The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Steak N Shake
119 Steak N Shake Operations Manager Jobs Hiring Near You
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Assistant Manager
West Des Moines, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Assistant Manager
West Des Moines, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
West Des Moines, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
West Des Moines, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
General Manager
Gainesville, FL · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Gainesville, FL · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Saint Louis, MO · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Saint Louis, MO · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Lawrenceville, GA · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Lawrenceville, GA · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Quick apply
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
Boardman, OH · On-site
$42K - $55K/yr
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
Boardman, OH · On-site
$42K - $55K/yr
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Quick apply
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
Waukee, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
Waukee, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
Clearwater, FL · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
Clearwater, FL · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
General Manager
Muncie, IN · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Muncie, IN · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Frisco, TX · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Frisco, TX · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Terre Haute, IN · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Terre Haute, IN · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Mooresville, IN · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Mooresville, IN · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Kissimmee, FL · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
General Manager
Kissimmee, FL · On-site
... Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall ... responsibility for assessing Management and Associate performance to identify opportunities for ...
Manager
Louisville, KY · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Manager
Louisville, KY · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Assistant Manager
Waukee, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Assistant Manager
Waukee, IA · On-site
The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a ...
Steak N Shake Jobs Information
What is it like to work at Steak N Shake?
Steak 'n Shake is a company that values customer satisfaction and employee development, striving to create a positive work environment that fosters teamwork and growth. As a fast-food restaurant chain, Steak 'n Shake operates with a team-based structure, where employees work together to provide quick service and maintain a clean dining area. Working at Steak 'n Shake may appeal to individuals seeking a dynamic and fast-paced work environment with opportunities for advancement and professional development in the food service industry.
What makes Steak N Shake an attractive place to work?
Steak 'n Shake is a well-established fast-food chain with a long history of serving high-quality burgers and milkshakes, operating over 600 locations across the United States. The company offers a stable work environment with opportunities for advancement, as well as a collaborative team-oriented culture that values employee input and feedback. By joining Steak 'n Shake, individuals can gain valuable experience in the food service industry, develop their skills, and contribute to the company's mission of providing excellent customer service and quality products.
Do workers at Steak 'n Shake get paid breaks?
No. Most people don’t get paid breaks.
84% of people say they don’t get paid breaks.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and August 2026.
84% of people say they don’t get paid breaks.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and August 2026.
Does Steak 'n Shake pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.
90% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.
At Steak 'n Shake, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and July 2026.
55% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and July 2026.
Are part-time workers able to get health insurance from Steak 'n Shake?
Most people who work part-time can't get health insurance.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 15 people who took the Breakroom Quiz between November 2024 and February 2025.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 15 people who took the Breakroom Quiz between November 2024 and February 2025.
Do part-time workers get paid time off at Steak 'n Shake?
Most people who work part-time don’t get paid time off.
100% of people who work part-time say they don’t get paid time off
Based on data from 23 people who took the Breakroom Quiz between June 2025 and July 2026.
100% of people who work part-time say they don’t get paid time off
Based on data from 23 people who took the Breakroom Quiz between June 2025 and July 2026.
Is the health insurance from Steak 'n Shake affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between June 2025 and June 2026.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get paid time off at Steak 'n Shake?
Most people don’t get paid time off from work.
84% of people say they don’t get paid time off.
Based on data from 49 people who took the Breakroom Quiz between July 2025 and July 2026.
84% of people say they don’t get paid time off.
Based on data from 49 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 106 people who took the Breakroom Quiz between November 2024 and August 2026.
- 83% of people with changing schedules find out their shifts one week or less ahead of time.
- 14% of people with changing schedules find out their shifts two weeks ahead of time.
- 1% of people with changing schedules find out their shifts three weeks ahead of time.
- 2% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 106 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers at Steak 'n Shake worry about hours?
Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
40% of people report they worry about getting enough hours.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
Do Steak 'n Shake workers get to choose the shifts they work?
Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 105 people who took the Breakroom Quiz between November 2024 and August 2026.
67% report that they have enough control over which shifts they work.
Based on data from 105 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Steak 'n Shake workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.
How easy is it to get time off at Steak 'n Shake?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
50% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.
