Voice L2 Technician
Rex, GA · On-site
Voice L2 Technician We are seeking an IT Support Technician for a role that provides help desk ... services to meet the diverse needs of our clients. With a strong commitment to quality and customer ...
2 Voice Customer Service Representative. Jobs Hiring Near You
Voice L2 Technician
Rex, GA · On-site
Voice L2 Technician We are seeking an IT Support Technician for a role that provides help desk ... services to meet the diverse needs of our clients. With a strong commitment to quality and customer ...
Finance Administrative Support Specialist
Midland, MI · On-site
$16 - $20/hr
... supporting both the Community Living Services (CLS) and Interpreting Departments. Key ... Customer and Stakeholder Communication: Respond professionally to inquiries from clients and ...
Finance Administrative Support Specialist
Midland, MI · On-site
$16 - $20/hr
... supporting both the Community Living Services (CLS) and Interpreting Departments. Key ... Customer and Stakeholder Communication: Respond professionally to inquiries from clients and ...
Voice Jobs Information
What other companies are hiring for Customer Service Representative. jobs?
Other
Medical, Dental, Vision, Life, Retirement
Posted 9 days ago
Job description
Voice L2 Technician
We are seeking an IT Support Technician for a role that provides help desk support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support. This role is ideal for someone who enjoys variety, can work independently, and provides dependable remote support.
Key Responsibilities- Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints
- Perform service for installs, cutovers, troubleshooting, and service requests
- Work remote help desk tickets, including:
- Voice tickets (IP Office, ITC Cloud, hosted platforms)
- Tier 1–2 desktop support
- General client issues as assigned
- Document all work and resolve issues efficiently in ConnectWise Manage
- Communicate effectively with clients and deliver professional support experiences
- Ensure accurate time entry, ticket notes, and follow-up actions
- 2+ years of IT or telecom support experience (MSP/VoIP background preferred)
- Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)
- Strong client service and communication skills
- CompTIA A+, Network+
- Avaya IP Office ACIS/ACSS
- SIP/VoIP certifications (e.g., SIP School SSCA)
- NetSapiens or 8x8 platform training
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401k
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake. In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Apply Now
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest