At Smashburger,we don't just make burgers-we create crave-worthy moments that keep guestscoming back for more. We're driven by a shared commitment to excellence,working as one team and taking bold action to deliver unforgettableexperiences. Here, you'll be part of a group that works hard and genuinelycares-where passion and dedication matter just as much as skill. AtSmashburger, we live by our values:
TasteObsessed- Bring flavor into every shift
PremiumExperience- Lead Boldly. Deliver Flawlessly
Stay Hungry-Literally &Figuratively
One Team!One Smash!- Smash Together
Do What'sRight- Act with honesty and consistency.
If this soundslike your kind of place,we'dlove to have you on the team!
THE ROLE:
This rolesupports the Director of Operations/District Manager by overseeing the dailyoperations and performance of the restaurant location. Responsibilities includeleading and developing Restaurant Managers, Shift Leaders, and team memberswhile fostering a positive work environment and building future leaders. Theposition ensures proper staffing, training, and onboarding, manages employeeperformance and relations, and maintains compliance with company policies, foodsafety, and operational standards. Additionally, the role focuses on deliveringexcellent guest experiences, resolving customer concerns, managing financialperformance such as labor, inventory, and operating costs, and driving salesthrough effective scheduling, community engagement, and local marketinginitiatives.
WhatYou'll Do
- Lead and develop Restaurant Managers, Shift Leaders, and team members while fostering a positive, high-performance work environment and building future leaders.
- Oversee restaurant operations including staffing, scheduling, onboarding, training, and ensuring teams follow company policies, food safety standards, and operational procedures.
- Deliver an exceptional guest experience by modeling service standards, monitoring satisfaction metrics, and resolving guest concerns quickly and effectively.
- Manage financial performance by controlling labor, inventory, cost of goods, and operating expenses while adjusting staffing and operations based on sales trends.
- Drive restaurant success through strong team communication, community engagement, local marketing initiatives, and continuous improvement of operational performance.
What ItTakes
- 1-2 years of Restaurant General Manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
- People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
WhyYou'll Love It Here
- High-Impact Role: Your leadership will shape the future of Smashburger and drive our success.
- Culture of Growth: We believe in leveling up-for our guests, our team, and ourselves.
- Work with Passionate People: Our team is all-in, committed to excellence, and ready to smash barriers together.
- Competitive Compensation & Perks: Because we value top talent who bring their A-game every day.
- Better Benefits:Build a better experience for you!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
- Paid time off - vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, family friendly, team environment
- Employee Assistance Program
- Fast track for career opportunities
- Free uniform
*Eligibilitybased off of time in position and average hours worked
*Referredemployees must be manager level and in good standing & Referee must beemployed with Smashburger at time of payout. Bonus is paid in two distributions
**Allapplicants and employees have an equal opportunity for employment andadvancement within Smashburger.Smashburger is dedicated to theprinciples of equal employment opportunity.We prohibit unlawfuldiscrimination against applicants, prospective applicants or employees on thebasis of age 40 and over, race, sex, color, religion, national origin,disability, genetic information, sexual orientation, gender identity, militaryor veteran status, or any other applicable status protected by state or locallaw.This prohibition includes unlawful harassment based on any ofthese protected classes.Unlawful harassment includes verbal orphysical conduct which has the purpose or effect of substantially interferingwith an individual's work performance or creating an intimidating, hostile, oroffensive work environment.We maintain a workplace free of racialslurs and bias. This policy applies to all employees, including managers,supervisors, co-workers, and non-employees such as customers, clients, vendors,consultants, etc. Any conduct in violation of these company policies is also aviolation of the law.Employees who engage in, ratify, or perpetuatediscrimination, harassment or retaliation will be subject to disciplinaryaction, up to and including immediate discharge.
https://smashburger.com/job-applicant-privacy-policy