50 Thorlabs Customer Support Representative Jobs Hiring Near You

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

The Hours for this Position are 6:00am - 2:30 pm

The position is responsible for ensuring packages are shipped on time and in accordance with sales order instructions so customers will receive products in the same condition that products were sent using shipping software, scanners, label printers, scales and other equipment. Works under general supervision. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

Essential Job Functions include the following, but are not limited to:

Pick and pack customer orders accurately and efficiently according to printed work instructions while using handheld scanners and/or the automated storage and retrieval system.

Verify outgoing shipments by comparing identifying information, counting and weighing items, and checking against sales orders, invoices, or other records using the D365 Warehouse Management System.

Perform required WMS (D365) transactions in real time to ensure inventory accuracy and proper order tracking.

Apply the correct carrier labels, postage, and required shipping charges to all outgoing packages.

Select appropriate packaging materials to protect products and ensure damage-free delivery to the customer.

Confirm correct carriers and shipping service level (Ground, Next Day Air, 2nd Day, International, etc.) based on sales order requirements.

Prepare basic commercial shipping documents for international shipments when required (packing slips, invoices, etc.).

Escalate shipment delays, missing inventory, or unclear shipping instructions to the lead or supervisor to avoid customer impact.

Maintain a clean, organized, and safe work area, and follow all safety procedures including proper lifting techniques and use of PPE.

Participate in cross-training within other warehouse functions (receiving, inventory control) to build flexibility and support team needs.

Monitor daily work volume with Q controller and adjust priorities to meet carrier cutoff times and ensure all same-day shipments are completed on time.

Assist inventory and receiving teams when needed to support overall warehouse operations and business continuity. In addition to the essential functions and duties listed above, all positions are also responsible for:

Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.

Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

The Company retains the right to change or assign other duties to this position.

Physical Activities:

Work may be active, could stand for long durations and/or perform repetitious work at times. Typical activities can include but not limited to walking, climbing stairs and/or ladders, twisting, turning, bending, reaching, reaching, reaching above the shoulders, and stooping. The employee may lift or move objects up to 50 pounds. The noise level in the work environment is usually moderate, however, may be noisy at times.

Requirements

Experience:

Minimum 1 year of warehouse experience with previous warehouse and/or inventory control experience is a plus

Education:

High School Diploma or equivalent or equivalent work experience

Specialized Knowledge and Skills:

Familiarity with a variety of computer software applications including Microsoft Outlook and Excel, and experience with shipping software or Warehouse Management Systems.

Strong attention to detail

Strong ability to work well in a group atmosphere and comply with high quality standards.

Strong ability to shift from one task to another to address changing priorities within the business unit, including carrier cut-off times and pickup schedule.

The hourly rate for this position is $19.36

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.