Warranty Specialist
Dyersburg, TN · On-site
This role collaborates with cross-functional internal teams (Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing) and external suppliers to resolve root-cause quality ...
21 Rough Country Operations Manager Jobs Hiring Near You
Warranty Specialist
Dyersburg, TN · On-site
This role collaborates with cross-functional internal teams (Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing) and external suppliers to resolve root-cause quality ...
Rough Country Jobs Information
Do workers at Rough Country get paid breaks?
Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
38% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
Does Rough Country pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
At Rough Country, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and July 2026.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between August 2025 and July 2026.
Is the health insurance from Rough Country affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and July 2026.
100% of people say the health insurance costs are okay
Based on data from 8 people who took the Breakroom Quiz between April 2025 and July 2026.
Do people get paid time off at Rough Country?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between August 2025 and July 2026.
100% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between August 2025 and July 2026.
Do workers at Rough Country worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
100% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
Do Rough Country workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
67% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it to get time off at Rough Country?
Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Rough Country managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
Do jobs at Rough Country spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.
How easy is it to take sick days at Rough Country?
Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and January 2026.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and January 2026.
Is working at Rough Country good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and July 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and July 2026.
Do people at Rough Country feel treated with respect by their managers?
Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
90% of people say they’re treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Rough Country get to take their breaks without interruption?
Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
88% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
Is it stressful to work at Rough Country?
Some people feel stressed here.
56% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
56% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Rough Country enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.
67% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Rough Country recommend working with their team?
Most people recommend working with their team.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
70% of people report that they would recommend working with their immediate team to a friend.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get enough training when they start at Rough Country?
Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
38% of people report they didn’t get enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get support to advance at Rough Country?
Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people think Rough Country’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how Rough Country is doing?
Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Rough Country?
Warranty Specialist
Dyersburg, TN • On-site
Rough Country
• 11 - 50 employees11 - 50 employees
Other
Posted 12 days ago
Rough Country rating
8.4
Based on 10 frontline employees who took The Breakroom Quiz
Job description
Job Summary:
#J-18808-LjbffrThe Warranty Specialist leads initiatives to reduce or eliminate warranty claims across all product lines. This role collaborates with cross-functional internal teams (Customer Service, R&D, Category Management, Purchasing, Packaging, and Manufacturing) and external suppliers to resolve root-cause quality issues. Additionally, this position supports pre-launch product design and sourcing to ensure service parts are established, system-ready, and communicated to Customer Service. Some common duties of the Warranty Specialists role include:
- Data Analysis & Reporting: Analyze warranty trends monthly, quarterly, and annually to present actionable insights to leadership.
- Root Cause Analysis (RCA): Perform RCA and hands‑on testing on returned products (e.g., lighting, winches, shocks, bed covers) to solve recurring issues.
- Cross‑Functional Issue Resolution: Partner with internal teams, Customer Service leads, and external suppliers—including occasional vendor visits—to fix quality gaps.
- New Product Development: Participate in NPD reviews to identify potential failure points and configure required service parts in the system.
- Customer Service Support: Serve as the technical SME to support Customer Service on complex claims and warranty program gaps.
- Autonomy: Self‑starter capable of working with minimal supervision.
- Product Expertise: Strong working knowledge of aftermarket vehicle product function and installation.
- Technical Skills: Detail-oriented with proficiency in precision measuring tools (calipers, gauges).
- Communication & Professionalism: Excellent communication and diplomatic interpersonal skills across all levels.
- Safety & Compliance: Strong safety orientation with a clean violation record.
- Internal Eligibility: Must meet established performance and good‑standing requirements (internal candidates).
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About Rough Country
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Dyersburg, TN, US
Year founded
1975