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SIRVA

22 Sirva Customer Service Supervisor Jobs Hiring Near You

SIRVA

Call Center Sales Associate (Virtual, US/CAN)

$40K - $50K/yr

Deliver exceptional, friendly, and professional customer service at every touchpoint * Clearly articulate the value of Sirva's new product offering * Convert enquiries into confirmed customers ...

SIRVA

Client Network Manager (Virtual, US)

Partners with Account Management, Operations and Sales to drive network utilization, customer and ... Sirva products / services and sourcing updates. * Support the respective implementation and ...

SIRVA

Sales Associate (Virtual, US)

$60K - $75K/yr

Provide timely responses to inquiries, product and service information, and basic solution guidance ... Familiarity with CRM tools such as Salesforce. At Sirva, we are committed to fair and transparent ...

SIRVA

Mortgage Consultant (US, Virtual)

$40K/yr

Processors, Closers), to exceed our production goals while providing excellent customer service ... At Sirva, we are committed to fair and transparent compensation practices. In accordance with ...

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SIRVA Jobs Information

Do workers at Sirva get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and May 2026.

Does Sirva pay people when they’re sick?

Yes. Most people get paid when they’re sick.
91% of people say they would get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

At Sirva, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between August 2025 and May 2026.

Is the health insurance from Sirva affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Sirva?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and May 2026.

How easy is it to get time off at Sirva?

Most people find it easy to get time off.
91% of people report it’s easy to get time off.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

How easy is it to take sick days at Sirva?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Sirva feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Sirva get to take their breaks without interruption?

Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at Sirva?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Sirva enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Sirva recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at Sirva?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at Sirva?

Most people aren’t given support to advance their career here.
In the last year, 82% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think Sirva’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between March 2025 and May 2026.

Do workers feel well informed about how Sirva is doing?

Only some people feel well informed about how the company is doing.
44% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and May 2026.

What other companies are hiring for Customer Service Supervisor jobs?

What are the most popular jobs at Sirva?

Infographic showing various Customer Service Supervisor job openings at Sirva in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 62% Physical, and 38% Remote job distribution.

Customer Experience & Operations Consultant (Virtual, US)

SIRVA

Remote

$20.25 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Sirva rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

1st of 29 rated removal and storage companies

Job description

Roles and Responsibilities
As a Customer Experience & Operations (CXO) Consultant, you will contribute to Sirva's success by serving as the primary point of coordination to Sirva's customers in their mobility journey. This role is service focused, with the organizational ability to support, monitor and consult with customers across a large client base. Additionally, this role will seek out opportunities to enhance the customer experience, both by proactively contacting the customer in recognition or critical milestones in their journey and by offering additional program services, where appropriate.
Essential Functions and Responsibilities
% of time
(must total to 100%)
Description of Duty
80%
Direct Customer Interaction
  • Places proactive calls with customer to welcome them, advise on the authorized services and policies to be provided, connecting at meaningful moments throughout the move.
  • Engages and adopts new technology enhancements and features, sharing these updates and promoting them internally and with customers to encourage high usage of tools and self-service support.
  • Serves as a trusted advisor in the mobility programs across a client base, learning and understanding about available services, and translating those services confidently when speaking to each individual customer's needs.
  • Works to fully understand customer needs and concerns by asking questions, listening carefully, showing empathy and using expertise to provide sound guidance throughout the customer mobility journey.
  • Regularly utilizes digital tools to access client policy information to ensure timely and accurate information is adequately conveyed to the customer.
  • Ability to advise on services delivered by our supplier partners and trouble shoot across service lines. Services can include homesale, home purchase, home rental, property management, expense management, household goods, immigration, temporary living, education, language training, payroll and compensation, destination services, and any other related services for all mobility program types.
  • Demonstrates proficient skills in managing complex relocations such as core/flex programs, payroll and compensation, fixed fee and cost plus homesale programs and/or VIP files.
  • Utilizes an omnichannel technology solution (phone, email, chat, etc.) to support customer interactions.
  • Partners internally with other customer support teams to ensure all customer needs are promptly met, coordinating and responding as a single support team for the customer.
  • Collaborates externally with supplier partners as appropriate, to coordinate authorized services for the customer, recognizing these suppliers are an extension of the customer experience.
  • Dedicated to strong data integrity, ensuring system accuracy through regular upkeep of file notes, updates, and information, so that system data can be used confidently and reliably to drive and inform other company processes and to contribute to a smoother customer experience.
  • Ensures outlined Key Experience Metrics and customer/client SLAs (e.g. customer satisfaction, responsiveness, cost savings) are met or exceeded.
  • Supports customer and client needs with a focus on quality, accuracy and timeliness so as to achieve zero financial write offs.

10%
Client Support/Calls
  • Communicates with the client's HR contacts on relocation/assignment issues impacting the employee and family.
  • Provides assistance with exception management, including recommendations on specific exceptions to policy.
  • Provides status updates, keeping the client abreast of issues and offering solutions as issues arise, and completing client projects and reports as requested.

10%
Training, Team Meetings, Other internal Sirva tasks
  • Regularly attends mandatory, essential and recommended training to support on the job knowledge, career growth, and understanding of the organizational vision, culture and experience.
  • Completes other tasks/responsibilities as required to provide effective support to Manager, Client and Customers.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Experience
  • High school diploma or equivalent.
  • University/college degree preferred.
  • 1 year in a customer experience, business operations role preferred.
  • International experience a plus, but not necessary
  • Must be fluent in English, but other languages are highly desired.

Cognitive Skills
  • Experience providing highly organized delivery, demonstrable problem-solving skills and high attention to detail.
  • Experience of exercising judgement in owning complex processes, through to completion and resolution.
  • Able to think creatively and successfully navigate ambiguity to solve problems quickly and efficiently.
  • Strong accountability for success of customer experience.
  • Curiosity and hunger to learn and to grow alongside a transforming organization.

Technology Skills
  • Digitally focused with demonstrated comfort utilizing multiple technology platforms as an integrated component of their day to day role.
  • Embraces new technology and can easily incorporate into ways of working.
  • Ability to navigate multiple technology platforms simultaneously.

Social & Emotional Skills
  • Strong customer service and trusted advisor mindset in both proactive and reactive scenarios.
  • Able to easily and quickly build trust across many persona/personality customer types.
  • Able to operate in a team environment with shared goals and responsibilities, in support of positive customer experiences.
  • Displays confident, calm demeanor, particularly in difficult, emotional, or stressful situations.
  • Strong collaborator and team player.
  • Excellent written, verbal communication and interpersonal skills.
  • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation

WHAT SIRVA OFFERS
  • Competitive salary
  • Workplace flexibility for a balanced work/life approach
  • Comprehensive benefits packages and wellness program
  • Generous company-paid vacation days and holiday time
  • Challenging, collaborative, diverse corporate culture
  • Ongoing opportunities for learning and career development

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
US Salary range
  • Position Title: Customer Experience & Operations Consultant
  • Salary range: $45,000-$70,000
  • Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.
For positions available outside the United States and Canada, salaries will take into account local currency and market conditions, which may differ from the USD and CAD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
  • Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
  • Vacancy Status: This posting reflects and existing vacancy within our organization.

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