Duke Energy
Duke Energy

60 Duke Energy Customer Service Supervisor Jobs Hiring Near You

Duke Energy is one of America's largest utilities, serving more than 9 million customers in North ... Be a part of a team dedicated to innovation and service. A company with a strategic long-term plan ...

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Duke Energy Jobs Information

What is it like to work at Duke Energy?

Duke Energy is a large, diversified energy company that prioritizes a culture of safety, innovation, and community engagement, with a focus on delivering reliable and sustainable energy solutions to its customers.

The company operates in a dynamic and fast-paced environment, with a diverse team of professionals working together to achieve its mission, including engineers, technicians, and customer service representatives, who collaborate across various departments and locations to drive business results.

Working at Duke Energy may appeal to individuals who are passionate about the energy industry, committed to making a positive impact on their communities, and eager to develop their skills and expertise in a challenging and rewarding work environment.

What makes Duke Energy an attractive place to work?

Duke Energy is a leading energy company in the United States, serving over 7 million customers and operating a diverse portfolio of power generation and transmission assets. The company offers a dynamic work environment that values innovation, collaboration, and employee development, with opportunities for employees to work on complex projects and contribute to the company's mission of powering a cleaner, more sustainable future. By joining Duke Energy, professionals can pursue a wide range of career paths, develop new skills, and make a meaningful impact on the communities they serve.

Do workers at Duke Energy get paid breaks?

Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.

Does Duke Energy pay people when they’re sick?

Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

At Duke Energy, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
79% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from Duke Energy affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Duke Energy?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 35% of people with changing schedules find out their shifts one week or less ahead of time.
  • 9% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 48% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at Duke Energy worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Duke Energy workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
71% report that they don’t have enough control over which shifts they work.
Based on data from 42 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Duke Energy workers to change shifts?

Some people find it hard to change shifts.
61% of people report that it’s hard to change shifts if they need to.
Based on data from 70 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at Duke Energy?

Most people find it easy to get time off.
94% of people report it’s easy to get time off.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do Duke Energy managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 37 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Duke Energy spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Duke Energy?

Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and July 2026.

Is a Duke Energy job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Is working at Duke Energy good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 73 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Duke Energy feel treated with respect by their managers?

Most people feel treated with respect by their managers.
87% of people say they’re treated with respect by their managers.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Duke Energy get to take their breaks without interruption?

Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Is it stressful to work at Duke Energy?

Some people feel stressed here.
61% of people say they often feel stressed at work.
Based on data from 54 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Duke Energy enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 50 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at Duke Energy recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get enough training when they start at Duke Energy?

Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get support to advance at Duke Energy?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people think Duke Energy’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
76% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and July 2026.

Do workers feel well informed about how Duke Energy is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 45 people who took the Breakroom Quiz between August 2025 and July 2026.
Infographic showing various Customer Service Supervisor job openings at Duke Energy in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, 11% Hybrid, and 5% Remote job distribution.

Customer Care Representative - Full-Time Probation (Cincinnati, OH)

Duke Energy

Richmond, KY • On-site

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies


Job description

Experience Required

3 - 20 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, July 29, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

POSITION SUMMARY

Build an exciting, rewarding career with us and play an integral part of Duke Energy's customer success and satisfaction as a Customer Care Representative.

This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.

The Customer Care Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.

This is a full-time position represented by UWUA 600 Union. You will be considered a probationary employee for the first twelve (12) months of employment.

Consider joining the Duke Energy team, where you'll find a friendly work environment, comprehensive benefits, and development opportunities.

Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

WE OFFER

Paid Time Off, holidays, and sick leave

Health, Dental, and Vision Insurance

401K plan with company match

All necessary equipment provided

PAY:

The pay rate is $20 per hour (non-negotiable)

Annual incentives provided based on performance

TARGET START DATE:

Monday, September 14, 2026 (non-negotiable)

TRAINING DETAILS:

Approximately first 10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST (fully paid)

Required first day onsite attendance at the Duke Energy Call Center Facility in Cincinnati, OH

Training is held remotely after first day onsite attendance

During the 10-week training period, there is no allowance for vacation time or absences.

Your continued employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

Provide high quality customer interaction by handling customer's needs with integrity and empathy in one transaction.

Use professional judgement and escalate customer issues/concerns to management when appropriate.

Participate in on-call rotation.

Promote sales of available products and services, as appropriate.

Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.

Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS

High school diploma or GED completed at time of application submission.

One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

DESIRED QUALIFICATIONS

Direct call center experience of 3+ years is preferred

Bachelor's degree or Associates degree

Willingness to work in an environment that requires 100% phone-based customer interaction.

Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.

Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

Ability to always handle and protect confidential information and act with integrity.

WORKING CONDITIONS

Virtual - Work will be performed remotely but candidates are expected to live within an hour of the Duke Energy Call Center Facility in Cincinnati, OH

Work Schedule - work will be performed during Hours of Operation

Hours of Operation - Monday - Friday, 7:00 AM - 7:00 PM EST

Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.

Shift change occurs biannually, but may change at any time due to business need

Access to a reliable high-speed internet and a quiet work environment is required.

WHAT TO EXPECT: STEPS IN DUKE ENERGY'S HIRING PROCESS

Duke Energy Hiring Process

Duke Energy Customer Care Assessment - required time sensitive/completion of online test

Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.

If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.

It is the policy of Duke Energy to maintain a drug-free workplace.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable)No

Represented/Union PositionUWUA, IUU Local 600

Visa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Privacy

Do Not Sell My Personal Information (CA)

Terms of Use

Accessibility

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

R40674


What Duke Energy employees say

Pay

Benefits

Hours and flexibility

Workplace

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Duke Energy logo

About Duke Energy

Sourced by ZipRecruiter

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904