LOCATION: On-site in Madison, WI POSITION IS CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Supervises and develops frontline call center staff in accordance with company policies, procedures ...
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Verida
60 jobs near Columbus, OH
LOCATION: On-site in Madison, WI POSITION IS CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Supervises and develops frontline call center staff in accordance with company policies, procedures ...
SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. ESSENTIAL FUNCTIONS: * Monitor the operation ...
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SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. ESSENTIAL FUNCTIONS: * Monitor the operation ...
Bilingual Customer Service Representative - WI
Villa Rica, GA · On-site
$12.50 - $15.75/hr
LOCATION - ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional ...
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Bilingual Customer Service Representative - WI
Villa Rica, GA · On-site
$12.50 - $15.75/hr
LOCATION - ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional ...
IT Helpdesk Specialist- DC
Villa Rica, GA · On-site
LOCATION: ON-SITE IN WISCONSIN POSITION CONTINGENT UPON CONTRACT AWARD SUMMARY: Provides support to end users on a variety of technology issues. Identifies, researches, and resolves technical ...
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IT Helpdesk Specialist- DC
Villa Rica, GA · On-site
LOCATION: ON-SITE IN WISCONSIN POSITION CONTINGENT UPON CONTRACT AWARD SUMMARY: Provides support to end users on a variety of technology issues. Identifies, researches, and resolves technical ...
POSITION CONTINGENT UPON CONTRACT AWARD SUMMARY: Provides excellent customer service to non-emergency Medicaid and MCO transportation providers. Answers calls regarding existing claims status ...
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POSITION CONTINGENT UPON CONTRACT AWARD SUMMARY: Provides excellent customer service to non-emergency Medicaid and MCO transportation providers. Answers calls regarding existing claims status ...
Non-Emergency Driver Attendant - Jonesboro Arkansas
Little Rock, AR · On-site
$11.50 - $14.75/hr
****Must live within 30 minutes of Jonesboro Arkansas area*** SUMMARY: Assist eligible Medicaid members during their rides to and from appointments. ESSENTIAL FUNCTIONS: * Perform assigned daily ...
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Non-Emergency Driver Attendant - Jonesboro Arkansas
Little Rock, AR · On-site
$11.50 - $14.75/hr
****Must live within 30 minutes of Jonesboro Arkansas area*** SUMMARY: Assist eligible Medicaid members during their rides to and from appointments. ESSENTIAL FUNCTIONS: * Perform assigned daily ...
Non-Emergency Driver Attendant - Jonesboro Arkansas
Little Rock, AR · On-site
$13.50 - $17.25/hr
Job Title Assist eligible Medicaid members during their rides to and from appointments. Essential Functions Perform assigned daily transports in a safe and timely manner. Complete all paperwork ...
Non-Emergency Driver Attendant - Jonesboro Arkansas
Little Rock, AR · On-site
$13.50 - $17.25/hr
Job Title Assist eligible Medicaid members during their rides to and from appointments. Essential Functions Perform assigned daily transports in a safe and timely manner. Complete all paperwork ...
Logistics Manager
Villa Rica, GA · On-site
Summary The Logistics Manager is responsible for overseeing the daily transportation operations of the Non-Emergency Medical Transportation (NEMT) company, ensuring efficient scheduling, resource ...
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Logistics Manager
Villa Rica, GA · On-site
Summary The Logistics Manager is responsible for overseeing the daily transportation operations of the Non-Emergency Medical Transportation (NEMT) company, ensuring efficient scheduling, resource ...
DISPATCH SUPERVISOR
Villa Rica, GA · On-site
SUMMARY: To supervise operations in the Dispatch department which facilitates the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence ...
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DISPATCH SUPERVISOR
Villa Rica, GA · On-site
SUMMARY: To supervise operations in the Dispatch department which facilitates the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence ...
SUMMARY Responsible for leading facility relations, community outreach, and stakeholder engagement initiatives throughout Wisconsin to support the effective delivery of Non-Emergency Medical ...
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SUMMARY Responsible for leading facility relations, community outreach, and stakeholder engagement initiatives throughout Wisconsin to support the effective delivery of Non-Emergency Medical ...
Special Services Representative DC
Washington, DC · On-site
$19.25 - $26/hr
SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service. LOCATION: ON-SITE in the DISTRICT of ...
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Special Services Representative DC
Washington, DC · On-site
$19.25 - $26/hr
SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service. LOCATION: ON-SITE in the DISTRICT of ...
Claims Administrator
Villa Rica, GA · On-site
TITLE: CLAIMS ADMINISTRATOR/ ASST. MANAGER REPORTS TO: Claims Manager FLSA STATUS: HIPAA: Compliance Level SUMMARY The Claims Administrator plays a vital role in supporting the training and ...
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Claims Administrator
Villa Rica, GA · On-site
TITLE: CLAIMS ADMINISTRATOR/ ASST. MANAGER REPORTS TO: Claims Manager FLSA STATUS: HIPAA: Compliance Level SUMMARY The Claims Administrator plays a vital role in supporting the training and ...
