10 Strike Customer Support Representative Jobs Hiring Near You

Head Of Customer Success

Strike is seeking a proactive and dedicated Head of Customer Success to scale the area. This means managing and leading the CS team, while optimizing processes and automations that drive client success in the B2B space. The ideal candidate will have strong management experience, a background in commercial or support roles, and proven client-facing expertise. Experience in cybersecurity is not required, but experience working with companies from US and Europe is highly valuable. Fluency in English is a must.

Key Responsibilities:

Team Leadership & Process Optimization

• Lead & Manage Customer Success Teams: Oversee and guide customer success teams to ensure high levels of client satisfaction and long-term success.

• Develop Processes & Automations: Design, implement, and continuously improve operational processes that enhance both team performance and client outcomes.

Client Relationship Management

• Direct Customer Engagement: Collaborate closely with the primary points of contact for key B2B clients to help build and maintain strong, long-lasting relationships.

• Identify Growth Opportunities: Recognize and act on opportunities for upselling and account expansion, aligning our services with each client's business and cybersecurity objectives.

Cross-Functional Collaboration

• Work with Internal Teams: Collaborate closely with Product, Sales, and Technical Support to transform customer feedback into actionable product improvements, and streamline processes between these areas to enhance our overall value proposition to customers.

• Ensure Issue Resolution: Oversee the resolution of complex client issues, ensuring timely and effective solutions to maintain high customer satisfaction.

Requirements:

Mandatory:

• Management Experience: At least 5 years of client-facing management experience.

• Customer Success Background: Minimum of 2 years of management experience in customer success.

• B2B Experience: Proven track record in commercial or support roles within the B2B Enterprise sector.

• Process & Team Building: Demonstrated ability to create and optimize teams and operational processes focused on customer success.

• Fluent English: Excellent verbal and written communication skills in English.

• Availability: Willingness to work in the US time zone.

• Travel & Client Engagement: Be prepared to travel occasionally for industry events or key account visits to strengthen relationships and represent the company.

Nice to Have:

• A technical background in IT, DevOps, or cybersecurity.

• Be located in Argentina or Uruguay.

Why Join Us:

Our culture is characterized by working as a team and challenging us to learn every day. We celebrate each other's successes together and there's always a helping hand nearby whenever you need it.

Every person who works at Strike believes in the amazing product we are building; and works tirelessly to constantly improve it. We are a group of energetic and passionate entrepreneurs, obsessed with adding value to our customers and with getting things done.

Our inclusive culture embraces each person's authenticity and individuality. We believe our equitable work environment helps unleash your full potential and inspires you to thrive.