Sutherland
Sutherland

34 Sutherland Customer Service Representative Jobs Hiring Near You

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering ... Design and develop custom applications, services, and APIs within SAP BTP to enable business ...

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering ... Design and develop custom applications, services, and APIs within SAP BTP to enable business ...

Inpatient DRG Medical Coder

Louisville, KY · On-site +1

$21 - $25.25/hr

Sutherland is the preferred digital transformation partner for iconic brands worldwide, unlocking ... customers. In this role, we will look to you to analyze and interpret complex records in order to ...

$20.25 - $24.25/hr

Sutherland is the preferred digital transformation partner for iconic brands worldwide, unlocking ... customers. In this role, we will look to you to analyze and interpret complex records in order to ...

Company Description Sutherland Mortgage Services Inc. is a premier nationwide provider of end to ... We offer an unmatched ability to deliver the highest value and greatest returns to our customers.

Inpatient DRG Medical Coder

Louisville, KY

$21 - $25.25/hr

Sutherland is the preferred digital transformation partner for iconic brands worldwide, unlocking ... customers. In this role, we will look to you to analyze and interpret complex records in order to ...

Company Description Sutherland Mortgage Services Inc. is a premier nationwide provider of end to ... We offer an unmatched ability to deliver the highest value and greatest returns to our customers.

This is not a customer service or customer facing position. This is a data entry position where you ... EAP and Health and Wellness programs including a personal trainer dedicated to Sutherland.

Company Description Sutherland Mortgage Services Inc. is a premier nationwide provider of end-to ... We offer an unmatched ability to deliver the highest value and greatest returns to our customers ...

$38.20K - $52.50K/yr

Company Description Sutherland Mortgage Services Inc. is a premier nationwide provider of end to ... We offer an unmatched ability to deliver the highest value and greatest returns to our customers.

Showing results 21-34

Sutherland Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Sutherland?

Sutherland is a global company that values diversity, flexibility, and innovation, fostering a dynamic work environment that encourages collaboration and growth.

The company's team structure is often organized into agile teams, working on various projects and initiatives, with a focus on delivering high-quality services to clients across multiple industries. Sutherland's work environment is designed to be adaptable, with flexible work arrangements and opportunities for professional development.

Working at Sutherland may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, global organization, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of delivering exceptional customer experiences.
What other companies are hiring for Customer Service Representative jobs?
Infographic showing various Customer Service Representative job openings at Sutherland in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 50% Physical, and 50% Remote job distribution.
Consultant - Full Stack Developers

Consultant - Full Stack Developers

Sutherland

New York, NY

Full-time

Posted 9 days ago


Job description

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

1)8+ years of full stack development experience, with a strong expertise of both backend and frontend technologies. 2)Ability to work independently as a one-person development team and take ownership of a project end to end.3)Expertise in developing web applications in Python. 4)Build  responsive, accessible, and user-friendly web interfaces using modern JavaScript/React frameworks. 5)Strong ability to write complex SQL and stored procedures, and to tune high performance database queries. 6) Extensive experience managing relational databases (MySQL) in production, including large-scale data migrations and schema management through code 7)Strong experience in API design and development. 8) Hands-on experience implementing Elasticsearch, building it from scratch within an existing application. 9) Experience building cloud-native software application in AWS. 10) Excellent communication skills with the ability to manage stakeholder expectations and explain complex technical concepts to non-technical business users 11)Strong experience designing and maintaining CI/CD pipelines to automate build, test, and deployment workflows. 12)Experience with automated test/build/deploy tools in a Python and React tech stack.

Qualifications

7+ years of strong full stack dev experience in both front end and back end. Hands on deep development experience in JAVASCRIPT/REACT framework; SOLID web application development with PYTHON;  Expertise/Experience building multiple front-end languages and libraries (e.g HTML/CSS, Javascript, XML, jQuery) ; Strong working expertise in relational databases MYSQL. Strong dev experience APIs development; Hands on experience working in a CI/CD environment and automate build/test; Work independently and have ownership in deliverables; solid communication and ability to interact with business stakeholders

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.