Dispatcher
Chattanooga, TN · On-site
SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL ...
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Dispatcher
Chattanooga, TN · On-site
SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction. ESSENTIAL ...
Dispatch Team Lead
Villa Rica, GA · On-site
LOCATION - ON-SITE Villa Rica- Ga SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. ESSENTIAL ...
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Dispatch Team Lead
Villa Rica, GA · On-site
LOCATION - ON-SITE Villa Rica- Ga SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. ESSENTIAL ...
Call Center Operation Assistant LOCATION: ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and ...
Call Center Operation Assistant LOCATION: ON-SITE IN MADISON, WI POSITION CONTINGENT UPON AWARD OF CONTRACT SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and ...
Claims Team Lead
Villa Rica, GA · On-site
SUMMARY: The Claims Team Lead is responsible for the reconciliation of the provider's reimbursement request forms. In addition, he/she will be responsible for maintaining all departmental filing and ...
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Claims Team Lead
Villa Rica, GA · On-site
SUMMARY: The Claims Team Lead is responsible for the reconciliation of the provider's reimbursement request forms. In addition, he/she will be responsible for maintaining all departmental filing and ...
Position contingent upon award of contract. POSITION LOCATION IS IN THE STATE OF WISCONSION SUMMARY Responsible for the development, management, and performance of the Wisconsin transportation ...
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Position contingent upon award of contract. POSITION LOCATION IS IN THE STATE OF WISCONSION SUMMARY Responsible for the development, management, and performance of the Wisconsin transportation ...
Call Center Trainer - WI
Villa Rica, GA · On-site
LOCATION:ON-SITE IN WI POSITION CONTINGENT UPON AWARD OF CONTRACT Position Summary The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call ...
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Call Center Trainer - WI
Villa Rica, GA · On-site
LOCATION:ON-SITE IN WI POSITION CONTINGENT UPON AWARD OF CONTRACT Position Summary The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call ...
***** Looking for Drivers in or near Jonesboro Arkansas area**** Drives NET vehicle to transport eligible Medicaid members to and from appointment. ESSENTIAL FUNCTIONS: * Perform assigned daily transports ...
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***** Looking for Drivers in or near Jonesboro Arkansas area**** Drives NET vehicle to transport eligible Medicaid members to and from appointment. ESSENTIAL FUNCTIONS: * Perform assigned daily transports ...
Bilingual Customer Service Representative - WI
Madison, WI · On-site
$15.50 - $19.75/hr
Customer Service Representative Location - On-site in Madison, WI Position contingent upon award of contract Summary: This position is responsible for ensuring that all consumers receive accurate ...
Bilingual Customer Service Representative - WI
Madison, WI · On-site
$15.50 - $19.75/hr
Customer Service Representative Location - On-site in Madison, WI Position contingent upon award of contract Summary: This position is responsible for ensuring that all consumers receive accurate ...
Verida rating
5.0
Based on 11 frontline employees who took The Breakroom Quiz
Job description
LOCATION: On-site in Madison, WI
POSITION IS CONTINGENT UPON AWARD OF CONTRACT
SUMMARY:
Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve operational objectives, contractual compliance, service-level expectations, and quality outcomes. Oversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment.
ESSENTIAL FUNCTIONS
- Ensure compliance with Call Center policies, procedures, contractual requirements, confidentiality standards, andestablishedoperational practices.
- Supervise daily staff performance to ensure calls are handled efficiently, accurately, professionally, and within established service-level expectations.
- Monitor call quality, productivity, schedule adherence, and operational performance metrics; provide coaching, mentoring, documented feedback, and targeted retraining to maximize employee performance and development.
- Assiststaff in resolving member and provider concerns, complaints, and escalated calls; coordinate service recovery efforts with dispatch and transportation operations as needed.
- Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
- Partner with the Call Center Manager to analyze call volume, workload trends, and operational demands; recommend staffing adjustments necessary to achieve service-level and performance goals.
- Maintain operational readiness by reinforcing approved scripts, documentation standards, quality requirements, and customer service expectations.
- Communicate and collaborate with Call Center leadership and other supervisors to ensure consistent operations, effective resourceutilization, and achievement of departmentalobjectives.
- Participate in employee performance evaluations and complete required human resources documentation ina timelyandaccuratemanner.
- Perform other duties and responsibilities as assigned.
REQUIRED SKILLS AND ABILITIES
- Ability to work well with people. Strong leadership skills.
- Exceptional organization and time management skills.
- Positive attitude, good judgment, and strong work ethic.
- Demonstrate excellent interpersonal communication skills.
- Strong computer skills.Proficiencyand speed working in all Microsoft Office products.
- Strong organizational skills, including time management and documentation.
- Knowledge of telephone call center systems.
QUALIFICATION
- Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position.
- Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint).
- Previoussupervisory experiencepreferred;at least two or more years of Customer Service experience in a Call Center environment.
About Verida
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