3 Ro Customer Support Representative Jobs Hiring Near You

Join Tech @ Ro to build the future of healthcare, from the ground up!
At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn't built to do that. It was built to bill, not to serve patients.
We're building a new system. One where the patient is in control. One designed from scratch for the digital age.
At Ro, technology isn't just a function... It's core to how we deliver care. We've built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.
...and we're just getting started.
As part of Tech @ Ro, you'll work on systems that operate at scale, with an opportunity to:

• Solve complex, high-concurrency problems across a full-stack platform
• Build and ship quickly with tight feedback loops and real-world impact
• Own systems end-to-end, from architecture to production performance
• Work alongside experienced operators, technical leaders, and clinicians
• Help define how modern healthcare should be delivered

We're a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart - because patients depend on it.
If you're motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.
The Role
As a Staff Software Engineer on Ro's Identity and Privacy team, you will build and scale systems that support secure user identity and privacy-first data practices. This includes authentication, user lifecycle management, consent, and data governance-ensuring Ro's technical foundation supports both patient trust and business growth.
You will design, build, and maintain systems that manage customer identity, data preferences, attribution, and event-driven data flows. This work requires strong expertise in distributed systems, event pipelines, and privacy-preserving architectures. You'll work in a highly cross-functional environment, partnering with security, legal, marketing, and data teams to define solutions that balance compliance, security, and high-quality patient experiences.
What You'll Do

• Build and maintain privacy-first, distributed data systems and consent management systems that comply with consumer privacy regulations.
• Design and operate high-throughput, event-driven architectures (e.g., Kafka, streaming systems) for collection, processing, and distribution of first-party data.
• Contribute to authentication and identity systems, including user lifecycle management, access controls, and multi-factor authentication.
• Architect and scale asynchronous data pipelines and event processing systems for real-time and batch use cases.
• Partner with marketing and growth teams to enable privacy-compliant advertising, CRM, and analytics workflows.
• Implement privacy-preserving techniques (e.g., anonymization, tokenization, minimization) and ensure compliant data flows to third-party platforms.
• Collaborate with security and legal teams to enforce data governance, retention, and compliance policies.

What You'll Bring to the Team

• 8+ years of software engineering experience (2+ years at Staff or above level) with a focus on distributed systems, data infrastructure, privacy, or security.
• Strong proficiency in Python and experience building scalable, production-grade systems.
• Deep experience with distributed systems, including streaming platforms (e.g., Kafka), event-driven architectures, and asynchronous processing.
• Experience designing and operating data pipelines, eventing systems, and first-party data platforms.
• Familiarity with authentication and identity systems (e.g., OAuth, session management, MFA, user lifecycle management).
• Experience using agentic coding tools to improve development velocity, reduce workflow friction, automate repetitive tasks, and increase system visibility-while maintaining strong engineering judgment and ownership of outcomes.
• Experience in regulated environments and strong ownership in driving complex, cross-functional technical initiatives.

We've Got You Covered

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $211,700 to $292,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents-earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
At Ro, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].
See our California Privacy Policy here.
We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.