56 Simplisafe Application Support Analyst Jobs Hiring Near You

About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
About the Role
SimpliSafe is investing in a multi-quarter Enterprise Data Platform (EDP) program to migrate our data and analytics stack onto a modern platform and stand up the architecture, governance, and operating model needed to support AI/ML, personalization, and data-driven decision-making at scale. We're looking for a Sr. Manager, Program Management to run the day-to-day delivery of this program - coordinating vendors, engineering, governance, and business stakeholders across every phase, from platform build through migration and adoption.
What You'll Do
You will be responsible for the planning, execution, and oversight of the EDP program's complex, cross-functional workstreams from initiation to completion. You will directly report to the Sr. Director of Enterprise Data. You will work closely with engineering, architecture, governance, procurement, legal, and business teams to ensure the program is delivered on time, within budget, and in scope. The ideal candidate is resilient, comfortable owning ambiguity, and has a keen eye for detail - someone who can zoom into the mechanics of a single vendor contract one day and drive the multi-phase migration roadmap the next.
EDP Program Delivery

• Own end-to-end delivery of platform implementation - from vendor signature through onboarding, build, and phased migration - ensuring each phase lands on time, in scope, and within budget.
• Lead contract execution for platform and implementation vendors - partner with Procurement, Legal, and Finance to move MSAs, SOWs, and change orders from negotiation through signature, and track terms, deliverables, and payment milestones.
• Drive vendor onboarding - stand up new implementation partners and technology vendors from kickoff through steady-state delivery, including (not limited to) access provisioning, working agreements, and communication cadence.
• Manage phased migrations - sequence and execute the program's multi-phase migration from current-state infrastructure, through optimization, to the new platform, tracking cross-team dependencies, cutover readiness, rollback plans, and go/no-go criteria for each phase.
• Design and run the program's intake and prioritization process - build the mechanism for capturing, scoring, and sequencing new data and platform requests, then operate and evolve it as demand and priorities shift.
• Drive rollout of data models, architecture standards, and governance - partner with engineering and architecture to launch new data models and reference architecture, and stand up governance bodies (e.g., Steering Committee, Data Governance Council, Architecture Review Board), driving adoption across the business.

Core Program & Project Management

• Operate at both the project and program level - able to lead a single EDP workstream to completion (a vendor contract, a migration phase) and also run the multi-workstream program, managing interdependencies, aligning teams to shared outcomes, and balancing competing priorities across leaders.
• Develop comprehensive project and program plans with clear timelines, resource allocation, and critical milestones - at the right level of detail for each.
• Coordinate effectively across functions - including engineering, architecture, data governance, InfoSec, Procurement, Legal, Finance, and business stakeholders - acting as a central point of contact and ensuring clear communication,alignment, and timely action.
• Monitor progress and develop risk mitigation strategies to address emerging issues and keep work on track, at both the project and program level.
• Conduct regular WBR, QBR sessions to ensure the program tracking is transparent and risks are escalated.
• Strategically manage resources, including not limited to allocation (as needed by the Senior Director), to optimize team productivity and achieve goals across the portfolio.
• Own budget tracking across legacy and new-platform environments during the transition period, including reconciling cost figures across reporting cycles and flagging discrepancies before they reach executive/board level.
• Own ongoing budget tracking post-migration - track platform run-rate and consumption against forecast, surface optimization opportunities, and feed accurate figures into annual planning and vendor renewal cycles
• Provide regular updates and reports to stakeholders and senior leadership, including the EDP Steering Committee - tailoring depth and altitude to the audience.
• Maintain comprehensive documentation - vendor contract trackers, governance charters, and RAPID/RACI matrices - and prepare clear, concise reports for stakeholders.
• Identify gaps in process, iterate for continuous improvement, and build playbooks that reduce rework, redundancy, and re-creation.
• Manage and shape expectations across company stakeholders.
• Evaluate and select the right tools and communication mechanisms for each workstream based on scope, complexity, and stakeholder needs.
• Motivate and influence team members to achieve objectives; provide support to cultivate a collaborative, positive work environment.
• Conduct post-phase and post-program evaluations to assess performance, identify areas for improvement, and apply lessons learned.
• Go beyond tactical execution - learn the EDP program deeply enough to become a strategic partner and influencer to program leadership. Be the R (Recommend) in the RAPID framework: bring analysis, point of view, and recommendations, not just status updates.

What Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $140,000 to $187,000
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.