55 Surescripts Technical Support Specialist Jobs Hiring Near You

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary

The Solutions Engineer is responsible for supporting the sales and account management teams during the Surescripts sales process and must be able to articulate technology and product positioning to business, clinical and technical stakeholders. The Solutions Engineer will maintain a deep understanding of product capabilities, limitations, inter-dependencies, market-positioning and use case definitions in order to provide subject matter expertise across the Surescripts portfolio.

This role delivers product specific overviews, as well as solution set design and positioning based on a customer's needs during the sales process. Solutions Engineers play a significant role in aiding network access integrity through the vetting of net-new discovery conversations ensuring that Surescripts has a robust understanding of the potential customer entity and their proposed use case for given solutions. The incumbent may be asked to support customer project teams integrating with Surescripts' technologies prior to contract execution. This role will inform customer resources on the potential level of effort and best practices for use of Surescripts solutions and answer technical questions in the early stages of a customer's integration efforts during the sales cycle.

Responsibilities

• Support sales and account management teams as a shared resource that can articulate Surescripts technology and product positioning to business, clinical and technical stakeholders:

  • Lead the development and delivery of technical product/solution positioning in support of sales and account management goals that solve customer needs.

  • Function as a trusted advisor in educating prospective and current customers on network requirements and solutions capabilities.

  • Assist sales and account management in evaluating existing customer use case and solution positioning.

  • Serve as Surescripts technical and product subject matter expert in the early stages of customer integrations prior to contract execution.

• Conduct initial discovery and vetting of net-new prospect inquiries to validate potential customer types and use case requests to ensure they meet network requirements.

• Represent Surescripts and our solutions at field events such as industry conferences, seminars, tradeshows and user group conferences across all market segments.

• Drive the response to RFPs/RFIs in partnership with sales for generally available products.

• Convey market intel and potential future product needs based on customer/prospect sales conversations to Product Innovation to help fuel future innovation of Surescripts solutions.

QualificationsBasic Requirements:

• Bachelor's degree or equivalent experience.

• 8+ years of experience in related, progressive roles.

• 5+ years of experience in vendor sales support/account management/implementation within the healthcare technology industry.

• 5+ years of experience in health care technology standards and protocols.

• Demonstrated ability to understand complex healthcare industry requirements as well as complex use cases for Surescripts solutions.

• Demonstrated ability to rapidly understand and simplify industry technology (NCPDP, X12, HL7 FHIR etc).

• Demonstrated ability to drive projects independently.

Preferred Qualifications:

• Experience supporting life sciences customers such as pharmaceutical manufacturers, including patient access, adherence, or commercialization solutions
• Experience in B2B/e-commerce or healthcare transaction processing
• Experience developing and/or implementing healthcare solutions leveraging standards such as NCPDP, X12, HL7, or FHIR
• Familiarity with life sciences data flows, integrations, or patient support programs
• Experience using Salesforce

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

What You're Like

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you're ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers' benefit, but for patients and the people who care for them across the country.

What We're Like

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it's curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

What the Work is Like

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers' unmet needs throughout the product life cycle.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $150,100 - $183,500 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.