60 Selective Insurance Group Customer Service Supervisor Jobs Hiring Near You

At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is growing! We are currently seeking a VP, Enterprise Technology who will be responsible for Claims, Billing, Marketing, and Corporate Function application delivery and growing our regional Charlotte office into a Technology Hub for Selective Insurance. This role is a key member of the IT leadership team with broad enterprise exposure and is positioned as part of the future CIO leadership pipeline.

In addition to overseeing an enterprise application portfolio in support of multiple business segments & lead delivery teams, this person will be responsible for building a culture of talent development, employee engagement, and fostering an atmosphere of collaboration across multiple IT disciplines.

• Assists the CIO in the management of day-to-day activities of the Application Delivery area including setting priorities, coordinating, and the reporting of activities. Responsible for the daily activities of the managers and developers within the Application Delivery area.
• Oversees the engineering and delivery of applications which are designed to provide and enhance business capability in support of corporate business objectives. Keeps abreast of new developments and forecasts of future trends in the areas of application delivery.
• Participate in the evaluation, acquisition, and implementation of vendor software to support business processes.
• Collaborates with Enterprise Architecture and contributes to the development of enterprise technology standards, reference architectures, and the corporate technology strategy. Leverages enterprise standards and reference architectures to specify, acquire, engineer, or implement and Enterprise Applications.
• Responsible and accountable for delivery of projects/products including features, schedule, and budget as well as project status reporting to senior IT management.
• Responsible for the overall cost efficiency of the Application Delivery area including the evaluation, selection, and management of appropriate sourcing options.
• Responsible and accountable for the ITS department budget for the area.
• Plans and directs all aspects of Talent Management for the Application Delivery area including: acquisition, assessment, development, and performance and compensation management. Identifies and mentors high potential associates, develops appropriate succession plans, and ensures development plans are in place for all team members.
• Oversees the delivery of critical strategic projects partnering with business and IT leaders to analyze requirements and design solutions. Manage and collaborate with IT team to design, build and implement solutions that achieve successful business outcomes.
• Assists the Senior Vice President of Enterprise Delivery Services in collaboration with Application Delivery leadership team in defining and managing technical strategies, priorities, and development/operational standards.
• Oversee operating and project financials with accountability for budgeting, forecasting, and variance reporting.
• Manage vendor relationships including contract negotiation and construction

• Requires excellent verbal and written communications skills, previous leadership, management and supervisory experience, and excellent time management abilities.
• Demonstrate initiative, exercise good judgment, exhibit strong profit orientation, and have the ability to collaborate and achieve results through others.
• 10+ years in application delivery with a proven ability to plan and execute large and complex projects
• Demonstrated strong relationship management skills with proven ability to develop creative and collaborative solutions.
• Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
• Demonstrates strong project management leadership skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines
• College degree preferred in Computer Science, Technology, Business, or related field.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
For Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.