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25 Rightway Technical Writer Jobs Hiring Near You

Tabs

Technical Support Analyst (Remote)

$60K - $82K/yr

Excellent written and verbal communication , with the ability to break down complex topics into ... Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal ...

Patlytics

Full Stack Engineer

New York, NY ยท On-site

Strong technical writing skills * Hands on experience working with AI applications * Experience ... advocacy through Rightway * Mental health & wellness support - Access to Spring Health and ...

Patlytics, Inc.

Full Stack Engineer

New York, NY ยท On-site +1

Strong technical writing skills * Hands on experience working with AI applications * Experience ... advocacy through Rightway * Mental health & wellness support - Access to Spring Health and ...

Patlytics, Inc.

Full Stack Engineer

Toronto, ON ยท On-site +1

Strong technical writing skills * Hands on experience working with AI applications * Experience ... advocacy through Rightway * Mental health & wellness support - Access to Spring Health and ...

Savvy Wealth

Engineer - Technical Staff

New York, NY ยท On-site +1

Use AI tooling (Claude Code, Cursor, Codex, and whatever's useful) to move faster, write better ... Access to virtual mental health care (Spring Health) and health concierge (Rightway) to help you ...

Tabs

Software Engineer

New York, NY ยท On-site

$150K - $200K/yr

... technical specifications. Write clean, efficient, and maintainable code following industry best ... Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal ...

Tabs

Software Engineer

New York, NY ยท On-site

... technical specifications. Write clean, efficient, and maintainable code following industry best ... Employee Assistance Program (Rightway) * Free One Medical Membership * 401k Tabs is an equal ...

Menlo Ventures

Marketing Analytics Lead

Manhattan, NY ยท On-site

$100 - $130/hr

Bring strong technical skills: You write clean, performant SQL and are comfortable working in our existing data stack (dbt, Fivetran). You can navigate and build on top of established data models--no ...

Stellar

Senior Software Engineer, Core

Manhattan, NY ยท On-site

$180 - $280/hr

Write clean, maintainable code with an emphasis on edge case analysis and future-proofing our work ... Author detailed technical feature and protocol (RFC) specifications - we take design seriously, and ...

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Infographic showing various Technical Writer job openings at Rightway in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 89% Physical, and 11% Hybrid job distribution.

Technical Support Analyst (Remote)

Tabs

Remote

$60K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.
High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.
Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.
Why This Role Matters
We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs customer). You will be the first line of defense for troubleshooting, issue resolution, and merchant education-ensuring our merchants get the best possible experience with Tabs.
You will collaborate cross-functionally with Customer Success, Engineering, Product, and Contract Operations to resolve technical issues and identify recurring trends. As part of the team, you'll be the go-to person for resolving technical challenges that don't require engineering-level intervention but are crucial for our merchants' success. If you thrive in high-stakes, fast-paced environments, love solving problems and are obsessed with providing merchants with a world-class experience, we want to hear from you!
This role is perfect for someone with a sense of customer empathy, a strong technical background, experience with ERP systems (e.g., NetSuite, Quickbooks), comfortable in ambiguity, and a desire to help merchants solve complex problems.
What You'll Do
  • Resolve complex support issues from merchants via email, Slack, and chat, ensuring fast, clear, and accurate responses.
  • Own ticket triage & prioritization, identifying the root cause of issues and escalating appropriately.
  • Troubleshoot technical issues related to invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and merchant data workflows.
  • Identify patterns and recurring issues, providing actionable insights to Product & Engineering.
  • Educate and empower merchants, proactively guiding them on best practices for using Tabs.
  • Collaborate with Customer Success, Engineering & Contract Operations, ensuring high-priority issues are addressed efficiently.
  • Contribute to internal documentation, improving processes and reducing repeated inquiries.
  • Ownership - You won't just resolve issues-you'll drive improvements, identify trends, and proactively prevent recurring issues.
Examples of Work
  • Handling Critical Invoice Issues - A high-value merchant reports a data mismatch between Tabs and their ERP. You quickly diagnose the issue, extract and format the necessary data, work with the engineering team to implement a fix, and ensure all pending invoices are sent out the same day.
  • Debugging Payment Failures - A merchant experiences payment failures due to a payments system integration issue. You investigate the logs, determine the root cause, work with engineering to resolve it, and guide the merchant through necessary actions to prevent future failures.
  • Proactive Issue Prevention & Merchant Education - After noticing a pattern of merchants struggling with invoice readiness settings, you create an internal playbook and proactive education materials to reduce recurring tickets by 30%.
What You Bring
  • 1-5 years in a support, technical support, or customer success role, preferably in a SaaS or fintech environment.
  • Exceptional problem-solving skills-you're resourceful, detail-oriented, and able to think on your feet.
  • Technical aptitude, with experience troubleshooting API, ERP, or payment-related issues.
  • Accounting knowledge a plus.
  • Excellent written and verbal communication, with the ability to break down complex topics into clear, merchant-friendly explanations.
  • Ability to manage high ticket volume while maintaining high-quality responses.
  • Experience working with ticketing systems (HubSpot, Zendesk, Pylon, or similar) and creating self-service content.
  • SQL or data querying experience is a plus.
  • Ability to thrive under pressure, quickly assess problems, and deliver solutions in real-time. Experience working in a fast-paced startup or technical environment preferred.
  • Some level of out-of-hours coverage required, given we are a 24x7 SaaS operation.
Perks and Benefits (Full-time Employees)
  • Competitive compensation and equity
  • Unlimited PTO
  • Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
  • Lunch provided via Sharebite, plus dinner for any later in office days.
  • Parental leave up to 12 weeks
  • Tax free commuter and parking benefits
  • Voluntary insurances (Life, Hospital, Critical Illness, Accident)
  • Employee Assistance Program (Rightway)
  • Free One Medical Membership
  • 401k

Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We're committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.

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