Do Steak 'n Shake managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 105 people who took the Breakroom Quiz between November 2024 and August 2026.
71% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 105 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Steak 'n Shake spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 108 people who took the Breakroom Quiz between November 2024 and August 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 108 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at Steak 'n Shake?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 40 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Steak 'n Shake job good for students?
Most students say this is a good place to work if you’re studying.
76% of students report this is a good place to work if you’re studying.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
76% of students report this is a good place to work if you’re studying.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and July 2026.
Is working at Steak 'n Shake good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and March 2026.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and March 2026.
Do people at Steak 'n Shake feel treated with respect by their managers?
Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.
72% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Steak 'n Shake get to take their breaks without interruption?
Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 75 people who took the Breakroom Quiz between November 2024 and August 2026.
80% of people report that they get to take their breaks without interruption.
Based on data from 75 people who took the Breakroom Quiz between November 2024 and August 2026.
Is it stressful to work at Steak 'n Shake?
Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people say they often feel stressed out at work.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Steak 'n Shake enjoy their jobs?
Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
45% of people report they don’t enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Steak 'n Shake recommend working with their team?
Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Steak 'n Shake?
Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.
68% of people report they got enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Steak 'n Shake?
Only some people are given support to advance their career here.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 34% of people report not being given support to advance their career here.
Based on data from 38 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Steak 'n Shake’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
68% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Steak 'n Shake is doing?
Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Steak N Shake?
What are the most popular categories at Steak N Shake?
Steak 'n Shake rating
5.4
Based on 126 frontline employees who took The Breakroom Quiz
42nd of 106 rated fast food restaurants
Job description
Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Department: Operations - Restaurant Reports to: General Manager and/or Franchise Partner Designate FLSA: Non-Exempt Direct reports: Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and On-Going Accountabilities
Effectively Manage a Steak 'n Shake Shift
Execute the 14 point walk and correct deficiencies as they arise
Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
Ensure service, hospitality, accuracy and speed standards are achieved
Maintain strict compliance with health, safety and security standards and procedures Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
Ensure accurate adherence to all State and Federal laws on assigned shift
Lead by Example
Has authority to discipline associates
Recommends associates for hiring and promotion
Recommends associates for termination
Specific Duties and Responsibilities
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Motivate all Associates to deliver great hospitality toward all guests and other associates
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:
Execute the 14 point walk - ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
Interview candidates using the Select the Best 1st interview guide and recommend enthusiastic / Guest centric candidates to the General Manager for employment
Ensure associates are effectively trained using the Steak 'n Shake training program,Earning your Wings
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
Ensure all Safety procedures and policies are strictly adhered to
Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Deploy associates appropriately as planned on the Schedule and Line up sheets
Ensure appropriate staffing levels of well-trained associates on assigned shifts
Complete shift and daily inventory and accurately post into the back office POSSystem
Check in food delivery, ensure proper storage and post-delivery into the POS.
Complete food order based on commissary order guide and enter into ordering system
Maintain strict adherence to cash handling and banking policies and procedures
Complete shift tools and administration duties as assigned by General Manager
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles
Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines
Takes responsibility for shift financial results
Serves as a resource to colleagues and as a mentor to less experienced Managers
Actively manages the shift ensuring speed and food quality
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
Restaurant Associates Restaurant Trainers Restaurant Management
Secondary:
Division President
Field Training Manager Human Resource Manager
Manager 12.1.2021
4. REQUIREMENTS: Typical minimum requirements to perform the job.
High School graduate or equivalent education preferred
Certified in all Stations at Steak 'n Shake or equivalent experience
ServSafe certified (based on local regulations)
Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
Positive, motivating communication skills Strong organization and time management skills
Strong coaching and mentoring skills Flexible and adaptable to changing circumstances
Ability to read, write, perform mathematical calculations and analyze data
Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
Able to work in excess of 40 hours per week while standing, walking and stretching Able to lift, carry, push and pull 30 lbs Able to perform any task performed by a service or production associate
Able to see across the restaurant to monitor and oversee the operation
Able to legally operate a motor vehicle Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. Field Results Report
Key Metrics
Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
Restaurant Manager
General Manager
Franchise Partner
What Steak 'n Shake employees say
Pay
Benefits
Hours and flexibility
Workplace
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