Essential Experience & Skills
10+ years in process architecture, business analysis or operational transformation -with at least five years in financial services
Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments
Proven experience leading process discovery and current-state documentation at scale (100+ processes)
Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management
Experience designing processes for case management platforms - Pega, Appian, homegrown, or equivalent
Fluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalent
Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders
Strong commercial awareness - able to build and validate Green $ savings cases and ROI models
Experience with prioritisation frameworks and backlog management in an agile delivery context
Strong written communication - capable of producing board-ready discovery packs and executive presentations
Desirable
Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS
Exposure to bureau interfaces -e-OSCAR, Metro 2 furnishing, ACDV/AUD processing
Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)
Six Sigma Green Belt or Black Belt
Experience sizing and presenting commercial business cases for technology transformation programmes
Process discovery tools such as Celonis.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com