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Healthcare Escalation Specialist (Bilingual Spanish)100% Remote | Texas Residents Only

Schedule: Monday-Friday, 8:00 AM - 5:00 PM CST

Required Qualifications

• Bilingual Spanish/English required
• 3+ years of contact center experience, including 2+ years in healthcare or health insurance
• 1+ year of experience handling escalated customer or member issues
• 1+ year as a Team Lead, SME, Mentor, Escalation Specialist, or Supervisor
• Knowledge of healthcare benefits, eligibility, enrollment, and COBRA
• Strong problem-solving, conflict-resolution, and communication skills
• Proficiency with Windows, Microsoft Word, and Excel
• Typing speed of 40+ WPM with 80% accuracy
• Experience working successfully in a remote environment
• High School Diploma or GED required
• Must reside in Texas

About the Role

We're seeking an experienced Healthcare Escalation Specialist to resolve complex member service issues and benefit-related concerns. This role serves as a subject matter expert, partnering with members, internal teams, carriers, and vendors to investigate issues, drive resolution, and deliver an exceptional member experience.

Responsibilities

• Handle complex member inquiries and escalated service issues
• Investigate enrollment, eligibility, COBRA, and benefit-related concerns
• Resolve issues involving medical, dental, vision, and pharmacy benefits
• Partner with internal teams, carriers, and vendors to ensure timely resolution
• De-escalate challenging situations with professionalism and empathy
• Identify root causes and recommend process improvements
• Maintain accurate documentation of interactions and resolutions
• Support training, mentoring, and knowledge-sharing initiatives

Work-From-Home Requirements

• Dedicated, private workspace
• Reliable high-speed internet (200 Mbps download / 25 Mbps upload minimum)

Training

• 4 weeks paid, fully remote
• Monday-Friday, 8:00 AM - 5:00 PM CST

Why Join Us?

• 100% remote opportunity
• No nights or weekends
• Supportive leadership and team environment
• Opportunities for growth within healthcare operations and leadership

Job Type & Location

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $22.64 - $22.64/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.