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Shentel

86 Shentel Jobs Hiring Near You

Shentel

Customer Success Specialist

Chillicothe, OH · On-site

Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent ...

Shentel

Technical Support Rep I

Chillicothe, OH · On-site

$18/hr

Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent ...

Shentel

Warehouse Attendant

Greenfield, OH · On-site

$14.50 - $18.25/hr

Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent ...

shentel

Technical Support Rep I

Chillicothe, OH

$18/hr

At Shentel, we're committed to delivering exceptional service and reliable connectivity to our customers. As a Technical Support Representative, you'll be on the front lines of the customer ...

Shentel

General Technician

Greenfield, OH · On-site

$18.50 - $25.25/hr

Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent ...

shentel

Technical Support Rep I

Chillicothe, OH · On-site

$18/hr

At Shentel, we're committed to delivering exceptional service and reliable connectivity to our customers. As a Technical Support Representative, you'll be on the front lines of the customer ...

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Shentel Jobs Information

What is it like to work at Shentel?

Shentel is a company that values community involvement and customer satisfaction, striving to provide reliable and innovative telecommunications services to its customers.

As a regional telecommunications provider, Shentel operates in a team-oriented environment, with a focus on delivering high-quality services and supporting local communities through various initiatives and partnerships. The company's mission is to provide customers with a range of services, including internet, TV, and phone, while also investing in the development of its network infrastructure.

Working at Shentel may appeal to individuals who are passionate about delivering excellent customer service and contributing to the growth and development of a regional telecommunications provider, with opportunities for career advancement and professional development in a dynamic and supportive work environment.

What makes Shentel an attractive place to work?

Shentel is a leading telecommunications company that provides a range of services, including internet, TV, and wireless connectivity to customers across the Mid-Atlantic region. The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and supportive environment. By joining Shentel, individuals can contribute to the company's mission of delivering exceptional customer experiences and stay at the forefront of the rapidly evolving telecommunications industry.

Do workers at Shentel get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Shentel pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
38% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2026.

At Shentel, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
86% of people say they have to use vacation days when they’re out sick.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Shentel affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between May 2025 and August 2026.

Do people get paid time off at Shentel?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 20% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 20% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers at Shentel worry about hours?

Most people don’t worry about getting enough hours.
82% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

Do Shentel workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at Shentel?

Most people find it easy to get time off.
70% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.

Do Shentel managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

Do jobs at Shentel spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
27% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

How easy is it to take sick days at Shentel?

Most people find it easy to take sick days.
78% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and August 2026.

Do people at Shentel feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between May 2025 and August 2026.

Do people at Shentel get to take their breaks without interruption?

Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at Shentel?

Most people feel stressed here.
91% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Shentel enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Shentel recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get enough training when they start at Shentel?

Most people didn’t get enough training when they started.
70% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get support to advance at Shentel?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people think Shentel’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers feel well informed about how Shentel is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2026.

What are the most popular titles at Shentel?

What are the most popular cities for Shentel jobs?

What are the most popular states for Shentel jobs?

What are the most popular job types at Shentel?

What are the most popular categories at Shentel?

Infographic showing various job openings at Shentel in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, and 6% Remote job distribution.

Customer Success Specialist

Shentel

Chillicothe, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

80th of 101 rated telecommunications companies

Job description

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
The Customer Success Specialist will mentor and coach team members for success with meeting stated business and individual key performance indicators. Will work closely with Customer Service Leadership and support teams such as Development and Learning and Customer Experience to assist the supervisor in leading the team to deliver outstanding customer service for the entire customer base. Handles all customer requests for assistance via telephone, email, web, chat, or face to face interactions. Resolve customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department.
You Worked Hard For:
High school diploma or equivalent
2 years of customer service experience - required
2 years in telecommunications - preferred
2 years of leadership experience - preferred
We Offer a Competitive Compensation Package that Includes:
Base hourly pay rate + uncapped commission
World class 401(k) - up to 8% company contribution
Medical, dental, vision, and life insurance with company subsidies
Up to 3 weeks of PTO and up to 9 paid holidays
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
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