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Pomeroy IT Solutions
Pomeroy IT Solutions

22 Pomeroy It Solutions Customer Service Representative. Jobs Hiring Near You

Pomeroy Technologies

IT Support Technician

Utica, NY · On-site

$22 - $30.25/hr

Strong customer service mindset with a focus on user satisfaction * Proven troubleshooting and ... Experience with mobile device management (MDM) solutions * Understanding of network connectivity ...

New

Pomeroy Technologies

Deskside Technician

Boston, MA · On-site

$22 - $28/hr

... our IT Support Services team. The Level 2 Deskside Technician will provide advanced technical ... Ability to diagnose issues, identify root causes, and implement effective solutions. * Customer ...

Pomeroy Technologies

Deskside Support Technician

Omaha, NE · On-site

$18.25 - $23/hr

Document support requests and resolutions using an IT Service Management (ITSM) solution such as ... Ability to work with strong personalities and meet customer expectations * Coachable and responsive ...

Pomeroy Technologies

Support - Deskside

Redmond, WA · On-site

$22.75 - $28.75/hr

... of IT customer support notices and alerts, both verbal and written, on an as needed basis ... Demonstrate strong customer service skills - as well as the ability to communicate professionally ...

Pomeroy Technologies

Printer Technician

Bristol, CT · On-site

... IT support professional * Hands-on experience installing, configuring, relocating, or ... Strong communication and customer service skills Preferred Experience * Managed Print Services (MPS ...

New

Pomeroy Technologies

Tech II - PC

Kansas City, MO · On-site

$16.75 - $22.50/hr

Excellent Customer Service Skills Physical and Mental Demands The physical and mental demands ... representative of those that must be met by employees to successfully perform the essential ...

Pomeroy Technologies

Printer Technician

Bristol, CT · On-site

... IT support professional * Hands-on experience installing, configuring, relocating, or ... Strong communication and customer service skills Preferred Experience * Managed Print Services (MPS ...

New

Pomeroy Technologies

Tech I - PC

Pascagoula, MS · On-site

$17.50 - $23.25/hr

Customer service/relations skills * Able to work unsupervised * Able to be a team member Physical ... representative of those that must be met by employees to successfully perform the essential ...

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Infographic showing various Customer Service Representative. job openings at Pomeroy It Solutions in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Temporary. Highlights an 100% Physical job distribution.

Senior Solution Architect

Pomeroy Technologies

Hebron, KY • On-site

Full-time

Posted 20 days ago

Job description

Senior Solutions Architect
Location: Remote - Continental United States
Travel: Up to 25% (client and internal meetings)
About Pomeroy
Pomeroy delivers comprehensive managed IT services and technology solutions that help organizations modernize infrastructure, improve user experience, and operate more efficiently. Our Solutions Architects play a critical role in helping clients solve complex business challenges by designing practical, scalable technology solutions that align with their operational and financial goals.
Position Summary
Pomeroy is seeking an experienced Senior Solutions Architect to lead the technical strategy and solution development for complex managed services opportunities across enterprise clients.
This role partners closely with Sales, Service Delivery, Operations, Finance, Portfolio Management, and strategic partners to design innovative solutions that are technically sound, financially viable, and aligned with each client's business objectives.
The ideal candidate is a broad IT services generalist with deep experience across managed services environments. While expertise in every technology domain is not expected, candidates should possess a strong understanding of enterprise IT operations and the ability to bring together multiple service towers into cohesive client solutions.
Experience with enterprise data center operations, infrastructure transformation, or hybrid infrastructure environments is highly desirable.
This position reports to the Vice President of Solutions.
What You'll Do
Solution Strategy & Architecture
  • Lead solution development for enterprise managed services opportunities.
  • Translate client business objectives into scalable, cost-effective technology solutions.
  • Assess customer environments and identify opportunities to improve operations, service quality, and business outcomes.
  • Develop solution architectures that balance technical excellence, operational delivery, and commercial competitiveness.

