2 Thredup Customer Service Representative Jobs Hiring Near You

Company Description
About thredUP:
thredUP, based in San Francisco, is the leading online marketplace for buying and selling like-new women's and kids' clothing. thredUP was founded in 2009 and currently employs nearly 1,000 people across its corporate office and four distribution centers. To date, thredUP has raised $125 million from top-tier investors, most recently closing an $81M equity investment from Goldman Sachs.
thredUP's mission is to inspire a new generation of consumers to think secondhand first. We are achieving this mission being the most convenient solution for busy moms to "clean out" their closets, get organized and do good in the process. thredUP also has the widest and most affordable selection of secondhand clothes in all the name brands customers want to own, in like-new condition.
thredUP is growing rapidly, and has built a world-class team that includes investors and executives from Netflix, Virgin, DVF, GAP and Sephora. We are building the leader in the online secondhand apparel market, and we are just getting started.
Job Description
The Role:
The Operations Evening Shift Supervisor will provide leadership, maintain inventory and supplies by receiving, processing, and shipping customer items, and supervising staff at our high-volume Vernon Hills, IL Distribution Center.
Detailed Description:

• Lead the distribution center team to meet individual and collective goals for high productivity, low defect rates, short lead times and scale up
• Ensure the Leads and Team Members have proper access to the necessary tools and process updates to perform their assigned duties
• Direct daily activity to ensure a safe, secure, clean and fair work environment for team members
• Deliver team member training, provide performance reviews, development, and disciplinary action as appropriate
• Conduct productivity and quality audits and reconcile variances
• Coordinate materials transfers between areas
• Keep equipment operating by enforcing operating instructions; troubleshooting breakdowns; escalating technical issues
• Organize and lead focus on improved productivity levels by improving processes and the efficiency of associates' work
• Liaise with thredUP management, technical experts, suppliers, partners, and customer service representatives.
• Identify distribution center system improvements
• Plan, manage, and adjust daily workload and staffing to minimize unplanned overtime
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space)
• Anticipate productivity, personnel and resource needs and communicate to appropriate manager
• Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative)
• Maximize quality and productivity by understanding and mastering all job standards for each function, and evaluating performance variances in order to identify root cause, corrective action and training needs
• Ensure inventory integrity by timely and accurate picking, packing, shipping, and bag inventory management
• Participate in the collection of performance measurements per customer, vendor, and/or site requirements

Physical Demands:
Ability to lift/carry up to 30 lbs., push, pull wheeled clothing racks weighing up to 150 lbs., flexibly to shift between multiple workstations, and climb 5 steps. This role requires moderate physical activity such as the ability to stand and walk for long periods of time, bend down, and reach overhead.
Skills:

• Ability to deal with complexity and ambiguity
• Ability to work effectively with diverse personalities and communication styles
• Attention to detail, positive attitude, punctuality and reliability
• English language proficiency (reading, writing, presentation, and speaking)
• Understanding of Retail Merchandise life-cycle

Qualifications
Requirements:

• 5+ years retail, manufacturing, warehouse or other team oriented production environment or equivalent.
• 3-5 year as production Lead, Supervisor, or equivalent experience
• Education Minimum Qualifications: Associates degree or life experience equivalent
• Experience applying Lean Mfg, SixSigma or Kaizen principles
• *Competitive Compensation Package includes: Medical, Dental, Vision, 401K, Stock Options, 30% Company Discount

Additional Information
All your information will be kept confidential according to EEO guidelines.