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The Company and The Resort

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Makers Space (for artistic activities), its own marina, and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

Position Summary

The Pool Host & Attendant is responsible for maintaining the cleanliness, organization, and presentation of the pool and beach areas while delivering exceptional guest service. This role helps create a memorable resort experience by ensuring guests enjoy a clean, safe, and welcoming environment.

Essential Duties and Responsibilities

• Maintain the cleanliness of the pool area, including daily skimming and routine upkeep.
• Keep the pool deck clean, organized, and guest-ready by:
  • Straightening lounge chairs
  • Collecting and disposing of trash
  • Removing used towels
  • Emptying ashtrays and other receptacles as needed
• Place rolled towels on unoccupied lounge chairs to enhance the guest experience.
• Maintain the cleanliness and appearance of the beach area, ensuring it remains free of trash, food service items, beach toys, and other debris.
• Provide complimentary water service to guests and replenish beverages as needed to support a full-service poolside experience.
• Keep the towel station fully stocked and organized, removing used towels throughout the day.
• Maintain a clean and organized workstation.
• Perform routine cleaning tasks using approved resort cleaning products and procedures.
• Respond promptly to guest requests and assist with unexpected cleaning needs or spills.
• Remove and replace garbage bags from pool and beach areas as necessary.
• Assist with special projects and other duties as assigned by management.

Qualifications

• Previous hospitality, resort, or customer service experience preferred.
• Positive attitude with a commitment to exceptional guest service.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Flexible and dependable with the ability to adapt to changing operational needs.
• Knowledge of resort layout and amenities preferred.
• Ability to understand and communicate basic English to assist guests and follow safety procedures.
• Must be able to successfully complete golf cart training and safely operate a golf cart.
• Must adhere to all resort policies regarding safety, uniforms, grooming, and professional conduct.

Knowledge, Skills, and Abilities

• Knowledge of pool cleaning equipment and maintenance practices.
• Ability to follow verbal and written instructions.
• Ability to prioritize tasks in a fast-paced outdoor environment.
• Commitment to maintaining a safe and clean work environment.
• Understanding and application of the resort's guest service standards, including the 10-5-3 hospitality rule.

NOTE TO APPLICANTS: As a luxury hospitality destination operating 24/7, our resort requires team members who can offer flexibility in their schedules. Most roles involve working a variety of shifts, including days, evenings, weekends, and holidays, to ensure an exceptional guest experience.

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being. Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more. Our total rewards package is built to help you thrive both personally and professionally.

The Tides Inn is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.