3 Tim Tebow Foundation Associate Director Jobs Hiring Near You

• Serve as the primary point of contact for donor-related inquiries received by email, direct message, phone, and other communication channels, providing timely, accurate, and compassionate support.
• Respond to questions regarding donations, gift processing, receipts, recurring giving, account updates, fundraising efforts, and other donor-related requests with professionalism and excellence.
• Ensure every donor interaction reflects gratitude, warmth, and the heart of the Tim Tebow Foundation, helping each person feel known, valued, and connected to the mission.
• Resolve routine donor inquiries independently while appropriately escalating complex or sensitive situations to the Donor Care Specialist.

• Process donor requests accurately and efficiently while maintaining complete and accurate donor records.
• Assist donors with recurring gift updates, payment information, acknowledgment requests, tribute gifts, and other routine account needs.
• Coordinate with internal departments to resolve donor requests and ensure timely follow-up.
• Escalate complex financial, technical, or relational matters to the Donor Care Specialist as appropriate.

• Communicate the mission, impact, and giving opportunities of the Foundation in a clear, compelling, and mission-aligned manner.
• Utilize approved donor communication templates while personalizing responses whenever appropriate.
• Support stewardship initiatives by assisting with donor acknowledgments, fulfillment projects, and engagement campaigns.
• Help ensure every donor interaction reinforces trust and long-term relationship development.

• Maintain accurate documentation of donor interactions within CRM systems.
• Follow established donor care procedures and contribute to consistent, high-quality service.
• Identify recurring donor questions or trends and share observations with the Donor Care Specialist to strengthen communications and processes.
• Champion the thoughtful use of AI and emerging technologies to improve efficiency, consistency, and scalability while maintaining authentic human connection, sound judgment, and personal accountability.

• 1–3 years of experience in customer service, donor relations, hospitality, ministry, or a similar relationship-focused role.
• Exceptional interpersonal and written communication skills.
• Genuine passion for serving others with warmth, empathy, and professionalism.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with CRM systems (HubSpot or similar) is preferred.
• Ability to exercise sound judgment, maintain confidentiality, and appropriately escalate complex situations.
• Passion for the mission of the Tim Tebow Foundation and a desire to help others connect meaningfully with its work.

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