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Workforce Instructor

Jamaica, NY

$27.47 - $29.67/hr

Recruit and coordinate guest speakers. * Maintain accurate documentation, including case notes, data entry, and administrative reporting. * Provide case management support during training and ...

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Infographic showing various job openings at Sensa Recruiting in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 86% Physical, and 14% Hybrid job distribution.

Case Manager - QueensConnect

Sensa Recruiting

Jamaica, NY

$24.50 - $28.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

 

Case Manager – Queens Connect

Position: Case Manager
 
Status: Full-Time
 
Location: Jamaica, NY
 
Compensation: $24.50 - $28.85 per hour
 
About Queens Community House (QCH)

Queens Community House (QCH) is a multi-site, multi-service settlement house serving the diverse communities of Queens. For nearly 50 years, QCH has provided individuals and families with the tools to enrich their lives and build healthy, inclusive communities. Our programs support children, youth, adults, older adults, and families through education, workforce development, housing assistance, counseling, and community-building initiatives.

At QCH, we believe that diversity is our strength and are committed to creating an inclusive workplace where employees feel valued, respected, and empowered to make a meaningful impact.

Benefits of Working at QCH

Queens Community House offers a comprehensive benefits package for eligible employees, including:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (FSA)
  • 403(b) Retirement Plan with Employer Contribution
  • Employer-Paid Life Insurance and Long-Term Disability Insurance
  • Generous Paid Time Off (Vacation, Personal, Sick Leave, and Holidays)
  • Employee Assistance Program (EAP)
  • Professional Development and Training Opportunities
  • Tuition Assistance Opportunities
  • Flexible Work Arrangements, where applicable
Position Summary

Queens Community House is seeking a participant-centered Case Manager to join the Queens Connect Career Services team. This role works directly with young adults ages 18–24 to identify barriers, develop individualized service plans, and support participants in achieving their educational, career, and personal goals.

The Case Manager will provide comprehensive support services, coordinate referrals, monitor participant progress, and help ensure successful outcomes throughout program participation and beyond.

Caseload: Approximately 60 participants annually across multiple program cycles
Alumni Support: Ongoing outreach and follow-up support for up to 12 months after program completion

Key ResponsibilitiesCase Management
  • Develop individualized participant service plans with clear short- and long-term goals
  • Conduct assessments to help participants identify strengths, interests, and career pathways
  • Provide ongoing coaching, case management, retention, and follow-up support
  • Connect participants to QCH wraparound services and external community resources
  • Maintain accurate and timely participant records, case notes, and service documentation
Collaboration & Participant Support
  • Partner with internal teams to connect participants with Family Support Services and other resources
  • Collaborate with Job Developers to create internship, employment, and career opportunities
  • Monitor participant attendance, engagement, and overall progress toward goals
  • Co-facilitate workshops focused on job readiness, workplace success, soft skills, and personal development
Administrative Responsibilities
  • Maintain timely and accurate documentation across required databases and tracking systems
  • Participate in team meetings, staff trainings, and professional development activities
  • Represent Queens Community House at community events, partner meetings, and stakeholder engagements
  • Support participant recruitment, intake, enrollment, and onboarding processes
  • Ensure compliance with program requirements, policies, and reporting standards
Qualifications
  • Bachelor's Degree preferred
  • High School Diploma or GED required with relevant professional experience
  • 1–3 years of experience working with out-of-school youth, unemployed young adults, or workforce development programs
Skills and Competencies
  • Strong interpersonal, communication, and relationship-building skills
  • Excellent organizational and time-management abilities
  • Ability to motivate and support participants from diverse backgrounds
  • Proficiency in Microsoft Office Suite and data management systems, or the ability to learn quickly
  • Ability to manage a full-time caseload and adapt to changing priorities
  • Commitment to equity, inclusion, and participant-centered service delivery

What We Offer: Queens Community House provides a competitive salary and a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Paid Family Leave
  • 403(b) Retirement Plan
  • Up to 17 annual leave days and 12 sick days in the first year
  • Paid Federal Holidays
  • Professional development, training, and networking opportunities 

Additional Benefit: QCH supplements New York State Paid Family Leave to ensure full pay during approved leave.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Drug-Free Workplace.

Employment Type: FULL_TIME

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