As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high ... Display comprehensive knowledge of products, services, and policies, providing expert-level support ...
22 Stubhub Customer Service Jobs Hiring Near You
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high ... Display comprehensive knowledge of products, services, and policies, providing expert-level support ...
The GCS Incident Response Coordinator is a critical role in addressing immediate large scale communication needs to reduce contacts in our Global Customer Service organization. We aim to be ...
The GCS Incident Response Coordinator is a critical role in addressing immediate large scale communication needs to reduce contacts in our Global Customer Service organization. We aim to be ...
StubHub Jobs Information
Does StubHub pay people when they’re sick?
Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to get time off at StubHub?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to take sick days at StubHub?
Some people find it hard to take sick days.
60% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
60% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at StubHub feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
60% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
60% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at StubHub get to take their breaks without interruption?
Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
50% of people report that their breaks get interrupted.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Is it stressful to work at StubHub?
Most people feel stressed out here.
83% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
83% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at StubHub recommend working with their team?
Not many people recommend working with their team.
100% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
100% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get enough training when they start at StubHub?
Most people didn’t get enough training when they started.
100% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
100% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get support to advance at StubHub?
Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people think StubHub’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Do workers feel well informed about how StubHub is doing?
Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
What are the most popular jobs at Stubhub?
What are the most popular categories at Stubhub?
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 5 days ago
StubHub rating
7.2
Based on 6 frontline employees who took The Breakroom Quiz
2nd of 4 rated ticket sellers
Job description
As an Executive Customer Care and Social Media Specialist, you will take the lead in resolving high-level executive and social media inquiries with urgency, professionalism, and strategic insight. This pivotal role requires exemplary communication skills, advanced problem-solving capabilities, and a proven ability to consistently exceed productivity and performance expectations. You will act as a primary brand ambassador, proficiently managing both escalated customer complaints and real-time social media interactions. Success in this role involves not only resolving immediate issues but also proactively identifying and addressing systemic problems to prevent future escalations. We aim to be recognized as the best and most trusted customer experience brand in the world!
This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration.
Shift schedule for this role is Tuesday - Saturday 2:00 PM - 10:30 PM.
What You'll Do
- Executive Care:
- Manage escalated customer inquiries from high-ranking executives, ensuring timely and effective resolutions.
- Tackle complex issues including Attorney General inquiries, concierge escalations, and consumer complaint platform escalations with professionalism and precision.
- Communicate difficult messages with empathy, effectively de-escalating challenging situations.
- Collaborate with cross-functional teams to implement improvements based on issue analysis, enhancing executive customer experiences.
- Maintain meticulous records of interactions and resolutions to track trends and outcomes.
- Additional duties as assigned
- Social Media:
- Serve as a frontline ambassador on social media channels, swiftly addressing customer inquiries, comments, and concerns with enthusiasm and professionalism while ensuring a positive, professional presence that aligns with the company's brand values.
- Utilize thorough research to resolve customer issues, aiming to provide a first-contact resolution whenever possible.
- Monitor and moderate online community discussions to maintain respectful and relevant interactions.
- Display comprehensive knowledge of products, services, and policies, providing expert-level support and guidance.
- Create and update community articles that serve as a comprehensive resource for customers, providing them with a one-stop solution that reduces the need for direct inquiries.
- Additional duties as assigned.
Who You Are
- Data-Driven Decision Making: Make informed decisions based on comprehensive data analysis, customer feedback, and organizational objectives.
- Proactive Problem-Solving: Utilizes advanced analytical skills to identify root causes of complex issues, anticipate future challenges, and implement proactive solutions to prevent escalations.
- Strategic Communication: Effectively conveys policy guidelines, decisioning, and resolutions to customers, team members, and management with a focus on strategic impact and long-term objectives.
- Attention to Detail and Quality: Ensures accuracy and quality in all aspects of escalated issue resolution, maintaining high standards of excellence and customer satisfaction.
- Empathy: Display deep empathy and patience, crucial for handling sensitive executive escalations and social media interactions.
- Technical Proficiency: Skilled in navigating social media platforms and CRM systems, with an understanding of social media platforms.
- Adaptability: Flexibly respond to changing priorities and maintain effectiveness in a dynamic environment.
What You've Done
- 2+ years of customer service experience required.
- 1+ year(s) experience handling executive customer escalations concerns preferred.
- Has a solid understanding of the social media landscape (e.g., Facebook, Twitter, Instagram, Snapchat, TikTok).
- Prior experience supporting social media platforms preferred.
What we Offer
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.