Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
25 Tranzact Customer Service Representative Jobs Hiring Near You
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls ... Customer Service Orientation: Genuine dedication to creating positive, member-first conversations ...
Head of Data Science
Fort Lee, NJ · On-site
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the ... Drive data science initiatives to improve customer engagement and operational efficiency through ...
Head of Data Science
Fort Lee, NJ · On-site
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the ... Drive data science initiatives to improve customer engagement and operational efficiency through ...
TRANZACT Jobs Information
Do workers at TRANZACT get paid breaks?
Yes. Most people get paid breaks.
95% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.
95% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2026.
Does TRANZACT pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
81% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.
81% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.
At TRANZACT, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and February 2026.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and February 2026.
Is the health insurance from TRANZACT affordable enough for their workers?
Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between April 2025 and February 2026.
91% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between April 2025 and February 2026.
Do people get paid time off at TRANZACT?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and February 2026.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and February 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.
- 78% of people with changing schedules find out their shifts one week or less ahead of time.
- 11% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 11% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.
Do workers at TRANZACT worry about hours?
Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
82% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
Do TRANZACT workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
47% report that they don’t have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it for TRANZACT workers to change shifts?
Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to get time off at TRANZACT?
Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
71% of people report it’s easy to get time off.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
Do TRANZACT managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
Do jobs at TRANZACT spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.
How easy is it to take sick days at TRANZACT?
Most people find it easy to take sick days.
68% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
68% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
Is working at TRANZACT good if you’re a parent or caregiver?
Most parents and caregivers say this is a bad place to work.
80% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.
80% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.
Do people at TRANZACT feel treated with respect by their managers?
Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and February 2026.
90% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between January 2025 and February 2026.
Do people at TRANZACT get to take their breaks without interruption?
Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
91% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
Is it stressful to work at TRANZACT?
Most people feel stressed here.
89% of people say they often feel stressed at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
89% of people say they often feel stressed at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people at TRANZACT enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.
50% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.
Do people at TRANZACT recommend working with their team?
Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get enough training when they start at TRANZACT?
Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.
76% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people get support to advance at TRANZACT?
Most people are given support to advance their career here.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
In the last year, 74% of people report being given support to advance their career here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
Do people think TRANZACT’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and February 2026.
Do workers feel well informed about how TRANZACT is doing?
Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and February 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Tranzact?
What are the most popular categories at Tranzact?
TRANZACT rating
6.4
Based on 22 frontline employees who took The Breakroom Quiz
282nd of 311 rated insurance
Job description
Member Care Mai Benefit Activation Specialist
This is a business needs-driven, temporary role supporting our Tandem partnership with Humana (MAI). In this role, you will work directly with new Humana members to guide them through a structured conversation and complete the necessary modules to activate their benefits, ensuring a smooth and positive start to their plan experience.
Key responsibilities include:
- Conduct structured, client-centric conversations with members who are new to their Humana plan.
- Guide members step-by-step through required modules to activate their benefits accurately and completely.
- Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process.
- Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls.
- Accurately document member interactions and completed modules.
- Perform other duties as assigned.
What you need to be successful:
- Customer Service Orientation: Genuine dedication to creating positive, member-first conversations; this is a customer service role, not a sales role.
- Communication Skills: Exceptional verbal communication skills with the ability to guide members through structured conversations clearly and patiently.
- Attention to Detail: Ability to accurately complete all required modules and documentation with a high degree of accuracy.
- Adaptability: Comfortable following a structured process while still tailoring the conversation to each member's needs.
- Technical Proficiency: Proficient in Microsoft Office and other job-related tools and technology.
- Performance Metrics: Performance at or above program average goals.
Additional requirements:
- Must be licensed; however, this role does not involve performing licensed work.
- Performance at or above program average for the previous 90 days.
- Full availability to work a schedule beginning as early as 8:30 AM EST or ending as late as 9:00 PM EST; ability to work overtime as required.
- During AEP, full availability to work during business hours of operation, including weekends as needed.
- Demonstrates and lives the BE REAL values and attributes.
Why consider this opportunity?
- Growth: Build valuable skills in structured member conversations and benefit activation processes.
- Impact: Play a direct role in helping new Humana members get their benefits set up correctly from day one.
- Team-Oriented Environment: Contribute to a supportive and collaborative team that values professional development and continuous learning.
No cold calling. $18.00 per hour plus no limits on monthly sales bonuses!! Paid training. Paid time off and holidays. Professional and fun culture. Full benefits.
About TRANZACT
Sourced by ZipRecruiter
Industry
Marketing
Company size
1,001 - 5,000 Employees
Headquarters location
Fort Lee, NJ, US
Year founded
2003