PR · On-site
$12.50 - $15.75/hr
Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...
Quick apply
48 Telemedik Jobs Hiring in Puerto Rico
PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
PR · On-site
$12.50 - $15.75/hr
¡Únete a nuestro equipo como Representante de Servicios de Salud! ¿Te apasiona ayudar a los demás y brindar un servicio excepcional? Buscamos profesionales comprometidos para unirse a nuestro ...
Quick apply
PR · On-site
Join Our Team as a Quality Auditor! The Quality Auditor plays a critical role in strengthening the skills and performance of team members. This position works closely with various departments to ...
Quick apply
PR · On-site
Join our team as a Workforce Management/RTA Coordinator! The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of ...
Quick apply
PR · On-site
$12.50 - $15.75/hr
¡Únete a nuestro equipo como Representante de Servicios de Salud! ¿Te apasiona ayudar a los demás y brindar un servicio excepcional? Buscamos profesionales comprometidos para unirse a nuestro ...
Quick apply
PR · On-site
$17.75 - $23.75/hr
Join Our Team! The Operator will be responsible for receiving alerts from the Department of Family's Program regarding emergencies involving child abuse, elder abuse, and/or individuals with ...
Quick apply
PR · On-site
$16 - $21.75/hr
Join Our Team as a Health Services Representative! Are you passionate about helping others and providing exceptional service? We are looking for dedicated professionals to join our team as Customer ...
Quick apply
PR · On-site
Join Our Team! The Clinical Screener provides general information and non-clinical guidance to enrollees, including, but not limited to, Medicare, Medicaid, Commercial, and Government Health Plan ...
Quick apply
PR · On-site
$15 - $20/hr
¡Únete a nuestro equipo como Auditor de Calidad! El Auditor de Calidad desempeña un papel fundamental en el fortalecimiento de las competencias y el desempeño de los miembros del equipo. Sus ...
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PR · On-site
$15.50 - $19.50/hr
¡Únete a nuestro equipo como Representante de Servicios de Salud! ¿Te apasiona ayudar a los demás y brindar un servicio excepcional? Buscamos profesionales comprometidos para unirse a nuestro ...
Quick apply
PR · On-site
$15.50 - $19.50/hr
¡Únete a nuestro equipo como Representante de Servicios de Salud! ¿Te apasiona ayudar a los demás y brindar un servicio excepcional? Buscamos profesionales comprometidos para unirse a nuestro ...
Quick apply
PR · On-site
$15.50 - $19.50/hr
Join Our Team as a Healthcare Customer Service Representative! Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join ...
Quick apply
PR · On-site
Join Our Team! The Clinical Screener provides general information and non-clinical guidance to enrollees, including, but not limited to, Medicare, Medicaid, Commercial, and Government Health Plan ...
Quick apply
PR · On-site
Join Our Team as a Quality Auditor! The Quality Auditor plays a critical role in strengthening the skills and performance of team members. This position works closely with various departments to ...
Quick apply
PR · On-site
$15.50 - $19.50/hr
¡Únete a nuestro equipo! El Clinical Screener (Evaluador Clínico) proporciona información general y orientación no clínica a los afiliados, incluyendo, entre otros, afiliados de Medicare ...
Quick apply
PR · On-site
Join our team as a Workforce Management/RTA Coordinator! The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
PR · On-site
Join Our Team! The Clinical Screener provides general information and non-clinical guidance to enrollees, including, but not limited to, Medicare, Medicaid, Commercial, and Government Health Plan ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
TELEMEDIK Jobs Information
What are popular cities in Puerto Rico for Telemedik jobs?
What are the most popular jobs at Telemedik?
What are the most popular categories at Telemedik?
What are popular roles in Puerto Rico?
$12.50 - $15.75/hr
Temporary
Medical, Retirement, PTO
Re-posted 17 days ago
Job description
Join Our Team as a Healthcare Customer Service Representative!
Are you passionate about helping people and delivering exceptional customer service? We are looking for dedicated professionals to join our team as Healthcare Customer Service Representatives, playing a key role in providing an outstanding experience for our members and clients.
In this position, you will serve as the first point of contact, providing telephone assistance, resolving customer needs on the first interaction whenever possible, and ensuring a professional, empathetic, and efficient service experience.
This role also offers opportunities to support clients in the United States, allowing you to expand your professional experience in a dynamic, international environment.
Key Responsibilities- Answer inbound calls from members and provide clear information about their health plans.
- Guide and educate members regarding coverage, benefits, and promotions (non-clinical topics).
- Accurately document customer inquiries, interactions, and actions taken while ensuring compliance.
- Escalate unresolved issues or complaints to supervisors or the appropriate departments.
- Participate in outbound interview campaigns, Contact Center projects, and training programs.
- Maintain confidentiality of member information and comply with HIPAA regulations and internal company policies.
- Minimum of 1 year of Customer Service experience.
- High School Diploma required (college coursework preferred).
- Proficiency in computer applications and Microsoft Office.
- Excellent verbal, written, and reading communication skills.
- Bilingual (English and Spanish).
- Strong customer service orientation, empathy, and a proactive attitude.
- Availability to work rotating 8-hour shifts in a 24/7 operation, including weekends and holidays. Shift differential pay is provided when applicable.
- Specialized training in customer service, healthcare topics, and regulatory compliance.
- 24/7 Telemedicine service.
- Free employee health and wellness programs.
- Career growth and professional development opportunities.
- Paid time off.
- Retirement plan.
- The opportunity to make a positive impact on the health and well-being of the community.
Location: On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid (based on position availability)
Employment Type: Full-time | Temporary
We are an Equal Employment Opportunity (EEO) employer.
About TELEMEDIK
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