60 Veeva Systems Customer Service Representative Jobs Hiring Near You

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

As the General Manager, CMC, you will own all aspects of building Veeva's new CMC business. Reporting directly to the Vice President of Regulatory, you will lead a high-performing team of life sciences industry and technology experts to deliver applications and capabilities to the market. Operating as an exceptional problem solver, you are highly comfortable navigating ambiguity to define strategies and build where no playbook exists. You will be responsible for driving overall product definition, product development, business growth, ensuring customer success, scaling the team with top talent, and continuously driving innovation in what and how we build for our customers.

What You'll Do

• Partner with Product leadership to define the CMC offering, grounding the product roadmap in deep customer research and market analysis
• Act as the strategic bridge between Regulatory and Quality/Manufacturing teams internally, while driving diverse internal teams to execute key initiatives
• Lead the commercial strategy for the CMC product line by collaborating with leadership on pricing, partnering with Marketing on positioning, and enabling Sales to generate and close opportunities
• Ability to navigate unchartered market territories, design business frameworks from scratch, and make high-stakes product decisions with incomplete or rapidly evolving data
• Strong analytical framework to break down complex market realities to their root components, prioritizing speed and elegant, simple solutions over bureaucratic processes
• Serve as the face of Veeva CMC by hosting customer forums, speaking at industry conferences, and cultivating strong relationships to build a robust pipeline

Requirements

• 12+ Years of Enterprise Software Experience: A proven track record of career progression and measurable results within an enterprise application software or top-tier consulting firm
• 10+ years of experience launching, scaling, or leading early-stage startup ventures, demonstrating a high comfort level with rapid growth and ambiguity
• 5+ years directly owning or heavily influencing business line metrics, with a focus on driving growth strategies, scaling high-performing teams, and shaping pricing and go-to-market execution

Nice to Have

• Direct experience with Chemistry, Manufacturing and Controls, or pharmaceutical development

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
  • A conversation with the hiring manager
  • A personality assessment
  • A practical case exercise
  • A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $150,000 - $300,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.