The Company
2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient \uD83C\uDFC6
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SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.
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Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
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Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
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We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
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Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
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Join our award-winning team in transforming an essential industry that powers communities across the Americas.
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\uD83C\uDF31 The Role
We're looking for a Project Manager who genuinely enjoys the craft of delivery - someone who gets energized by building strong client relationships, untangling complex problems, and making sure projects land on time and on budget.ย
In this role, you'll lead enterprise SaaS implementations for utility clients across North America, serving as their trusted advisor from kickoff through go-live. You'll work closely with clients and internal teams, balancing competing priorities while keeping projects on track financially and operationally. This is a highly visible, client-facing role where your communication and leadership skills matter just as much as your project management chops.
โ๏ธ This role involves periodic travel to client sites across the US and Canada. You'll need to be able to travel freely between both countries.
We evaluate candidates against our PM I-III competency framework throughout the process, so we can ensure the right leveling based on your experience. We typically hire at the PM I and PM II levels, though we do bring on PM IIIs when candidates bring direct utility industry experience to the table.
\uD83C\uDFAF What You'll Be Doing:
- Leading enterprise SaaS Implementations using SpryPoint's hybrid delivery methodology
- Building and maintaining realistic project schedules with accurate task assignments, effort tracking, and clear ownership
- Managing project financials end-to-end - budgets, revenue forecasting, effort estimation and variance trackingย
- Coordinating with Professional Services and Development teams to balance workloads and define clear timelinesย
- Owning scope change conversations with clients, evaluating impact against schedules, contingencies and acceptance criteriaย
- Keeping project documentation detailed, accurate and aligned to SOW requirements
- Communicating confidently with client stakeholders at all levels, including executive leadershipย
- Navigating resource allocation across a matrix organization with multiple concurrent projectsย
\uD83D\uDE80 What You Bring:
- 3+ years of enterprise project management experienceย
- Strong financial acumen - you're comfortable owning a budget and forecasting effort and revenueย
- Familiarity with both waterfall and agile methodologies; hybrid experience is a plusย
- Exceptional communication and relationship-building skills - you can influence at every level, from project teams to the C-suite
- A highly organized, detail-oriented approach with strong written and documentation skillsย
- Comfortable working in a fast-paced environment, managing multiple client-facing projects at once
- Post-secondary degree or diploma, preferably in project management or business administrationย
- PMP, CAPM, or a comparable designation (active or in progress) is an asset
\uD83C\uDF1F What Sets You Apart:
- Experience in or strong familiarity with the utilities industry (electric, water, wastewater, gas, sanitation) - this is required for PM III consideration
- Familiarity with management information systems such as CIS, WAMS, MWM, or GIS
- Experience with web-based portfolio or project management toolsย
\uD83D\uDE80 Interview Process:ย
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We know your time is valuable, so we've designed a process that's transparent, efficient, and we hope genuinely enjoyable.ย
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Here's what to expect:ย
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\uD83D\uDCDE Step 1: Recruiter Screening Conversation: A relaxed conversation to learn about your background, your goals, and what's drawing you to SpryPoint.ย
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\uD83D\uDC69โ\uD83D\uDCBC Step 2: 45-Minute Interview with a PM Manager: A deeper dive into your delivery approach, project management experience and leadership style.ย
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\uD83D\uDCDD Step 3: Project-Based Take-Home Assignment: A real-world scenario that lets you show how you think through structure, financials and problem-solving. We keep it practical, not theoretical.ย
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\uD83C\uDFA4 Step 4: Final Presentation & Discussion with PMO and Portfolio Director: You'll walk our PMO and Portfolio Director through your approach and have a collaborative conversation with senior leadership.ย
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\uD83D\uDE80 Step 5: References & Offer: We'll check your references to confirm all the great things we've learned about you. If all goes well, we'll be thrilled to extend an offer and welcome you to the team.ย
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Throughout the process, we're looking at communication, structured thinking, financial ownership, stakeholder management and delivery mindset. We encourage you to bring your authentic self to every step. โจ
\uD83D\uDCAB Expect More From Your Career at SpryPoint
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\uD83D\uDE80 Work your way -ย Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta
\uD83D\uDCB0 Competitive Total Rewards - Comprehensive compensation package that grows with you
\uD83D\uDCBB Complete Setup - MacBook + $800 to create your ideal home workspace
\uD83C\uDFE5 Total Wellness - Health, dental, vision, and life insurance from day one
\uD83C\uDFDD๏ธ Recharge Time - Generous PTO and unlimited sick days
\uD83D\uDCC8 Future Security - RRSP (Canada) and 401k (US) matching programs
\uD83E\uDDE0 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
\uD83E\uDDF3 Team Connection - Annual company events and team offsites that bring us together
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AI Disclaimer: \uD83D\uDD17ย [LINK]We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step.ย
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Accommodationsย
Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.
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Equal Opportunity & Inclusionย
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.
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Professional Identity Verificationย
To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.