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The Junior Field Supervisor (Jr. Service Leader) is responsible for assisting with the supervision and management of Existing Installations (EI) and Modernization (MOD) activities. With a focus on meeting customer, regulatory, and efficiency requirements, this individual will ensure systems are kept current, coordinate department activities, and support special projects and initiatives. The role will support health and safety processes as well as track financial expenditures for material and parts.

Safety and Supervision Support

• Implement customer and company requirements for quality, performance reliability and safety
• Support EI and MOD supervisors with special projects and initiatives as well as day to day activities where required
• Maintain and update workforce lists
• Maintain vacation schedules for field employees
• Coordinate training activities for EI and MOD departments
• Review and create correspondence for field employees
• Assist with field visitations to assess readiness/progression of site conditions and its activities
• Support health and safety processes and initiatives
• Participate in Joint Health and Safety Committee meetings including researching of tabled issues, coordination of training activities, meeting minute distribution, and safety board maintenance
• Annual review of field tooling and safety equipment requirements.

Process and Quality Management

• Provide support to EI and MOD departments with capacity planning techniques to assist with fulfillment in compliance with the department's delivery model
• Assist with project cost control through the preparation, issuance and processing of contract change orders and the review of supplier invoices and construction crew time tickets to ensure accuracy and coding to proper accounts
• Manage/support EI and MOD through updating and monitoring schedules
• Maintain and update tool calibration database, and schedule calibrations
• Ensure ISO compliance and support initiatives to ensure exceptional quality standards are met
• Prepare various reports utilizing SAP and MS Office
• Assist with the management, submission, filing and response to provincial safety authority reports and directives
• Develop and maintain departmental procedures, and search for opportunities to streamline processes

Financial Support

• Order parts and maintain material budgets and expenditures
• Issue and file purchase orders for EI and MOD departments

Customer Orientation and External Relations

• Interpret customer concerns and assist with mobilizing the necessary internal resources in such a way that customer satisfaction is assured while cost is minimized
• Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
• Communicate with and assist with influencing business agents, inspectors, etc., in resolving disputes
• Monitor service calls in assigned portfolio to assist with eliminating repetitive calls
• Assist with turn-overs to customers

• Post Secondary - preferably in Business or Engineering
• 2-3 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
• Proficient in MS Office
• Communication: Communicate clearly and articulately
• Customer Service: Demonstrate costumer focus through improving performance
• Organization: Possess excellent organization skills with the ability to balance high volume of activities and changing priorities
• Presentation: Ability to present materials clearly
• Problem Solving: Information seeking and achievement orientation, ability to solve problems both independently and collaboratively
• Teamwork: Ability to interact with all levels and foster a teamwork relationship
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

The salary range for this position is $60,000 to $75,000 CAD.

Actual compensation will be determined based on a variety of factors, including relevant experience, education, skills, and market conditions, as well as internal equity considerations, in alignment with our overall compensation practices.

In addition to base pay, this role will be eligible for: Bonus Incentive Program

This range represents base salary only and does not include bonus, incentive compensation, or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.

This position reflects an existing vacancy on our team.