Sales Partnership
  • Partner with Account Executives throughout the sales lifecycle.
  • Participate in discovery sessions with executive and technical stakeholders.
  • Develop solution strategies that support opportunity win themes.
  • Present solution recommendations to both technical teams and executive leadership.
  • Support contract negotiations by developing Statements of Work (SOWs), assumptions, and service descriptions.

Solution Development
  • Collaborate with Service Delivery, Operations, HR, Finance, Procurement, and Portfolio teams.
  • Coordinate with strategic subcontractors and technology partners to obtain pricing and delivery models.
  • Lead solution costing, pricing, and financial modeling.
  • Ensure proposed solutions can be successfully transitioned into operational delivery.

Proposal & Client Engagement
  • Develop technical proposal content for complex pursuits.
  • Create compelling presentation materials for executive and technical audiences.
  • Lead client workshops, architecture reviews, and solution presentations.
  • Support RFP and RFQ responses for strategic opportunities.

Areas of Expertise
Successful candidates will have experience across many of the following managed services disciplines:
  • Managed Service Desk
  • End User Computing
  • Field Services
  • Onsite IT Support
  • Depot Services
  • Network Operations Center (NOC)
  • Security Operations Center (SOC)
  • Cloud Operations and Cloud Management
  • Asset Lifecycle Management
  • Device Deployment and Refresh Programs
  • Endpoint Engineering
  • Vulnerability Management
  • IT Service Management (ITSM)
  • ITIL Best Practices
  • AI Operations (AIOps)
  • Digital Employee Experience (DEX)
  • Governance and Service Reporting
  • Continual Service Improvement

Experience designing services that span multiple towers is strongly preferred.
Preferred Experience
We're looking for a well-rounded managed services professional who understands how enterprise IT organizations operate.
Ideal backgrounds include experience with organizations such as:
  • National or regional managed service providers (MSPs)
  • Systems integrators
  • Infrastructure outsourcing organizations
  • Enterprise IT consulting firms
  • Large internal IT organizations supporting multi-site enterprises

Candidates with enterprise data center operations, infrastructure modernization, hybrid cloud, or colocation experience are especially encouraged to apply.
Qualifications
Required
  • Bachelor's degree or equivalent professional experience.
  • 10+ years of experience in enterprise IT services, managed services, solution architecture, consulting, or technical pre-sales.
  • Experience designing complex managed service solutions.
  • Strong understanding of IT operational models and service delivery.
  • Experience supporting large enterprise sales pursuits.
  • Proven ability to communicate effectively with both technical teams and executive stakeholders.
  • Experience developing Statements of Work (SOWs), solution documentation, and technical proposals.
  • Strong financial acumen, including solution costing and pricing.

Preferred
  • Experience with enterprise data center operations or infrastructure transformation.
  • Experience working within a national managed services provider.
  • ITIL Foundation or higher certification.
  • Cloud platform knowledge (Azure, AWS, or Google Cloud).
  • Familiarity with automation, observability, AI-driven operations, and modern IT operations platforms.

Success in This Role
Successful Solutions Architects at Pomeroy:
  • Design winning managed services solutions.
  • Build trusted relationships with clients and internal stakeholders.
  • Balance technical innovation with operational practicality.
  • Deliver financially sound solutions that support profitable growth.
  • Collaborate effectively across sales, delivery, finance, and operations.
  • Help clients modernize and optimize their IT environments.

Physical Requirements
  • Primarily sedentary work performed in a home office environment.
  • Frequent use of computers, video conferencing, and standard office equipment.
  • Ability to travel up to 25% throughout the continental United States for customer meetings, workshops, and internal business activities.

Work Environment
This is a remote position open to candidates located anywhere within the continental United States. While the role is home-office based, occasional travel is expected to support customer engagements, strategic planning sessions, and internal collaboration. Flexibility to accommodate clients and colleagues across multiple U.S. time zones is required.
Minimum Knowledge, Skills and Abilities required:
  • Good communications skills and the ability to interface with management and customers at all levels

  • Development of Interface Specifications;
  • Technical Authoring Skills;
  • Documentum skills;
  • XML Skills
  • Business Process Design

Apply