60 Selective Insurance Group Customer Service Supervisor Jobs Hiring Near You

At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is seeking a Workers Compensation Supervisor for our Charlotte, NC office who will manage a team of Claim Technical Assistants, an FNOL Coordinator and Medical-Only adjusters. This is a hybrid role with 3 days in office and 2 remote.

The purpose of this position is to lead a claims team to help to achieve Selective's loss and claims expense objectives, as well as deliver excellent claims service to customers. Responsibilities include fostering good relationships with independent agents. This claims leader must provide continuous training, coaching and feedback to the members of their claims team. Must foster business partnerships with other company departments, including field agency management and inside underwriting teams. These duties are performed consistent with company claim's policies and procedures, prescribed authority, and standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Supervises, coordinates and monitors activities of a claims unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
• Schedules, prioritizes, and distributes workflow of unit to ensure work is done in a timely fashion and all deadlines are met.
• Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures, and state regulations.
• Provides technical assistance to members of staff and assist them with the disposition of claims with insureds, and claimants.
• Reviews completed adjustments for corrections and authorizes payments when required.
• Establishes, adjusts and approvesclaims reserves.
• Supervises the FNOL claim assignment process, ensuring timely review and assignment of new losses from the assignment queue.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Reviews and implements claims audit recommendations on a continuous basis.
• Reviews consumer/agency complaints.

Knowledge and Requirements

• Excellent customer service skills.
• Excellent leadership, communication, organizational, and interpersonal skills.

Education and Experience

• College degree preferred.
• 3 -5 years claims experience.
• 3+ years supervisory experience of technical level staff.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
For Massachusetts Applicants
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.