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Job Title: Client Solutions Manager
Location: Hybrid - San Francisco, Sunnyvale, or Bay Area (2+days per week, days flexible)
Duration: 12 months, extension TBD
Client is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. Join us to challenge yourself with work that matters.
We trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a Client office, depending on what's best for you and when it is important for your team to be together.
At Client, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a Client office on select days, as determined by the business needs of the team.
Client Marketing Solutions: We help businesses achieve their marketing ROI objectives with a suite of superior products that includes native advertising and programmatic channels. We are investing in the Content Marketing ecosystem through various thought leadership initiatives that will enable us to capture the opportunity that the market provides.
Client Marketing Solutions is searching for a Client Solutions Manager to manage relationships with customers within our growth mid-market segment. This person will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where Client can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.
Working collaboratively with their Account Executive(s), the CSM's responsibilities are to:
Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement
Proactively analyze and optimize customers' advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met
Provide recommendations and training on targeting, implementation, optimization, and reporting
Support customer education including a best-in-class onboarding experience and ad hoc education needs
Stabilize performance and grow revenue from new advertisers via proactive optimizations and upsells
Leverage technology to drive performance-oriented marketing solutions
Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery
Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution
Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure our customer needs are met
Co-develop a strategic plan for your book of business with your Account Executive
Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment
Inspire continued innovation by regularly sharing ideas and best practices with peers and manager
Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners
Basic Qualifications:
4+ years of experience in advertising, marketing, or sales
2+ years of media sales, digital media account management or auction based or programmatic campaign management and optimization experience
Preferred Qualifications:
BA/BS degree or equivalent practical experience
Demonstrated ability to understand marketing & digital media metrics
Ability to conduct regular forecasts and reports
Ability to think strategically with a proven track record of achieving results by connecting a customer's pressures with data-driven products and solutions
Demonstrated understanding of internet advertising technology and marketing automation
Know-how of the digital industry landscape
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Strong customer engagement and stakeholder management skills, ownership of agency and client relationships
Ability to build insights-backed narrative to support strategic storytelling and investment recommendations
Ability to work independently and collaborate cross-functionally
Demonstrated commitment to understanding and prioritizing the needs of the customer
Enthusiasm for adopting AI and emerging tools to improve efficiency and impact.
Know-how of sales planning & CRM tools
Suggested Skills:
Digital Marketing
Digital Advertising
Strategic Communications
Solution-based Selling
Campaign Management