Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
60 Sciencelogic Operations Manager Jobs Hiring Near You
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Quick apply
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Triage Technician
Lenexa, KS · On-site
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Triage Technician
Lenexa, KS · On-site
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Mentor engineering teams and ensure a shift from tool-centric operations to outcome -driven ... Event correlation and alarm management, Network topology modeling and dependency mapping, Root ...
Mentor engineering teams and ensure a shift from tool-centric operations to outcome -driven ... Event correlation and alarm management, Network topology modeling and dependency mapping, Root ...
Monitoring Tools SME
Atlanta, GA · Remote
$111K - $112K/yr
The Scicom Monitoring Program Manager will have several primary areas of responsibility: This ... The perfect candidate must thrive in IT consulting focused around operations and monitoring and be ...
Monitoring Tools SME
Atlanta, GA · Remote
$111K - $112K/yr
The Scicom Monitoring Program Manager will have several primary areas of responsibility: This ... The perfect candidate must thrive in IT consulting focused around operations and monitoring and be ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Quick apply
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Mentor engineering teams and ensure a shift from tool-centric operations to outcome -driven ... Event correlation and alarm management, Network topology modeling and dependency mapping, Root ...
Mentor engineering teams and ensure a shift from tool-centric operations to outcome -driven ... Event correlation and alarm management, Network topology modeling and dependency mapping, Root ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Quick apply
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Quick apply
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Quick apply
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Quick apply
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Quick apply
Basic understanding of managed IT service provider infrastructure and services such as servers ... Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc) * Cloud Technologies (AWS, Azure, Nutanix ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
Partner with the Manager of Triage and Support to help develop and coach the teams to deliver ... Audit and maintain integrity of operations-centric data in all tools and systems, including proper ...
ScienceLogic Jobs Information
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Job description
The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts through the ticket queue and phone systems. Then, routing escalations to the appropriate technical resources. The ideal candidate is motivated and possesses an unwavering passion for outstanding customer experience. This position reports to the Triage and Support Supervisor and works closely with all departments.
Responsibilities
- Serve as the initial point of contact for clients experiencing technical issues and their requests
- Engage with customers on the phone and through our ticketing system to identify incident category and route escalations to the appropriate technical resource or team
- Proactively monitor, report, and triage alerts for customers and internal environments across multiple platforms
- Proactively monitoring a wide variety of customers' systems, including Backup jobs, Window Server, Linux, AWS (Amazon Web Services), VMware, IBM Power, and Networking devices (Fortinet) and executing defined processes for each
- Ensure related customer cases are associated properly with major incidents
- Accurately and professionally document all communication with customers
- Follow proper escalation procedures to platform engineers during an
- Perform other duties as assigned
Education & Experience
- High School Diploma or equivalent
- Empathetic customer service mindset and attitude
- A superior sense of urgency and customer sentiment
- Excellent written and verbal communication skills
- Enjoys teamwork and collaboration
- Must have excellent problem-solving skills and the ability to prioritize
- Possess the ability to comprehend and execute documented escalation procedures
- Basic understanding of managed IT service provider infrastructure and services such as servers, storage, network, virtualization, recovery services.
Preferred Skills
- ServiceNow and ITSM experience
- Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc)
- Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.)
- IBM Power Technologies (IBM I and AIX) - IBM i Operations
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About LightEdge Solutions
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Des Moines, IA, US
Year founded
1996