial future. We will do this together - with customers, partners and colleagues. We ... Partners with other VOYA representatives to enhance awareness of full suite of VOYA capabilities.

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Voya Financial Jobs Information

What is it like to work at Voya Financial?

Voya Financial is a company that values collaboration, innovation, and customer-centricity, fostering a culture that encourages teamwork and professional growth. The company's structure is divided into various business units, including retirement, investment management, and life insurance, allowing employees to work on diverse projects and develop a range of skills. Working at Voya Financial may appeal to candidates who are interested in a dynamic and supportive work environment, with opportunities to contribute to the company's mission of helping people plan, invest, and retire more securely.

What makes Voya Financial an attractive place to work?

Voya Financial is a leading provider of retirement and investment services, serving millions of Americans and helping them achieve their long-term financial goals. The company offers a dynamic and collaborative work environment that fosters innovation, teamwork, and professional growth, with a focus on employee well-being and development. By joining Voya Financial, individuals can contribute to the company's mission of helping people plan, invest, and retire with confidence, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at Voya Financial get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and June 2026.

Does Voya Financial pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.

At Voya Financial, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 27 people who took the Breakroom Quiz between June 2025 and August 2026.

Is the health insurance from Voya Financial affordable enough for their workers?

Most people say the health insurance costs are okay.
94% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at Voya Financial?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 29% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between April 2025 and August 2026.

Do workers at Voya Financial worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do Voya Financial workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it for Voya Financial workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to get time off at Voya Financial?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Voya Financial managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

Do jobs at Voya Financial spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to take sick days at Voya Financial?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Voya Financial good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Voya Financial feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Voya Financial get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Voya Financial?

Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Voya Financial enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Voya Financial recommend working with their team?

Only some people recommend working with their team.
40% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Voya Financial?

Some people didn’t get enough training when they started.
41% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Voya Financial?

Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 35 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people think Voya Financial’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
58% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers feel well informed about how Voya Financial is doing?

Most people feel well informed about how the company is doing.
79% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Voya Financial?

What are the most popular categories at Voya Financial?

Infographic showing various Customer Service Representative job openings at Voya Financial in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

Financial Customer Service Representative

Tahoe Forest Health

Reno, NV • On-site

$29.17/hr

Other

Re-posted 26 days ago

Job description

Billing Customer Service Agent

Bargaining Unit: EA

Rate of Pay: $29.17/hour + DOE

Summary Acts as customer service agent for health system billing.

Essential Duties and Responsibilities

  • Complies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
  • Completes outbound and inbound calls to patients with balances to collect payment or set up payment arrangements.
  • Maintains effective communication with hospital staff, physicians, physician's offices, patient and/or families, insurance companies, and appropriate vendors.
  • Utilizes computer system and its features.
  • Utilizes call software to answer all incoming calls to hospital billing number.
  • Assists patients with questions regarding insurance, billing, balances, and pricing.
  • Maintains positive and can-do attitude in all interactions.
  • Documents all patient interactions into EMR.
  • Takes patient payments and applies to appropriate accounts
  • Answers patient financial questions from MyChart.
  • Assists patient in setting up MyChart account.
  • Covers front desk when scheduled and assists walk-in patients with financial questions.
  • Directs all visitors from front desk to appropriate area.
  • Assists patient with account to complete resolution including ensuring timely follow up from other areas.
  • Works District returned mail for statements and final notices.
  • Gather patient complaints and escalates to Financial Counseling Coordinator as appropriate. Has ability to speak to district pricing and answer questions without escalating.
  • Assists with training of staff as needed.
  • Creates financial estimates for prospective patients.
  • Completes quality checks as assigned.
  • Utilizes interpreters services as needed.
  • Verifies and routes e-mails to appropriate area from information message system.
  • Sets up patient accounts on payment plans and sends letters to patients.
  • Sends Financial Assistance applications. Refers patients to Financial Counseling as needed.
  • Maintains appropriate HFMA certification and ongoing education.
  • Attends and participates in department approved training.
  • Understands, supports, promotes, and adheres to the customer service philosophy and standards of the Tahoe Forest Hospital District.
  • Demonstrates System Values in performance and behavior.
  • Complies with System policies and procedures.
  • Other duties as may be assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities No supervisory responsibilities.

Minimum Education/Experience Associate's Degree or equivalent from two-year college or technical school or 6 months to 1 year relevant experience

Required Licenses/Certifications Healthcare Financial Management Association (HFMA): Certified Revenue Cycle Representative (CRCR) - Within 1 year of hire into job

Other Experience/Qualifications Required: Strong aptitude with Microsoft Access

Preferred: Bilingual candidates One to two years' experience working with public and experience in patient registration and/or hospital patient accounting office

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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