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Symetra

60 Symetra Customer Service Representative Jobs Hiring Near You

Symetra

Underwriting Consultant

Bellevue, WA · On-site

$96K - $161K/yr

Represent Symetra with professionalism in both virtual and in-person settings; occasional travel ... Service-oriented with commitment to meet deadlines, prioritize and handle multiple tasks in a ...

Symetra

Claims Intake Specialist

Bellevue, WA · On-site

$22 - $33.95/hr

Symetra offers a thrilling chance to become part of our team as a Claims Intake Specialist ! About ... Consistently offer excellent customer service. Enter claim information into the system. Manage STD ...

Symetra

STD Team Lead- WBI

Bellevue, WA · On-site

$27.10 - $45.16/hr

Symetra offers a thrilling chance to become part of our team as a STD Team Lead - WBI ! About the ... Ensures achievement of specific customer service and production objectives as established by the ...

Symetra

STD Claims Analyst - WBI

Bellevue, WA · On-site

$22.38 - $37.32/hr

Symetra offers a thrilling chance to become part of our team as a STD Claims Analyst - WBI ! About ... Maintain a superior level of genuine caring and empathetic customer service throughout all ...

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Symetra Jobs Information

What is it like to work at Symetra?

Symetra is a company that values a collaborative and supportive work environment, prioritizing employee well-being and growth. As a leading provider of life insurance and employee benefits, Symetra offers a dynamic work setting with a diverse team of professionals, flexible work arrangements, and opportunities for professional development. Working at Symetra may appeal to candidates who are passionate about making a positive impact in the lives of individuals and families, and who value a company that prioritizes community involvement and corporate social responsibility.

What makes Symetra an attractive place to work?

Symetra is a leading provider of life insurance and employee benefits products, with a strong reputation for delivering innovative solutions to its customers. The company's workplace is characterized by a collaborative and dynamic environment, where employees can engage in meaningful projects, develop new skills, and work closely with colleagues to drive business results. By joining Symetra, individuals can contribute to the company's mission of helping people achieve financial security and stability, while also pursuing opportunities for professional growth and development.

Do workers at Symetra get paid breaks?

Sometimes. Only some people get paid breaks.
58% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Symetra pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

At Symetra, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Symetra affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Symetra?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers at Symetra worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and August 2025.

Do Symetra workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to get time off at Symetra?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Symetra managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

Do jobs at Symetra spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and August 2025.

How easy is it to take sick days at Symetra?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at Symetra good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between November 2024 and August 2025.

Do people at Symetra feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Symetra get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Symetra?

Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Symetra enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Symetra recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at Symetra?

Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at Symetra?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think Symetra’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
57% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how Symetra is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and April 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Symetra?

What are the most popular categories at Symetra?

Infographic showing various Customer Service Representative job openings at Symetra in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 17% Physical, 4% Hybrid, and 79% Remote job distribution.

Associate Customer Operations Representative

Symetra

Bellevue, WA • On-site

$22 - $30.87/hr

Other

Retirement, PTO

Posted 13 days ago

Symetra rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

110th of 315 rated insurance

Job description

Symetra offers a thrilling chance to become part of our team as an Associate Customer Operations Representative!

About the role


The Associate Customer Operations Representative is responsible for reviewing and processing financial activities for our active annuity products; including but not limited to, withdrawals, transfers, beneficiary changes, and account maintenance.

What you will do

  • Process financial and non-financial activities into administrative systems
  • Handling account maintenance requests such as billing updates and address changes
  • Preparing or keying checks and wires
  • Direct contact with customers and or agents to resolve open issues
  • May cross-train with other teams to provide additional support
  • Complete other projects as assigned

Why work at Symetra


"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work." Cris H. - AVP Internal Sales, Training and Development
"At Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional." Alex A. - Corporate Records Manager

What we offer you

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview

Compensation


Hourly Range: $22.00 - $30.87 plus eligibility for Company Annual Bonus

Who you are

  • High School Diploma required; Associates degree or equivalent experience preferred
  • Customer service experience preferred
  • Strong written and verbal communications skills
  • Effective computer and software skills
  • Capable of following procedures and processes
  • Able to work in a fast-paced environment
  • Strong organization and interpersonal skills
  • Able to multi-task, prioritize, and work within established timeframes
  • High-level attention to detail and accuracy
  • Self-motivated

We empower inclusion


At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

  • Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
  • Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
  • NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.

Test your internet speed and confirm your internet connection meets both Symetra's minimum speed and internet type requirements outlined above. You must meet the requirement to apply.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

  • Disqualification from the recruitment process
  • Withdrawal of a job offer
  • Termination of employment and other criminal and/or civil remedies, if fraud is discovered

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#LI-Remote

What Symetra employees say

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