ROCS

33 Rocs Jobs Hiring Near You

About the Role A leading professional association is seeking an organized and detail-oriented Education Programs Specialist to support the planning, coordination, and execution of educational ...

Why You Want To Work Here: This is a great opportunity to join a global health association and provide advanced administrative support to the International Programs department, managing logistics ...

Compliance Coordinator

Washington, DC · Hybrid

$66K - $80K/yr

Candidates located in Atlanta, GA; Baltimore, MD; Northern Virginia, VA; Philadelphia, PA; Raleigh, NC; Short Hills, NJ; Washington, DC; or Wilmington, DE are preferred. Summary: We are seeking a ...

About the Role: A nationally recognized healthcare association is seeking a Data Program Analyst (Coordinator) to support its growing Data Department. This position combines project coordination ...

Why You Want To Work Here: We are the leading provider of transportation management and aviation solutions. This position offers you the opportunity for a stable long-term career with a growing ...

Why You Want To Work Here: We are the leading provider of transportation management and aviation solutions. This position offers you the opportunity for a stable long-term career with a growing ...

Education Coordinator

Alexandria, VA · On-site

$70K - $78K/yr

Why You Want to Work Here Join a professional membership organization that supports a dynamic and evolving industry through education, events, research, and member engagement. This is an excellent ...

Position Summary We are seeking an experienced Junior Legal Assistant to support one of the top 10 patent prosecution firms in the U.S., with a focus on intellectual property. The ideal candidate ...

About the Role A national healthcare membership organization is seeking a Grassroots Advocacy & PAC Coordinator to support its public policy and advocacy initiatives. This role will help manage ...

Showing results 21-33

ROCS Jobs Information

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Infographic showing various job openings at Rocs in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, 40% Hybrid, and 10% Remote job distribution.

Contact Center, Member Services Representative

ROCS

Reston, VA

$20/hr

Full-time

Posted 12 days ago


Job description

Why You Want to Work Here

Join a mission-driven financial institution where the contact center serves as a launchpad for long-term career growth. Many team leaders and branch managers began in this very role. If you're looking to build your career in customer service or banking, this is a fantastic entry point with clear upward mobility. The team offers strong mentorship, performance incentives, and a supportive environment for learning.
Responsibilities

  • Serve as a point of contact for member inquiries via phone, email, and online tickets
  • Make outbound calls to follow up on documentation or support requests (approx. 20 calls/day)
  • Troubleshoot account issues and escalate when appropriate
  • Maintain and update accurate member records and process service requests
  • Cross-sell financial products and services when appropriate
  • Perform administrative tasks including data entry, scanning, and general support
  • Comply with all financial, regulatory, and security standards
Requirements

  • 1–3 years of experience in customer service, administrative support, or a call center environment
  • Previous experience in banking, credit unions, or financial services is a plus
  • Must be detail-oriented, organized, and able to multitask efficiently
  • Strong communication skills and a willingness to make product recommendations
  • Must be comfortable working with numbers and able to pass a credit and background check
  • High school diploma or equivalent required
  • Ability to pass a series of assessments including typing, computer literacy, and aptitude tests
Onsite, M - F
$20/hr