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Room & Board
Room & Board

60 Room & Board Customer Care Associate Jobs Hiring Near You

Room & Board

Customer Support Associate

Elkridge, MD · On-site

$26.44 - $28.85/hr

Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us ... clarity and care You bring: * Exceptional communications skills (verbal and written) , with a ...

Room & Board

Merchandise Quality Associate

Cumming, GA · On-site

$50K/yr

... Associate with Room & Board, you are responsible for ensuring our customers receive furniture ... If you notice something isn't right, you take care of it or bring it to someone who can. You're ...

Room & Board

Warehouse Associate

Newton, NC · On-site

$45K - $50K/yr

As a Warehouse Associate with Room & Board, you take pride in working as part of a team to keep our ... care and integrity of our American-made furniture products. In this role, you'll work as part of a ...

Room & Board

Warehouse Associate

Newton, NC · On-site

$50K/yr

As a Warehouse Associate with Room & Board, you take pride in working as part of a team to keep our ... care and integrity of our American-made furniture products. In this role, you'll work as part of a ...

Room & Board

Retail Leadership Associate

Edina, MN · On-site

$88K/yr

Overview You're a passionate retail store manager with a focus on customer service and leading high ... At Room & Board, we're seeking a Retail Leadership Associate to round out our strong leadership ...

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Room & Board Jobs Information

Does Room & Board pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Room & Board workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to get time off at Room & Board?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2026.

Do Room & Board managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and November 2025.

Do jobs at Room & Board spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to take sick days at Room & Board?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Room & Board feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Room & Board get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.

Is it stressful to work at Room & Board?

Most people don’t feel stressed here.
83% of people say they don’t feel stressed at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at Room & Board enjoy their jobs?

Most people enjoy their job.
83% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Room & Board recommend working with their team?

Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people get enough training when they start at Room & Board?

Most people got enough training when they started.
100% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people get support to advance at Room & Board?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers feel well informed about how Room & Board is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and February 2026.

What other companies are hiring for Customer Care Associate jobs?

Customer Support Associate

Room & Board

Elkridge, MD • On-site

$26.44 - $28.85/hr

Other

Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Room & Board rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 63 rated furniture retailers

Job description

Overview
Join our team where customer service goes beyond mere order taking. We seek candidates who excel in providing personalized, high-touch support, ensuring every customer interaction creates a seamless delivery experience for our customers. Discover a career designed to be different!
Whether a Room & Board customer is picking up an order, speaking with us by phone, or welcoming us into their home, we take pride in creating a comfortable, seamless experience at every touch point. As a Customer Support Associate at our Elkridge Delivery Center, you are at the heart of that experience. In this dynamic, fast-paced environment, you will coordinate customer pickups and deliveries, balancing customer needs with delivery team efficiencies. Your ability to think quickly, communicate clearly, and adapt in real time ensures every interaction is professional, personalized, and solution-focused.
Location: 7045 Troy Hill Drive, Suite 500. Elkridge, Maryland 21075
(NOTE: This role is fully on-site)
Schedule: You will work Monday - Friday: 7:30 am until 4:00 pm.
What you'll bring to be successful in this role as a Customer Support Associate:
You are a strong communicator and agile problem solver who thrives in a fast-moving environment. You build trust quickly and confidently guide customers through both routine and complex situations with clarity and care
You bring:
  • Exceptional communications skills (verbal and written), with a strong sense of urgency and timeliness in follow-up and task completion.
  • Agility and adaptability, with the ability to shift priorities and respond quickly to changing customer or operational needs.
  • Strong problem-solving and decision-making skills, navigating challenges independently while keeping the customer experience at the forefront.
  • Attention to detail and follow-through, ensuring nothing falls through the cracks in a high-volume setting.
  • Confidence working across multiple systems and tasks simultaneously, while maintaining accuracy and professionalism.
Additional Attributes, Qualifications & Experience:
  • A genuine passion for customer service-you approach every interaction with professionalism, empathy, and respect.
  • Ability to de-escalate situations and bring calm, clear solutions, building customer trust and loyalty.
  • A proactive mindset-you anticipate needs, solve issues quickly, and go the extra mile to exceed expectations.
  • A strong sense of ownership and accountability, seeing tasks through with timely and effective communication.
  • A collaborative spirit-you work closely with retail and delivery teams to ensure a seamless customer experience.
  • Comfort in a fast-paced, operational environment where priorities can shift throughout the day.
  • Proficiency with technology, including Microsoft Office 365, and the ability to learn internal systems for routing, scheduling, and order management.
  • 5+ years of relevant customer service or call center experience.
  • Ability to provide proof of identity and legal work authorization upon hire.
What we offer our Customer Support Associates:
  • Salary: $55,000 - $60,000 / year ($26.44 - $28.85 / hour). Salary offered is based on experience/qualifications.
  • Benefits that focus on holistic well-being. The whole person matters, not just the one who shows up for work. That's why we invest in holistic well-being that supports and encourages you to live a full life. Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe - physically, emotionally, and financially.
  • Meaningful work. We create a meaningful work experience by empowering everyone to contribute, taking pride in everything we do, and making the world sustainable, inclusive and beautiful.
  • A culture of respect. We sustain a culture of respect by relying on our shared values, building supportive and kind teams, and ensuring all voices are heard and celebrated.

To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.
Application Deadline: The position will remain open until filled; there is no specified deadline.
Room & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. Our mission is to help people create homes they love through timeless designs, sustainable practices, and a focus on quality craftsmanship. To view our benefits in detail and to learn more about our culture, please visit our career site at https://www.roomandboard.com/careers.
Room & Board is an equal employment opportunity employer. Our policy is not to unlawfully discriminate against any applicant or staff member on the basis of age, race, color, sex, sexual orientation, gender identity or expression, religion, national origin, disability, or any other consideration made unlawful by applicable federal, state, or local laws. We also prohibit harassment of applicants and staff members based on any protected category, characteristic or status. It is also our policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions.
As an applicant, you have rights under Federal Employment Laws, and your state may offer additional protections. To view applicable laws, visit our partner site.
Discover a career designed to be different.
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