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41 Spectraforce Technologies Customer Service Representative Jobs Hiring Near You

Spectraforce Technologies

Office Clerk General I

Houston, TX · On-site

$14.75 - $19/hr

High School Diploma or GED. * 0-2 years administrative/customer service related experience required. * Experience with Microsoft Excel spreadsheets. * Must be able to perform work with a high degree ...

Spectraforce Technologies

Care Navigator

Phoenix, AZ · On-site

$23 - $24.50/hr

Customer service orientation and experience * Strong communication skills across multiple modalities * Highly collaborative * Empathy and advocacy * Exceptional organizing skills, detail-orientation

Spectraforce Technologies

Pharmacist

Fort Worth, TX · On-site

$55.75 - $67/hr

Committed to "outrageous customer service" as defined by our organization's internal policies * Understands the importance of relationship building with patients and clinicians and works to foster ...

Spectraforce Technologies

Pharmacy Technician

Deerfield, IL · On-site

$17.75 - $21.50/hr

The Customer Care Frontline Specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience. This ...

Spectraforce Technologies

L4 IFA Tech AZ

Chandler, AZ · On-site

$24 - $31/hr

He/she will be providing Incident & Service Request support by working with remote Level 2/3 teams to assist in resolving outages or providing new services for customers. * Minimum 4+ years ...

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SPECTRAFORCE Jobs Information

What is it like to work at Spectraforce Technologies?

Spectraforce Technologies appears to be a professional services company that values collaboration and innovation, fostering a dynamic work environment where employees can grow and contribute to the organization's success.

The company's team structure is designed to support a flexible and adaptable approach to project delivery, with a focus on leveraging the skills and expertise of its employees to meet client needs. Spectraforce Technologies' mission is to provide high-quality IT and business solutions that drive business outcomes for its clients.

Working at Spectraforce Technologies may appeal to candidates who are looking for a challenging and rewarding career in the IT and professional services sector, with opportunities for professional development and advancement in a fast-paced and dynamic work environment.

What makes Spectraforce Technologies an attractive place to work?

Spectraforce Technologies is a professional services firm that specializes in IT consulting and staffing, with a strong reputation for delivering high-quality solutions to clients across various industries. The company fosters a collaborative work environment that encourages innovation, teamwork, and professional growth, with opportunities for employees to develop their skills and expertise in a dynamic and supportive setting. By joining Spectraforce Technologies, individuals can contribute to the success of a forward-thinking organization and pursue a career path that offers opportunities for advancement, skill development, and making a meaningful impact in the industry.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Spectraforce Technologies?

Call Center Operator

Spectraforce Technologies

Nashville, TN • On-site

Other

Posted 17 days ago

Job description

Job Title: Call Center Operator

Location: Nashville, Tennessee-37243, Hybrid (In-Office on Mondays)
Schedule: Full-Time | Monday-Friday | 8:00 AM - 4:30 PM or 9:00 AM - 5:30 PM
Duration : 9 months
Department: Insurance Assistance Program (IAP) Support Program
Reports To: IAP Manager

Position Summary

We are seeking an IAP Support Specialist to support the Tennessee Department of Health's Ryan White Part B AIDS Drug Assistance Program (ADAP). This role serves as the primary point of contact for healthcare case managers, providers, and program partners, ensuring eligible individuals living with HIV maintain uninterrupted access to health insurance coverage and HIV medications.

The ideal candidate will have a strong background in healthcare administration, health insurance, customer service, or public health, along with exceptional communication, problem-solving, and case coordination skills.

Key Responsibilities
Program Support & Enrollment
  • Serve as the primary point of contact for Insurance Assistance Program (IAP) enrollment and eligibility questions.
  • Assist with program enrollments, renewals, and documentation requirements.
  • Troubleshoot enrollment barriers and resolve issues affecting insurance coverage and medication access.
  • Communicate program updates, policy changes, and enrollment requirements.

Client & Case Management Support
  • Partner with medical case managers across Tennessee to resolve client issues.
  • Research and resolve eligibility, enrollment, and coverage concerns.
  • Support continuity of care by removing barriers to treatment and medication access.
  • Maintain confidentiality and comply with HIPAA and program guidelines.

Partner Collaboration
  • Collaborate with the Tennessee Department of Health, healthcare providers, and third-party vendors.
  • Coordinate resolution of complex client cases.
  • Identify recurring operational issues and recommend process improvements.
  • Escalate issues requiring cross-functional support.

Customer Service & Communication
  • Manage high volumes of inbound and outbound phone calls and emails.
  • Provide professional, timely, and solution-focused customer support.
  • Document all client interactions, resolutions, and follow-up activities.
  • Build strong working relationships with healthcare providers and program partners.

Operational Support
  • Assist with quality assurance, workflow monitoring, and program improvement initiatives.
  • Support data validation and program reporting.
  • Participate in team meetings, training sessions, and continuous improvement projects.

Required Qualifications
  • Bachelor's or Master's degree in Health Administration, Public Health, Healthcare Management, or a related field.
  • Minimum 4 years of customer-facing experience in healthcare, public health, health insurance, or healthcare administration.
  • Experience supporting healthcare operations, health insurance enrollment, or case management.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities while maintaining accuracy.
  • Strong organizational and time management skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Experience using databases, case management systems, CRM, or electronic information systems.
  • Knowledge of HIPAA and confidentiality requirements.
  • Eligibility to work in the United States.

Preferred Qualifications
  • Experience supporting the Ryan White HIV/AIDS Program or AIDS Drug Assistance Program (ADAP).
  • Knowledge of HIV care, medication assistance programs, and health insurance enrollment.
  • Experience providing technical support to healthcare providers or case managers.
  • Experience working with state or federally funded healthcare programs.
  • Familiarity with Medicaid, Medicare, or other public health insurance programs.

Key Skills
  • Healthcare Administration
  • Health Insurance
  • Enrollment & Eligibility
  • Customer Service
  • Case Management Support
  • Benefits Coordination
  • Problem Solving
  • Documentation
  • HIPAA Compliance
  • Microsoft Office
  • Data Entry
  • Communication
  • Time Management
  • Process Improvement

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