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14 Upgrade Program Manager Jobs Hiring Near You

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Senior Product Manager, Flex Pay

San Francisco, CA · Hybrid

$180K - $210K/yr

Flex Pay by Upgrade is a fast-growing Buy Now, Pay Later (BNPL) solution helping merchants drive ... Competitive 401(k) and RRSP program * Opportunities for professional growth and development * Paid ...

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Senior Product Manager, Flex Pay

San Francisco, CA · On-site

$180K - $210K/yr

Upgrade helps customers move in the right direction with affordable and responsible financial ... Competitive 401(k) and RRSP program * Opportunities for professional growth and development * Paid ...

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Product Counsel

San Francisco, CA · On-site

$190K - $230K/yr

Upgrade helps customers move in the right direction with affordable and responsible financial ... Draft consumer facing agreements (loan agreements, TILA disclosures, program terms, etc.) and ...

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Operations Project Manager

Phoenix, AZ · Hybrid

Manage Interdependencies & Portfolio Health: Track and oversee multiple parallel project ... Cross-Functional Program Alignment: Work closely with operations, product, and transformation teams ...

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Director, Travel Agency Partnerships

Partnership Growth & Management * Own and execute the Agent Program strategy, engaging Travel ... Upgrade's CaliforniaNotice at Collection and Privacy Policy describes our practices regarding the ...

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OR · On-site

Partnership Growth & Management * Own and execute the Agent Program strategy, engaging Travel ... Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the ...

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Infographic showing various Program Manager job openings at Upgrade in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 37% Physical, 42% Hybrid, and 21% Remote job distribution.

Customer Success Manager, Contractor Engagement

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Atlanta, GA • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

About the Role:

The Contractor Success Manager role will play a vital role in building our sales team in North America. The sales team is responsible for attracting new merchants and contractors to offer their customers payment options through Upgrade. As a Contractor Success Manager, you will be responsible for the overall productivity and revenue generation of an assigned portfolio of Upgrade's partners. You will be tasked with growing our merchant and contractor partners to advance their business and help them achieve their goals.


What You'll Do: 

  • Ensure new contractor partners are introduced to and actively leverage Upgrade's solutions at every opportunity. Working with newly signed partners in a proactive manner to ensure adoption happens rapidly
  • Drive increased consumer loan volume within an assigned contractor portfolio by growing use of Upgrade's solutions with both established and underperforming merchants. Activities will include: initial merchant orientation, ongoing training of all relevant merchant personnel, quarterly/yearly business reviews and creative sales initiatives to drive growth
  • Recognize trends to proactively engage in meaningful conversations with contractors to prevent merchant churn within Upgrade's program
  • Supporting our contractors is our number one priority. It is crucial to provide timely support to assigned contractors to develop loyalty and ensure a great customer experience

What We Look For:

  • BA/BS degree preferred or equivalent experience in similar role
  • 2+ years sales and/or relationship management experience; preferably in channel sales
  • Proven track record of success in a quota bearing position
  • Proficiency with Salesforce.com
  • Ability to identify problems and provide compelling solutions to a variety of contractors
  • Ability to develop professional relationships over the telephone and email
  • Availability to work outside of normal hours and interact with contractors when assistance is needed to close a deal


What We Offer You: 

  • Competitive salary and stock option plan
  • Medical, dental and vision insurance with employer paid options
  • Competitive 401(k) program
  • Flexible PTO
  • Opportunities for professional growth and development  
  • Paid parental leave
  • Health & wellness initiatives

 #BI-Hybrid   #LI-Hybrid

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

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