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Sparklight

60 Sparklight Operations Manager Jobs Hiring Near You

Cable One

OR · On-site

Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and ... and Operations. Solution and Product Expertise * Provide technical leadership across Sparklight ...

Cable One

OR · On-site

At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to ... The Senior Manager, Sales Operations & Support is responsible for leading the operational strategy ...

Cable One

OR · On-site

Evaluate competitive offerings and help communicate Sparklight's technical and operational differentiators. Performance and Operational Management * Establish and track performance measures for Sales ...

Cableone

Lead Technician

Monroe, LA

$42K - $54K/yr

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... Trains Lead Technicians as directed by Technical Operations Manager. * Inspects and evaluates ...

Cableone

Lead Tech

Columbus, MS · On-site

$43K - $55K/yr

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... Trains Lead Technicians as directed by Technical Operations Manager. * Inspects and evaluates ...

Cable One

Lead Technician

Monroe, LA · On-site

$42K - $54K/yr

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... Trains Lead Technicians as directed by Technical Operations Manager. * Inspects and evaluates ...

Cableone

Lead Technician

Duncan, OK

$42K - $54K/yr

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... Trains Lead Technicians as directed by Technical Operations Manager. * Inspects and evaluates ...

Cable One

Lead Technician

Lawton, OK · On-site

$38K - $49K/yr

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... Trains Lead Technicians as directed by Technical Operations Manager. * Inspects and evaluates ...

Cableone

Lead Technician

Lawton, OK · On-site

$43K - $56K/yr

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... Trains Lead Technicians as directed by Technical Operations Manager. * Inspects and evaluates ...

Cable One

Lead Tech

Columbus, MS · On-site

$43K - $55K/yr

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... Trains Lead Technicians as directed by Technical Operations Manager. * Inspects and evaluates ...

Cable One, Inc.

Sales Engineer II

Phoenix, AZ · On-site +1

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates ... Partner with Sales, Product, Customer Care, Operations, and Project Management to support ...

Cable One, Inc.

Sales Engineer II

Phoenix, AZ · On-site +1

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates ... Partner with Sales, Product, Customer Care, Operations, and Project Management to support ...

Cable One, Inc.

Sales Engineer II

Phoenix, AZ · On-site +1

At Sparklight and Cable One, we keep our customers and associates connected to what matters most ... Partner with Sales, Product, Customer Care, Operations, and Project Management to support ...

Cable One

OR · On-site

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates ... Partner with Sales, Product, Customer Care, Operations, and Project Management to support ...

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All JobsSparklight JobsSparklight Operations Manager Jobs

Sparklight Jobs Information

Do workers at Sparklight get paid breaks?

Yes. Most people get paid breaks.
79% of people say they get paid breaks.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and June 2026.

Does Sparklight pay people when they’re sick?

Yes. Most people get paid when they’re sick.
89% of people say they would get paid if they were sick but scheduled to work.
Based on data from 45 people who took the Breakroom Quiz between December 2024 and July 2026.

At Sparklight, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Sparklight affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 36 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people get paid time off at Sparklight?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 38% of people with changing schedules find out their shifts one week or less ahead of time.
  • 38% of people with changing schedules find out their shifts two weeks ahead of time.
  • 13% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers at Sparklight worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Sparklight workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it for Sparklight workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at Sparklight?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Sparklight managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Sparklight spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at Sparklight?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Sparklight good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Sparklight feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Sparklight get to take their breaks without interruption?

Most people get breaks without interruption.
75% of people report that they get to take their breaks without interruption.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Sparklight?

Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Sparklight enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Sparklight recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 50 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Sparklight?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Sparklight?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Sparklight’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Sparklight is doing?

Only some people feel well informed about how the company is doing.
43% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Operations Manager jobs?

What are the most popular jobs at Sparklight?

What are the most popular categories at Sparklight?

Manager, SMB Sales Engineering

Cable One, Inc.

Phoenix, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Description:
At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.
What you will do to contribute to the company's success
Team Leadership and Development
  • Lead, coach, and develop a team of SMB Sales Engineers.
  • Establish clear expectations, performance objectives, and individual development plans.
  • Conduct regular coaching sessions, performance reviews, and technical skill assessments.
  • Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care.
  • Create a collaborative, accountable, and customer-focused team culture.
  • Recruit and onboard Sales Engineering associates as staffing needs evolve.
  • Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests.

