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Office Administrator

Compensation: $21.07 - $24.75 per hour

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Hybrid, Din Tai Fung - Restaurant Support Center in Pasadena, California

Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion.

Benefits and Perks:

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within

About the Role:

The Office Administrator is the welcoming first face of the Din Tai Fung Restaurant Support Center (RSC) in Pasadena, setting the tone for every guest, candidate, vendor, restaurant operator, and team member who enters the office. This part-time, onsite role (Monday to Friday, 9:00 AM to 3:00 PM) pairs genuine front-desk hospitality with the behind-the-scenes coordination that keeps the office running: greeting and directing visitors, managing mail and deliveries, supporting catering and office events, and helping keep the workplace stocked, organized, and running smoothly. It's an ideal fit for someone personable and detail-oriented who takes pride in creating a welcoming experience while keeping a busy office organized and running smoothly.

Responsibilities:

• Front desk reception, check-in & visitor experience: Greet, sign in and badge all guests, candidates, vendors, operators and team members as first point of contact; notify hosts of in-person arrivals (workplace chat); escort and provide white-glove care to high-priority and C-suite guests; keep the reception/lobby presentable; serve as a DTF brand & culture ambassador.
• Mail, packages & courier coordination: Receive, sort and distribute mail and parcels; schedule and receive couriers; sign for and secure deliveries; notify recipients via workplace chat.
• Facilities & office management: Monitor, restock and reorder office and pantry supplies; coordinate office vendors (cleaning, plants, water, coffee); liaise with building/property management and parking for maintenance, maintain pantry and common areas; coordinate access setup for new hires/departures with HR.
• Catering & office event support: Plan, order and coordinate catering for office events and meetings; manage headcounts, setup, catering deliveries and cleanup; support event logistics.
• Administrative support (general & EA): Data entry, filing, scanning, copying; onboarding/welcome-material prep; provide administrative support to the Executive Assistant(s), including delegated and ad hoc tasks as assigned; help executive meetings start smoothly.
• Security, safety & confidentiality: Serve as the front-desk safety checkpoint and emergency point person; monitor and control building access; safeguard confidential visitors, documents and conversations with discretion.

Job Requirements:

• High school diploma or equivalent
• 2-3 years of receptionist, front desk or administrative experience
• Proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and/or MS Word & Excel
• Strong organization, communication and customer-service skills
• Able to prioritize competing front-desk demands and use sound judgment to determine what comes first.
• Demonstrated ability to prioritize competing requests and adapt in a fast-paced office environment
• Comfortable using workplace chat (Google Chat) and AV/meeting technology
• Demonstrated discretion handling confidential and sensitive information
• Dependable, personable, and professional in presentation and demeanor
• Available onsite, Monday to Friday, 9:00 AM to 3:00 PM

Preferred Requirements:

• Associate's or bachelor's degree.
• Experience at a restaurant, hospitality, or multi-unit retail support center or front desk (corporate, professional-services, or law-firm reception also valued)
• Bilingual ability (Mandarin or Spanish)
• Hands-on experience with visitor-management/badging, package-tracking, and office security/access-control systems.
• Experience in hospitality, corporate front-of-house, or executive-office-adjacent reception
• Experience supporting C-suite executives or their Executive Assistants
• Catering or meeting/event coordination experience

Essential Functions:

• Maintain a consistent, reliable onsite presence at the reception desk throughout scheduled hours
• Sit or stand at a front desk for the duration of the shift; occasionally lift and move packages/deliveries (up to 25 lbs)
• Communicate clearly in person, by phone, chat and email.
• Operate standard office equipment and software

Special Requirements:

• Reliable attendance and punctuality are critical given single-coverage of the desk
• Successful background check (executive adjacency and building access)
• Adherence to DTF professional dress and brand presentation standards