59 Sun Country Airlines Customer Service Representative Jobs Hiring Near You

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Representative I you’ll enjoy these benefits and more:

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Sick Time Off
• Employee Assistance Program including counseling for employees and their family

Charter Representative Overview:

Sun Country Airlines is seeking a Charter Representative to provide operational oversight and act as a field representative for Sun Country Airlines’ (SCA) charter operations in locations without direct SCA supervision.  A Charter Representative monitors ground services for compliance and safety, and ensures the highest standards of safety, efficiency, and customer service are consistently met.

Essential Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform all duties of a Charter Representative, with added authority to make operational decisions in the field when issues arise
• Lead and coordinate more complex charter operations, including those with higher passenger volumes, heavy cargo requirements, or multiple service partners
• Ensure that Passenger Load Reports (PLR) and Cargo Load Reports (CLR) are completed accurately, validated, and reconciled against operational data
• Provide on-site guidance to ground handling agents and third-party vendors, ensuring performance meets Sun Country and IOSA standards
• Serve as an initial point of escalation for operational issues
• Conduct post-operation reviews, providing detailed reports on safety, service quality, and vendor performance
• Identify process gaps and recommend improvements to enhance efficiency, cost control, and customer experience
• Serve as the senior Sun Country liaison with airport authorities, vendors, and customers during high-profile or VIP charter events
• Support the Charter Desk and SOC with real-time decision-making, including contingency planning in irregular operations
• Generate safety reports, as appropriate
• Provide feedback and assist in training programs for newer Charter Representatives
• Any other duties assigned by management

Required Qualifications:

• At least 1 to 3 years of airline, ground handling, or charter operations experience
• Demonstrated ability to manage complex operations with minimal supervision/support and make sound operational decisions under pressure
• Strong knowledge of FAA/TSA regulations, IOSA standards, and airline operational policies
• Excellent customer service/soft skills
• Excellent written and verbal communication skills, with the ability to prepare clear and detailed operational reports
• High level of professionalism and ability to represent Sun Country Airlines with customers, vendors, and airport authorities
• Flexible to travel frequently and adapt to dynamic, fast-paced operational environments
• Pass all federally mandated drug and criminal history mandated requirements
• 100% travel

Preferred Qualifications

• Previous Charter Representative work experience
• Passport with no travel restrictions

Compensation:

Pay or shift range: $21.00 - $26.00 USD per hour. This is the base compensation hiring range for this role.

Classification:

Part-Time, Non-Exempt

Work Location:

Must reside in the contiguous United States

Supervisory Responsibility:

None

Work Environment:

This job operates primarily onboard an aircraft. This role routinely uses standard equipment such as iPad, OFI, computers, phones, SY required paperwork.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to fly on charters, Oversee the loading of AC, complete required SY forms, Weigh or count bags. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 90 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.