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Victoria's Secret
Victoria's Secret

119 Victoria'S Secret Customer Experience Associate Jobs Hiring Near You

Victoria's Secret

Seasonal Associate-Sun Center

Columbus, OH · On-site

$12 - $14.75/hr

Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately ... Assists with maintenance of back room and under stock All associate roles at Victoria's Secret are ...

Victoria's Secret

Seasonal Associate-Sun Center

Columbus, OH · On-site

$12 - $14.75/hr

Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately ... Assists with maintenance of back room and under stock All associate roles at Victoria's Secret are ...

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Victoria's Secret Jobs Information

Do workers at Victoria's Secret get paid breaks?

Sometimes. Only some people get paid breaks.
51% of people say they don’t get paid breaks.
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.

Does Victoria's Secret pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
74% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 113 people who took the Breakroom Quiz between August 2025 and August 2026.

At Victoria's Secret, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

Are part-time workers able to get health insurance from Victoria's Secret?

Most people who work part-time can't get health insurance.
77% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 48 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Victoria's Secret?

Only some people who work part-time get paid time off.
58% of people who work part-time say they don’t get paid time off
Based on data from 69 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Victoria's Secret affordable enough for their workers?

Most people say the health insurance costs are okay.
76% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Victoria's Secret?

Some people get paid time off from work.
34% of people say they don’t get paid time off.
Based on data from 110 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 87% of people with changing schedules find out their shifts one week or less ahead of time.
  • 7% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 2% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 108 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Victoria's Secret worry about hours?

Some people worry about getting enough hours.
52% of people report they worry about getting enough hours.
Based on data from 107 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Victoria's Secret workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 107 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for Victoria's Secret workers to change shifts?

Some people find it hard to change shifts.
51% of people report that it’s hard to change shifts if they need to.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to get time off at Victoria's Secret?

Some people find it hard to get time off.
36% of people report it’s hard to get time off.
Based on data from 89 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Victoria's Secret managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
70% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 99 people who took the Breakroom Quiz between August 2025 and August 2026.

Do jobs at Victoria's Secret spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 104 people who took the Breakroom Quiz between August 2025 and August 2026.

How easy is it to take sick days at Victoria's Secret?

Some people find it hard to take sick days.
46% of people report that it’s hard to take time off if they are sick.
Based on data from 103 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Victoria's Secret job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Victoria's Secret good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Victoria's Secret feel treated with respect by their managers?

Most people feel treated with respect by their managers.
84% of people say they’re treated with respect by their managers.
Based on data from 104 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Victoria's Secret get to take their breaks without interruption?

Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 106 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Victoria's Secret?

Some people feel stressed here.
59% of people say they often feel stressed at work.
Based on data from 113 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Victoria's Secret enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Victoria's Secret recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 119 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Victoria's Secret?

Some people didn’t get enough training when they started.
49% of people report they didn’t get enough training when they started working here.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Victoria's Secret?

Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 107 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Victoria's Secret’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 104 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Victoria's Secret is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 104 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Experience Associate jobs?

Vice President, Learning and Development

Victoria's Secret

Reynoldsburg, OH • On-site

$230K - $326K/yr

Full-time

Re-posted 9 hours ago

Victoria's Secret rating

6.3

Company rating: 6.3 out of 10

Based on 400 frontline employees who took The Breakroom Quiz

44th of 104 rated fashion retailers

Job description

Your Role
Victoria's Secret & Co. is seeking a forward-thinking enterprise leader to shape how we build the skills, capabilities, and leadership needed to win today and in the future.
The Vice President, Learning & Development will lead the enterprise learning and capability strategy, ensuring associates, people managers, and future leaders are equipped to deliver our Path to Potential strategy while building the skills required for a rapidly evolving business environment.
This leader will drive a modern, data-informed, and scalable learning ecosystem that accelerates onboarding, develops critical functional and leadership capabilities, strengthens our culture, and enables associates to grow their careers across the organization. They will play a critical role in preparing the workforce for the future, including the impact of AI, automation, and emerging technologies on how work gets done.
The successful candidate will combine strategic vision with operational excellence, translating business priorities into scalable learning experiences that improve performance, increase organizational capability, and unlock talent potential across the enterprise.
Your Impact
Enterprise Learning & Capability Strategy
  • Define and lead the enterprise-wide Learning & Development strategy aligned to business priorities and long-term workforce needs.
  • Ensure VS&Co. has the critical capabilities and skills required today and in the future to achieve its Path to Potential ambitions.
  • Establish a persona-based learning strategy that creates differentiated experiences for associates, people leaders, executives, and future leaders
  • Identify evolving capability needs and translate them into scalable, impactful learning solutions.
  • Embed continuous learning into the flow of work, leveraging technology, data, and modern learning practices.

