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46 Think Hospitality Jobs Hiring Near You

Think Hospitality

Esme Hotel - Bellman

Miami Beach, FL · On-site

$15/hr

Overall Scope and Responsibility: Assist guest upon arrival & departure time in a courteous and professional manner. Provide detailed information to guests regarding hotel services, hours of ...

Think Hospitality

Busser - Moxy

Miami Beach, FL · On-site

$10.98/hr

The Busser position is responsible to clear the table after each course and maintain the table until the guest departs. Essential Duties: * Greeting customers * Provide outstanding customer service

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Infographic showing various job openings at Think Hospitality in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Front Office Manager - Esme Hotel

Think Hospitality

Miami Beach, FL • On-site

Full-time

Posted 11 days ago

Job description

Overall Scope and Responsibility:

Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times.

Guest Experience Enhancement:

Proactively engage with guests throughout their stay to ensure a seamless and enjoyable experience. Respond to inquiries, requests, and feedback promptly, and create lasting memories by offering personalized touches. Review daily VIP Amenities

Essential Duties:

  • Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate
  • Informs guests on hotel facilities and amenities, provides directions within the property.
  • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed
  • Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc
  • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department
  • Communicates credit issues to all revenue generating departments
  • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options
  • Communicates guest requests with the appropriate department
  • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance
  • Reviews departing guest's folios and invites guests back
  • Makes reservations
  • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge.

Job Knowledge, Skills, & Abilities

  • Guest experience manager preferred
  • Outgoing and guest-first personality
  • Excellent communication, interpersonal, and organization skills.
  • Sense of ownership
  • Guest-oriented mindset
  • Strong leadership skills
  • Integrity and professionalism
  • Ability to develop the team through training and follow-ups
  • Attention to detail
  • Must be able to carry 10 lbs.
  • Commitment to superior customer service and excellent customer service skills.
  • Proven ability to influence a team and achieve results.
  • Flexibility and creative problem-solving ability.
  • Strong initiative and self-motivation.
  • Fluency in job related English both verbal and non-verbal.
    • An appreciation and respect for the diversity of all individuals in the workplace.
    • Ability to handle pressure and work in a fast paced environment.
  • Must be able to work days, evenings, and weekends as necessary.


No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.