Customer Service Team Lead
Wareham, MA · On-site
Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects. * Working on special projects as assigned Required Skills/Abilities * Strong ...
1 Trinity Solar Jobs Hiring in Massachusetts
Customer Service Team Lead
Wareham, MA · On-site
Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects. * Working on special projects as assigned Required Skills/Abilities * Strong ...
Trinity Solar Jobs Information
Do workers at Trinity Solar get paid breaks?
Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.
72% of people say they get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.
Does Trinity Solar pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and February 2026.
60% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between January 2025 and February 2026.
At Trinity Solar, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and February 2026.
90% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and February 2026.
Is the health insurance from Trinity Solar affordable enough for their workers?
Most people say the health insurance costs are okay.
88% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and February 2026.
88% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between March 2025 and February 2026.
Do people get paid time off at Trinity Solar?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and February 2026.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and February 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and February 2026.
- 100% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 0% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and February 2026.
Do workers at Trinity Solar worry about hours?
Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
76% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
Do Trinity Solar workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it for Trinity Solar workers to change shifts?
Most people find it easy to change shifts.
78% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.
78% of people report that it’s easy to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.
How easy is it to get time off at Trinity Solar?
Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
84% of people report it’s easy to get time off.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
Do Trinity Solar managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.
Do jobs at Trinity Solar spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.
22% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to take sick days at Trinity Solar?
Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
Is working at Trinity Solar good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
57% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.
57% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.
Do people at Trinity Solar feel treated with respect by their managers?
Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
82% of people say they’re treated with respect by their managers.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Trinity Solar get to take their breaks without interruption?
Only some people get breaks without interruption.
37% of people report that their breaks get interrupted.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
37% of people report that their breaks get interrupted.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
Is it stressful to work at Trinity Solar?
Most people feel stressed here.
70% of people say they often feel stressed at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and February 2026.
70% of people say they often feel stressed at work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Trinity Solar enjoy their jobs?
Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
53% of people report they don’t enjoy their job.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at Trinity Solar recommend working with their team?
Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and February 2026.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get enough training when they start at Trinity Solar?
Some people didn’t get enough training when they started.
59% of people report they didn’t get enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
59% of people report they didn’t get enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get support to advance at Trinity Solar?
Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people think Trinity Solar’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
Do workers feel well informed about how Trinity Solar is doing?
Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
What are popular cities in Massachusetts for Trinity Solar jobs?
What are the most popular jobs at Trinity Solar?
What are the most popular categories at Trinity Solar?
What are popular roles in Massachusetts?
Trinity Solar rating
7.3
Based on 24 frontline employees who took The Breakroom Quiz
Job description
Customer Service Team Lead
The Customer Service Team Lead will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.
Duties/Responsibilities- Handling of escalated customer issues for resolution
- Distributing work assignments to team members
- Develop strong positive working relationships with customers and colleagues.
- Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
- Utilize organizational and time management skills to prioritize and adjust daily tasks.
- Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.
- Working on special projects as assigned
- Strong communication skills including the use of a call management system as well as text messaging and email.
- Leadership experience preferred
- Ability to mitigate customer concerns while arriving at the best positive outcome.
- Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.
- Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
- Experience in a fast-paced office environment is preferred.
- Some Customer experience preferred
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
What Trinity Solar employees say
Pay
Benefits
Hours and flexibility
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About Trinity Solar
Sourced by ZipRecruiter
Industry
Clean energy services
Company size
1,001 - 5,000 Employees
Headquarters location
Wall Township, NJ, US
Year founded
1994