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American Signature
American Signature

72 American Signature Customer Care Associate Jobs Hiring Near You

American Signature, Inc.

Sales Associate

Columbus, OH · On-site

$13.25 - $17.75/hr

Description At American Signature Inc., we believe everyone has the right to a well-furnished life ... Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we ...

American Signature, Inc.

Sales Associate

Columbus, OH · On-site

$13.25 - $18/hr

Description At American Signature Inc., we believe everyone has the right to a well-furnished life ... Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we ...

American Signature, Inc.

Sales Associate

Columbus, OH · On-site

$13.50 - $18.25/hr

Description At American Signature Inc., we believe everyone has the right to a well-furnished life ... Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we ...

American Signature, Inc.

Sales Manager

Columbus, OH · On-site

Description At American Signature Inc., we believe everyone has the right to a well-furnished life ... The Sales Manager is responsible for people development, customer experience and driving top line ...

American Signature, Inc.

Sales Associate

Columbus, OH · On-site

$13.50 - $18.25/hr

Description At American Signature Inc., we believe everyone has the right to a well-furnished life ... Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we ...

American Signature, Inc.

Sales Manager

Columbus, OH · On-site

Description At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we ...

American Signature, Inc.

Sales Manager

Columbus, OH · On-site

Description At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we ...

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American Signature Jobs Information

Do workers at American Signature Furniture get paid breaks?

No. Most people don’t get paid breaks.
78% of people say they don’t get paid breaks.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and December 2025.

Does American Signature Furniture pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
73% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people get paid time off at American Signature Furniture?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between July 2025 and December 2025.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 25% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 13% of people with changing schedules find out their shifts three weeks ahead of time.
  • 50% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Do workers at American Signature Furniture worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Do American Signature Furniture workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it for American Signature Furniture workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to get time off at American Signature Furniture?

Most people find it hard to get time off.
73% of people report it’s hard to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

Do American Signature Furniture managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
38% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

Do jobs at American Signature Furniture spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and October 2025.

How easy is it to take sick days at American Signature Furniture?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at American Signature Furniture feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between March 2025 and December 2025.

Do people at American Signature Furniture get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and December 2025.

Is it stressful to work at American Signature Furniture?

Most people feel stressed out here.
73% of people say they often feel stressed out at work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at American Signature Furniture enjoy their jobs?

Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people at American Signature Furniture recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people get enough training when they start at American Signature Furniture?

Some people didn’t get enough training when they started.
64% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people get support to advance at American Signature Furniture?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

Do people think American Signature Furniture’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

Do workers feel well informed about how American Signature Furniture is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and December 2025.

What other companies are hiring for Customer Care Associate jobs?

What are the most popular jobs at American Signature?

What are the most popular categories at American Signature?

Infographic showing various Customer Care Associate job openings at American Signature in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

Customer Care Representative

American Signature, Inc.

Columbus, OH • On-site

$14.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

American Signature Furniture rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

59th of 62 rated furniture retailers

Job description

Description
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Representative is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values.
Why you'll want to join our team:
  • Wonderful work environment - friendly leaders and supportive cross-functional partners
  • Comprehensive medical, dental, and vision benefits
  • 401K plan
  • Opportunities to advance into other corporate roles
  • Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie

Some of the functions the Customer Service Representative will perform:
  • Answers inquiries by collecting information; researching, and providing information accurately
  • Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Documents resolution or next steps
  • Sell additional services by recognizing sales opportunities to customers
  • Maintains call center database by entering information accurately and in a timely manner
  • Keeps equipment operational by following established procedures
  • Participates in on-the-job educational opportunities provided by ASI

Requirements
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey. To that purpose, our job is to provide our customers with an easy and fun furniture shopping experience. The Customer Service Specialist is critical in ensuring we meet that goal. You live on the front lines of building the best on-line "customer experience where serving others and owning it are our passion. Most importantly, this person will be a champion of our culture and values.
Why you'll want to join our team:
§ Wonderful work environment - friendly leaders and supportive cross-functional partners
§ Ability to work remotely
§ Comprehensive medical, dental, and vision benefits
§ 401K plan
§ Opportunities to advance into other corporate roles
§ Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, American Eagle Outfitters and Aerie
Some of the functions the Customer Service Representative will perform:
§ Answers inquiries by collecting information; researching, and providing information accurately
§ Resolves problems by listening to issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
§ Documents resolution or next steps
§ Sell additional services by recognizing sales opportunities to customers
§ Maintains call center database by entering information accurately and in a timely manner
§ Keeps equipment operational by following established procedures
§ Participates in on-the-job educational opportunities provided by ASI
The ideal candidate will have among other skills and abilities:
  • Patient, positive attitude and level of empathy
  • Demonstrates professional etiquette
  • Clear and effective communication with strong interpersonal skills, both written and verbal
  • Exceptional computer skills to perform job duties (PC and O365)
  • Ability to work quickly under pressure
  • Time management skills
  • Enjoys working independently
  • Ability to deescalate and provide a resolution

§ Adaptability; flexible to changing market forces and shifting priorities
  • Minimum of 1-3 years of customer service experience, preferably in the retail industry
  • Great communication skills
  • Ability to "Read" Customers-listen for subtle cues about current mood, patience level, personality, etc.
  • Thrives on identifying problems and providing solutions
  • Passion for serving others and building customer loyalty
  • High School Diploma or equivalent combination of education and experience

Remote-Work Requirements
  • If there are lengthy disruptions to your power or internet service, you will be required to follow specific American Signature Inc processes which may include, but may not be limited to, going onsite to work.
  • Distraction free environment required.
  • Supply your own: Internet (no wireless access), office supplies and desk furniture.
  • Set up all issued American Signature Inc equipment in your home workspace.
  • Disassemble and return all American Signature Inc issued equipment as directed by your leader upon request and/or upon the ending of your role.

By submitting an application, you acknowledge that you can meet all the above-listed requirements.
If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.

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