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The mandate of this role is to evolve the CoE into a more strategic, scalable, and insight-led enablement function that strengthens performance across internal teams, SI partners, and clients.

This includes:

• Defining and owning the CoE strategy across internal teams, SI partners, and clients
• Reframing the CoE roadmap through a customer journey lens, ensuring enablement is aligned to each stage of adoption, implementation, and expansion
• Aligning capability development across stakeholder groups to ensure consistent, role-based learning and performance uplift
• Designing and evolving SpryPoint's certification strategy for clients and SI partners, with a focus on scalability, ecosystem adoption, and long-term revenue potential
• Scaling structured training and methodology to improve delivery outcomes, utilization, and customer satisfaction
• Evolving the CoE into a function that increasingly contributes to value creation, including potential revenue-generating certification models over time
• Ensuring strong alignment with Client Solutions and broader Client Experience stakeholders to improve delivery effectiveness and business outcomes
• Maintaining executive-level visibility with responsibility for presenting strategy, progress, and impact at the ELT and Board level

• Evolve and scale training programs that reduce ramp time and deepen industry, product, and consulting capability
• Continuously improve methodologies, standards, and frameworks, including implementation playbooks, governance models, workflows, and quality standards
• Identify capability gaps across delivery teams and design targeted interventions to improve performance and scalability

This function oversees the strategy, governance, and evolution of all structured learning, certification, and enablement programs across internal teams, SI partners, and clients.

This role leads a multi-disciplinary enablement organization, including an L&D Manager and a specialized team focused on business process improvement, knowledge management, and operational excellence, as well as the establishment and ongoing evolution of a formal certification program for clients and SI partners.

This includes:

• Providing strategic leadership and ongoing coaching support to the L&D Manager as they scale the Learning & Development team and execution model
• Ensuring strong collaboration between L&D, SMEs, and the operational excellence team so expertise is consistently translated into scalable learning, onboarding, and certification programs
• Overseeing structured, role-based learning across products, business processes, and delivery functions
• Driving consistency across onboarding, training, documentation, and operational processes
• Designing and evolving SpryPoint's certification strategy for clients and SI partners, including the launch and ongoing management of a formal certification program
• Leading the implementation and evolution of a modern Learning Management System (LMS)
• Overseeing SpryPoint's Living Lab as a hands-on learning and product demonstration environment
• Partnering across the organization to mature SpryPoint Academy as a scalable internal learning platform
• Continuously assessing enablement effectiveness and guiding strategic improvements across programs

This role plays a critical cross-functional leadership and alignment function across delivery practices, organizational priorities, and stakeholder groups. Success requires the ability to influence without authority, build trusted relationships, and drive alignment across all levels of the organization - from front-line teams through SVP, ELT, and Board stakeholders.

This includes:

• Partnering closely with the PMO and Operations to ensure consistency between CoE standards and real-world delivery execution
• Collaborating across Client Solutions, Product, and Client Success to embed enablement programs into operational delivery models
• Building strong relationships with senior leaders to identify capability gaps and align on priorities
• Ensuring alignment between methodology, training content, product evolution, and broader business objectives
• Acting as a connector across teams to ensure consistent communication, alignment, and execution as the organization scales

• Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
• Demonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners) - this is a core requirement
• Experience evolving certification or enablement programs into strategic or revenue-generating assets
• 8-10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions
• Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
• Executive presence with the ability to influence, align, and operate effectively at ELT and Board level
• Proven ability to define multi-year strategy and translate it into scalable, operationalized programs
• Strong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)
• Experience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)
• Bachelor's degree in Business, Engineering, Computer Science, or related field 
• Willingness to travel up to 20%