Sales and Customer Support
  • Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams.
  • Establish clear engagement guidelines defining when and how Sales Engineering should support customer opportunities.
  • Ensure timely and effective support for customer discovery, solution design, technical consultation, and product demonstrations.
  • Lead or participate in discovery calls and presentations with business owners and operators.
  • Help sales associates uncover needs involving connectivity, network performance, cybersecurity, communications, business continuity, and future growth.
  • Ensure proposed solutions are technically accurate, operationally supportable, and appropriately sized for SMB customers.
  • Support complex or escalated SMB opportunities requiring additional technical expertise.
  • Promote consultative selling that connects Sparklight products with clear customer outcomes.

Sales Enablement and Channel Readiness
  • Develop and deliver technical training for Field Sales, Call Center, and Business Customer Care associates.
  • Create discovery guides, customer use cases, product-positioning materials, presentations, demonstrations, and other sales-enablement resources.
  • Develop repeatable solutions for common SMB customer segments, including retail, professional services, restaurants, healthcare practices, hospitality, and multi-location businesses.
  • Translate technical capabilities into clear business benefits that improve sales confidence and customer understanding.
  • Partner with Sales leadership to identify knowledge gaps and prioritize training initiatives.
  • Support product launches and ensure customer-facing teams are prepared to position new services effectively.
  • Establish a consistent feedback loop among Sales, Customer Care, Sales Engineering, Product, and Operations.

Solution and Product Expertise
  • Provide technical leadership across Sparklight's SMB product portfolio, including:
    • Business broadband and fixed wireless solutions
    • DOCSIS, fiber, PON, and FTTx access technologies
    • Managed routers, firewalls, switches, and Wi-Fi
    • SD-WAN and multi-location networking
    • Business continuity using redundant broadband and 5G/LTE failover
    • Network and endpoint security
    • Hosted voice and unified communications
    • SIP and business voice services
    • IPTV and business video solutions
  • Promote right-sized solutions that balance customer requirements, operational complexity, and budget.
  • Identify product, process, or support gaps affecting the SMB customer experience.
  • Partner with Product, Operations, Engineering, Customer Care, and Project Management to improve solution delivery and customer satisfaction.
  • Stay current on broadband, networking, cybersecurity, managed services, and telecommunications trends affecting SMB customers.

Performance and Operational Management
  • Establish and track performance measures for Sales Engineering engagement, response time, sales influence, managed-service attachment, associate readiness, and customer outcomes.
  • Monitor workload, engagement volume, and support trends across the three-person Sales Engineering team.
  • Use sales and operational data to identify opportunities for increased product adoption, revenue growth, and improved efficiency.
  • Develop repeatable workflows that provide effective technical support without creating unnecessary sales complexity or overdependence on Sales Engineering.
  • Ensure accurate documentation of customer engagements, solution recommendations, and team activities.
  • Report team performance, channel needs, product feedback, and growth opportunities to leadership.
  • Support annual planning, budgeting, goal setting, and resource allocation for the SMB Sales Engineering function

Qualifications
  • Five or more years of experience in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering.
  • Two or more years of leadership, supervisory, team-lead, or associate-development experience.
  • Experience supporting small and medium-sized businesses or high-volume sales channels.
  • Strong understanding of broadband technologies, including DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity.
  • Working knowledge of LAN/WAN, Wi-Fi, VLANs, VPNs, SD-WAN, DHCP, DNS, IP addressing, cybersecurity, and cellular failover.
  • Familiarity with managed routers, managed firewalls, switching, wireless networking, endpoint security, hosted voice, unified communications, SIP, IPTV, and business continuity solutions.
  • Demonstrated ability to lead technical discovery, solution design, product demonstrations, and customer presentations.
  • Experience developing and delivering technical training and sales-enablement content.
  • Ability to translate complex technical concepts into clear business outcomes for customers and associates.
  • Strong coaching, communication, presentation, and relationship-building skills.
  • Ability to lead across organizational boundaries and influence teams without direct authority.
  • Strong organizational and analytical skills, with the ability to manage competing priorities in a fast-paced environment.
  • Bachelor's or associate degree in Engineering, Computer Science, Information Technology, Telecommunications, Business, or a related field-or equivalent professional experience.
  • Relevant certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, MEF, or comparable credentials are preferred.
  • Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams.
  • Experience with CRM, case-management, reporting, and sales-support platforms is preferred.
  • Ability to travel as required for team meetings, training, customer engagements, and company events.

Core Competencies
  • Committed: Values each customer, while working hard to keep their business and support our communities.
  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
  • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
  • Medical, dental, and vision plans - start when you start!
  • Life insurance (self, spouse, children)
  • Paid time off (vacation, holiday, and personal/sick days)
  • 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
  • Group Legal plan with Identity Theft Protection

Additional Perks
  • Tuition reimbursement (up to $5,250 on 1st year)
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs
  • Advancement opportunities
  • Collaborative work environment
  • FREE Cable One services for associates who live in a serviceable area

Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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