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TELUS

Business Help Desk Specialist III

Montreal, QC

Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline ...

TELUS

Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline ...

TELUS

Business Help Desk Specialist III

Ottawa, ON

Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline ...

TELUS

CA$17.60 - CA$43.24/hr

Description What does it mean to join our TELUS family? * Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof

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Do workers at TELUS get paid breaks?

Sometimes. Only some people get paid breaks.
57% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and June 2025.

Does TELUS pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
67% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and October 2025.

Do workers at TELUS worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

Do TELUS workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and October 2025.

How easy is it to get time off at TELUS?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Do TELUS managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

Do jobs at TELUS spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

How easy is it to take sick days at TELUS?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and June 2025.

Do people at TELUS feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people at TELUS get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Is it stressful to work at TELUS?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people at TELUS enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people at TELUS recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people get enough training when they start at TELUS?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people get support to advance at TELUS?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and October 2025.

Do people think TELUS’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and October 2025.

Do workers feel well informed about how TELUS is doing?

Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and October 2025.

What are the most popular cities for Telus jobs?

What are the most popular states for Telus jobs?

Infographic showing various job openings at Telus in the United States as of August 2026, with employment types broken down into 48% Full Time, and 52% Part Time. Highlights an 81% Physical, 15% Hybrid, and 4% Remote job distribution.

Business Help Desk Specialist III

TELUS

Montreal, QC

Full-time

Re-posted 20 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

21st of 101 rated telecommunications companies

Job description

Description

Position overview: full time

The Business Help Desk Specialist III is a call center position where you are directly responsible for assisting our business customers with their issues, either through troubleshooting and resolving or triage to assign their issue to the appropriate team.

Responsibilities:

  • Providing world-class support for business customers in a call center environment
  • Using provided documentation and training to perform support of:
    • Desktops
    • Applications (Custom and standard)
    • Networking
    • Mobile devices
    • Telephony systems
  • Act as the liaison between the customer and other support teams to ensure timely resolution of customers troubles
Qualifications

Required skills:

  • Fluent in both official languages (French/English oral and written)
  • Ability to apply documented process and ask probing questions that are directly related to the customer's
    products and services
  • Summarize steps taken in ticket log
  • Strong communication skills

Please note:

This is a 24/7 call center, with shift work - you may be asked to work days or nights, holidays or weekends.

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

What TELUS employees say

Pay

Hours and flexibility

Workplace

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