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Safe Horizon Jobs Information

Do workers at Safe Horizon get paid breaks?

No. Most people don’t get paid breaks.
88% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Does Safe Horizon pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

At Safe Horizon, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and February 2026.

Is the health insurance from Safe Horizon affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between April 2025 and February 2026.

Do people get paid time off at Safe Horizon?

Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and February 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 20% of people with changing schedules find out their shifts one week or less ahead of time.
  • 20% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 40% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between April 2025 and August 2025.

Do workers at Safe Horizon worry about hours?

Most people don’t worry about getting enough hours.
71% of people report they don’t worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2025.

Do Safe Horizon workers get to choose the shifts they work?

Most people get to choose which shifts they work.
88% report that they have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it for Safe Horizon workers to change shifts?

Most people find it easy to change shifts.
86% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to get time off at Safe Horizon?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do Safe Horizon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and August 2025.

Do jobs at Safe Horizon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at Safe Horizon?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Is working at Safe Horizon good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Safe Horizon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
88% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and August 2025.

Do people at Safe Horizon get to take their breaks without interruption?

Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Is it stressful to work at Safe Horizon?

Most people feel stressed out here.
100% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Safe Horizon enjoy their jobs?

Most people enjoy their job.
91% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Safe Horizon recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get enough training when they start at Safe Horizon?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people get support to advance at Safe Horizon?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people think Safe Horizon’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
50% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.

Do workers feel well informed about how Safe Horizon is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and February 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Safe Horizon?
What are the most popular categories at Safe Horizon?
Infographic showing various Operations Manager job openings at Safe Horizon in the United States as of August 2026, with employment types broken down into 1% Internship, 95% Full Time, and 4% Part Time. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.

Client Services Specialist - Domestic Violence Shelter, Willow

Safe Horizon

Manhattan, NY • On-site

$22.81 - $23.96/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Safe Horizon rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.
Responsibilities:

  • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Identify when a client is experiencing trauma reactions and help client stabilize;
  • Conduct emergency shelter intakes for site vacancies and vacancies at sister sites as part of the Central Intake team;
  • Assess immediate safety needs and develop a risk management plan during intake of shelter placement calls;
  • Using neutral and non-judgmental language when responding to the needs and requests of clients;
  • Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents’ family members and/or roommates;
  • Participate in trainings to improve client centered practice skills and knowledge about self-care and vicarious trauma and its impact;
  • Plan, implement and/or research self-care and other social activities for clients and their children;
  • Actively participate in donor tours and help with special client events and holiday parties;
  • Conduct regular health and safety facility checks;
  • Understand and follow emergency procedures, including fire procedures;
  • Sort and organize donations of food, clothing, or items/projects as assigned;
  • Distribute supplies to clients in accordance with established guidelines and/or emergency requests from clients;
  • During the orientation process, determine clients’ immediate needs and provide referrals for basic needs;
  • Provide referrals for clients following their initial Case Management session;
  • Assist with basic office tasks such as archiving, filing , collating, update lists or as assigned;
  • Enter activity log information, shift notes and Case Management System (CMS), in a timely fashion and accurate manner;
  • Provide starter kits, assisting with bed utilization by helping with apartment preparation and cleaning; moving clients’ belongings as assigned;
  • Provide childcare as requested by clients or staff in accordance with written policies;
  • Provide client accompaniment to important appointments when requested;
  • Assist with admission and discharge of clients. This may include, providing childcare, assisting with client belongings if facility staff is unavailable and other tasks assigned by management.
  • Complete discharge paperwork which includes completing discharge checklist with clients, and all related discharge procedures;
  • Comply and adhere to funders’ fire and health safety mandates by obtaining and maintaining Fire Department of New York (FDNY) and Red Cross certifications as indicated by shelter leadership.
Qualifications/Certification Requirements:
  • High School Diploma/GED and two years relevant experience.
  • Basic computer skills necessary.
  • Candidate must have or obtain the following certifications within 3 months of employment: At Emergency Shelters, obtain the F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems. At Transitional Shelters, obtain F80- Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/ First Aid Certification, and Security Guard License.

Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter.
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Know Your Rights: Workplace discrimination is illegal.
Hiring Range: $22.81 - $23.96 Hourly
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
Safe Horizon was named one of City & State New York Top Workplaces of 2025 and recognized for Great Employee Benefits!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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