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60 Supportninja Customer Service Trainer Jobs Hiring Near You

Auto-Fit Inc

CUSTOMER SERVICE

Houston, TX · On-site

$45K - $75K/yr

CUSTOMER SERVICE TRAINING & DEVELOPMENT: * Participate in periodic product knowledge or customer ... service training as assigned. * Support the onboarding and training of new employees when delegated ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$16.75 - $22.75/hr

We provide full training! Responsibilities: Greet and assist customers with shipping, packaging, and mailbox services Process U-Haul rental transactions and coordinate vehicle pickups/returns Handle ...

Kaizen Stackup

Customer Service

Anaheim, CA · On-site

$16.75 - $22.75/hr

We provide full training! Responsibilities: Greet and assist customers with shipping, packaging, and mailbox services Process U-Haul rental transactions and coordinate vehicle pickups/returns Handle ...

Harris

Are you passionate about helping customers successfully adopt new technology? Do you enjoy ... training in a customer-facing environment. * Experience within Professional Services, software ...

Harris

Are you passionate about helping customers successfully adopt new technology? Do you enjoy ... training in a customer-facing environment. * Experience within Professional Services, software ...

Cayenta

Are you passionate about helping customers successfully adopt new technology? Do you enjoy ... training in a customer-facing environment. * Experience within Professional Services, software ...

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Sr. Customer Success Training Professional

Honeywell

Scotts Mills, OR • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

67th of 538 rated manufacturers

Job description

Job Description
As a Cx Training Professional here at Honeywell, you will play a crucial part in shaping our customer experience training initiatives. Your expertise in instructional design, training methodologies, and collaboration will be instrumental in designing and delivering comprehensive training programs that enhance the capabilities and product knowledge of our employees and customers at all levels.
You will report directly to our Director of CX Program Management and you'll work out of our Salem, OR location on a Hybrid work schedule.
In this role, you will impact enhanced customer experiences, employee performance, and organizational success by fostering a learning culture, delivering consistent experiences, and aligning training initiatives with strategic goals.
Responsibilities
KEY RESPONSIBILITIES
  • Assist in the development and implementation of the customer experience training strategy and initiatives across the organization.
  • Design and deliver comprehensive training programs to enhance customer knowledge of the product and the capabilities of employees at all levels.
  • Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
  • Contribute to the design and delivery of engaging and interactive training materials and resources.
  • Provide guidance and support to training professionals and subject matter experts.
  • Assist in setting the standards for training program design, delivery, and evaluation.
  • Support senior leadership in shaping the customer experience vision and strategy.
  • Contribute to strategic decision-making and drive alignment with the organization's goals and objectives.
  • Stay updated with industry trends and best practices in customer experience training.
  • Assist in incorporating innovative training techniques and technologies to enhance the learning experience and drive continuous improvement.
  • Assist in evaluating the effectiveness of training programs through data analysis and feedback.
  • Contribute to the improvement of training methodologies and approaches to ensure maximum impact and engagement.
  • Collaborate with external vendors and partners to leverage their expertise and resources in delivering high-quality training programs.
  • Work under minimal supervision and lead project teams within the business.

Qualifications
BENEFITS OF WORKING FOR HONEYWELL
  • Benefits - Medical, Vision, Dental, Mental Health
  • Paid Vacation
  • 401k Plan/Retirement Benefits (as per regional policy)
  • Career Growth
  • Professional Development
YOU MUST HAVE
  • 6 years of proven experience in customer experience training or related field, with a proven track record of assisting in the design and delivery of training programs.
  • 6 years of hands on experience in developing training materials and resources.
WE VALUE
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Advanced degree such as a Master's degree or MBA is preferred.
  • Relevant certifications in customer experience management or related fields are a plus.
  • Strong communication and presentation skills with the ability to effectively communicate concepts and ideas to diverse audiences.
  • Knowledge of instructional design principles and adult learning methodologies.
  • Experience in collaborating with cross-functional teams and stakeholders.
  • Ability to contribute to strategic decision-making and drive alignment with the customer experience vision.
  • Analytical mindset with the ability to analyze training needs and evaluate training effectiveness.
  • Experience in managing training programs is a plus.
  • Passion for delivering exceptional customer experiences.
  • A customer-centric mindset and a commitment to exceeding customer expectations.
  • Strong teamwork and collaboration skills.
  • Attention to detail and strong organizational skills.
  • Ability to manage multiple tasks and deliver results within defined timelines.
  • Continuous learning mindset and willingness to stay updated with industry trends and best practices in customer experience training.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here (https://www.honeywell.com/us/en)
THE BUSINESS UNIT
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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity : click here (https://www.honeywell.com/us/en/company/inclusion-and-diversity)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity :
About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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