Workforce Capability & Skills Development
  • Lead enterprise capability-building efforts across key job families and functional disciplines.
  • Develop learning strategies that strengthen critical business skills, emerging capabilities, and future-focused competencies.
  • Partner with business leaders to assess workforce readiness and address capability gaps.
  • Create enterprise-wide approaches to skills mapping, capability planning, upskilling, and reskilling.

AI & Future-Ready Workforce
  • Lead the organization's approach to learning, capability building, and workforce readiness related to AI and emerging technologies.
  • Develop and execute a comprehensive AI engagement and learning plan in partnership with key stakeholders
  • Design reskilling and upskilling pathways for evolving roles.
  • Equip leaders to effectively lead teams in increasingly AI-enabled environments.

Leadership, Executive & High-Potential Development
  • Design and oversee the enterprise leadership development strategy from frontline leaders through executive leadership.
  • Ensure leaders build capabilities in key moments that matter throughout their leadership journey.
  • Lead executive development initiatives that strengthen enterprise leadership effectiveness and organizational performance.
  • Develop differentiated experiences, programs, and exposure opportunities for high-potential talent and succession candidates.
  • Integrate development experiences with talent planning and succession strategies.

Culture Code - Values and Behaviors Development
  • Build learning experiences that strengthen adoption of the VS&Co. Culture Code and reinforce the behaviors required to win together.
  • Ensure leadership and associate development supports a high-performance, customer-centric culture.
  • Partner across HR to connect learning, performance, engagement, talent, and culture priorities into a cohesive employee experience.

Associate Growth & Career Development
  • Enable associates to navigate and grow their careers across the organization.
  • Lead the development of career pathways, learning journeys, and development resources that support internal mobility and career growth.
  • Create transparent, scalable development experiences that help associates understand opportunities and build skills for future roles.

Learning Innovation & Experience
  • Modernize the enterprise learning ecosystem through innovative technologies and AI-enabled solutions.
  • Improve the end-to-end learner experience through personalization, accessibility, and scalable learning platforms.
  • Leverage digital, experiential, social, and on-demand learning approaches to maximize engagement and impact.
  • Evaluate and implement emerging learning technologies, tools, and external partnerships.

Measurement & Impact
  • Establish metrics that link learning investments to business and talent outcomes.
  • Use data and analytics to prioritize investments, improve learning effectiveness, and demonstrate ROI.
  • Create dashboards and reporting that provide visibility into capability development, workforce readiness, and learning impact.

Leadership & Collaboration
  • Lead and develop a high-performing Learning & Development team.
  • Build strong partnerships across HR, business functions, and the executive leadership team.
  • Influence senior leaders to align talent, capability, culture, and business strategy.
  • Foster a culture of innovation, continuous improvement, and associate growth.

Click here for benefit details related to this position.
Your Experience
  • 15+ years of progressive experience in Learning & Development, Organizational Development, Talent Management, or related fields.
  • Proven success building enterprise-wide learning, leadership development, and capability strategies.
  • Experience leading large-scale transformation and change initiatives.
  • Demonstrated success developing leadership pipelines and succession talent.
  • Strong understanding of future-of-work trends, workforce transformation, AI, and emerging technology impacts on talent and skills.
  • Experience modernizing learning ecosystems and leveraging technology to scale development.
  • Strong business acumen with the ability to translate strategy into practical, measurable outcomes.
  • Exceptional executive presence, influence, and stakeholder management skills.
  • Passion for developing people, strengthening culture, and unlocking organizational potential.
  • Retail, consumer, multi-brand, or customer-centric business experience preferred.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

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